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  • Tag: customer experience
  • Two female writers, each holding a pencil, preparing to write something together
    135 views | 4 min read

    Weave your CX narrative for better, not worse

    CX
  • Illustration of four executives working together to move a curve upward
    214 views | 2 min read

    Four ways to improve CX measurement

    CX
  • Illustration of three people holding a smiley face each
    591 views | 5 min read

    How to make your customers feel valued

    CXSupport
  • Illustration of three people moving boxes and furniture into a house
    297 views | 8 min read

    Four basic lessons in selling I learned as a customer

    Sales
  • 256 views | 6 min read

    Make better mental health a target, too

    CX
  • 430 views | 6 min read

    What makes CX hard to measure and what you can do to improve it

    CX
  • Illustrated collage of a man expressing different emotions
    234 views | 4 min read

    Understand emotions for better CX success

    CX
  • Illustration of a hand holding a megaphone to amplify the voices of three people
    293 views | 2 min read

    To acquire new customers, listen to old customers

    SalesEmpowermentStrategy
  • Illustration of a gauge going from positive to negative and a group of people standing on the needle in the positive range
    420 views | 4 min read

    Make good impressions last by putting customers first

    CXContextCultureLoyaltyStrategyVision
  • Illustration of a customer support agent talking to a customer
    1.0K views | 4 min read

    No more cliches and jargon—better CX needs clear conversation

    ContextCultureOperationsProcessTraining
  • Illustration of a man with a bunch of knowledge-related icons hovering around him
    1.7K views | 2 min read

    Self help is the best help—Empower your customers to find their solutions

    SupportEmpowermentStrategy
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