Zoho SalesIQ: A powerful alternative to Zendesk chat (formerly Zopim)
Considering Zendesk chat (formerly Zopim) for your customer support needs? Zoho SalesIQ might be a compelling alternative, trusted by over 450,000 businesses for its affordability and robust features. Let's explore what sets it apart:
Cost-effective engagement
Starting at just $7/agent/month, SalesIQ offers a budget-friendly solution compared to many competitors.
AI-powered chatbots for efficiency
Unlike Zendesk's basic bots requiring costly integrations, Zoho SalesIQ offers a chatbot-building platform called Zobot, which is packed with advanced features that outsmart Zendesk's basic bot. Even without coding skills, you can create, customize, and deploy Zobot effortlessly.
Seamless screen sharing
Sometimes, text chat just isn't enough. SalesIQ's screen sharing feature allows agents to collaborate with customers in real-time, resolving complex issues quickly and smoothly.
Smart routing for optimized support
Route visitors to the right agent based on their needs and your criteria. Prioritize chats, assign based on region or campaign, and ensure each customer receives the most relevant support.
Unlock deeper engagement
Integrate SalesIQ with Zoho CRM to gain valuable insights into your visitors. Unmask details with ClearBit integration and qualify leads with a single click. Streamline the lead nurturing process and empower your sales team.
Safeguarding your team
Protect your agents from abusive language with SalesIQ's profanity management feature. Foster a positive and professional environment for both agents and customers.
Still not convinced SalesIQ is your perfect Zendesk (formerly Zopim) alternative? See for yourself!
- Features Zendesk
- Customer Support
- Audio calling
- Reopen conversation
- Voice notes
- File sharing
- Screen share
- RTL support
- Click-to-call (Third-party)
- Agent Support
- Chat routing
- Live translate
- Call recording
- CSV export
- Internal notes
- Abusive content management
- Block IP
- Company profile enrichment (Powered by Zia)
- Knowledge base
- Widgets
- Visitor routing
- Third party messaging app integration
- Agent-to-agent chat
- Customer Engagement
- Triggers
- Chatbots
- Codeless bot
- Answer bot
- Multilingual bot support (Third-party)
- Visitor Tracking
- Lead scoring
- Live tracking
- Mobile SDK
- Push notifications
- Android
- iOS
- Tracking (Device permissions, screen resolution, storage, and much more) (Limited)
- Customization
- Multilingual support
- Mobile App
- iOS
- Android
- Desktop App
- Mac
- Windows
- Security
- GDPR Compliance
- Pricing (operator/month billed annually)
- Zendesk
- Free $0.00 Suite Team $55.00
- Basic Suite Growth $89.00
- Professional Suite Professional $115.00
- Enterprise Suite Enterprise No upfront pricing mentioned
What our customers say?
Zoho SalesIQ gave us the best support for integration, and along with that, we came to know that SalesIQ is just not serving our bot purpose, but they had so many features for our live agents also.
