Brands that trust Zoho Lens

  • Plusheat
  • Tornos
  • Unitek
  • Tafe
  • SECO

Here’s how Zoho Lens equips technicians to provide visual remote assistance

Provide instant live remote assistance

Zoho Lens helps you eliminate travel time and expenses by empowering technicians to provide real-time visual support right from their desks. Technicians can access their customer’s smartphone camera from their own device and get a clear picture of the problem instantly.

Provide instant live remote assistance

Communicate effortlessly with spatial cues

Incorporating powerful augmented reality capabilities, Zoho Lens enables you to interact with your customers using 2D and 3D annotations to solve issues more quickly.

Provide instant live remote assistance

Build a comprehensive knowledge base

With Zoho Lens, you can record sessions, take notes and snapshots, and store all your records in one place. This way, you can keep records for auditing purposes and create a holistic virtual guide for field training.

Provide instant live remote assistance

Go hands-free with smart glass support

Zoho Lens has partnered with global smart glass manufacturers, like Vuzix, Epson, and Realwear, so you can provide a hands-free visual remote assistance experience.

Provide instant live remote assistance

How it works


Get Connected

Technicians can start or schedule a remote session with a customer from any device and send them an invite through SMS or email, or simply share a join link.


See what your technician sees

Once the customer joins the session, technicians can check the status of the issue or analyze specific components through their live camera stream.


Collaborate through Text, Voice, and AR tools

During the session, experts and technicians can express their thoughts and ideas through text or voice chat. With AR annotations, they can draw focus to crucial areas on the stream and provide step-by-step instructions.

Explore Zoho Lens’ features for efficient problem solving

Live camera streaming

Access any smartphone or smart glass camera and view the camera stream through your preferred browser.

Highlight 3D objects

Technicians and customers can use AR tools during a remote session to draw shapes or place arrows directly on the live camera stream and bring attention to specific components or issues.

Text and voice chat

Interact with customers while annotating in a session using the text and voice chat features.


Take snapshots of the live camera stream during the session for future reference and analysis.

Multi-participant sessions

Receive an extra (virtual) hand in solving the issue by inviting experts with additional skillsets from other departments.


Enhance your digital infrastructure by integrating Zoho Lens with your organization's apps using the API and mobile SDK, so technicians can seamlessly initiate augmented reality sessions from their devices.

Live Text Scan

Technicians or customers can scan any text visible on the camera stream and share it with other participants to provide contextual information about the problem.

QR/Barcode Scan

Get details of malfunctioning components directly within the session by scanning the QR codes/barcodes on tags and labels.

Freeze Camera Stream

Freeze the camera stream to analyze issues in depth, give detailed instructions to customers, and make it easier for customers to follow along and implement a solution during complex procedures.


Admins can view technician-centric or department-centric reports of the remote sessions initiated by their teams using the Session Analytics feature.

Enhance customer experience by providing visual remote assistance today!