Key features that help you to see the issue, collaborate, and get things done faster.

Live Camera Streaming

View the camera stream of your remote client’s smartphone or smart glass and instruct them right from your desk by viewing the live high-definition video. 

Highlighting on 3D Objects

AR annotations allow you and your customer to add extra virtual information to the live camera stream. You can use other annotation tools to draw and write on the screen.

VoIP and text chat

Interact with your customer through VoIP and text chat to provide better remote assistance.


Capture a snapshot of the incoming camera stream to document specific events during the session, or to analyze an issue further.

Freeze image

Freeze the incoming camera stream to explore, analyze, and discuss technical details of a particular scenario in greater depth.

Session Recording

Record sessions initiated in your organization to look back on all your session proceedings, create comprehensive trails, and document all your sessions to create a knowledge base.

Check out how Zoho Lens will play a central role in enhancing your business.

Save money by reducing travel costs

Why would you travel to a client’s location if you can instruct them to fix issues from your desk? Zoho Lens saves you a lot of money by helping you avoid on-site visits. 

A more effective way of solving problems

Technicians on the ground can just show the problem to an expert using their smartphone and get assistance in no time.

Increase productivity by reducing downtime

Zoho Lens increase efficiency and productivity by allowing you to provide the end user with instructions to fix problems then and there.

Check out how Zoho Lens will play a central role in enhancing your business.

An AR remote assistance platform that helps anyone who needs assistance.

Zoho Lens is built to help professionals who want to assist a person in fixing an issue remotely, and need a comprehensive view of their client’s situation. Incidents such as a misconfigured server, a damaged machine part, or a tricky hardware problem no longer require a technician to travel.

Here are major sectors where Zoho Lens can improve problem-solving, and save time and money.

  • Field Service
  • Maintenance and Repair
  • Manufacturing
  • Customer Service
  • Automotive
  • Construction
  • Retail
  • Insurance
Phone Frame

Get assistance from experts and repair just about anything.

Available on Playstore and App Store