Get customer information instantly
Customer information pops up automatically in your ticket view, including billing and shipping addresses, contact person info, and operating currency.
View all the subscription details
Customer subscription details are available in your ticket view. Quick access to subscription plans, subscription statuses, amounts, and renewal dates allows you to provide efficient support.
Check the payment status of an invoice
You can also review the invoices associated with a subscription while working on a ticket. In addition to invoice numbers, support and sales agents can do a quick checkup of the current status of payments for invoices.
Add customers to Zoho Subscriptions
When customers subscribe offline, you can add their profile and comments to your customer database in Zoho Subscriptions in no time at all.
Add new subscriptions directly
If your customer has requested a subsription over a support ticket, you can create a new one for them in Zoho Subscriptions on the spot with just a click.