Support Pricing Plans

Get an overview of the support services offered under each plan, and choose a service that best suits your requirements.

	Basic	Classic	Premium REGISTER HERE
Pricing	Free	Free	₹4000/month \| ₹40,000/year or 20% of the subscription fee whichever is higher.
SERVICES
Knowledge Base
Community Forums
Email Support
Chat Support		8 Hours x 5 days Starting from the Premium plan of Zoho Books	9am - 8pm x 5 days
Phone Support		8 Hours x 5 days	9am - 8pm x 5 days
Remote Assistance
Customer Portal
Product Onboarding Get acquainted with Zoho Books and learn the best practices from our on-boarding specialist
Configuration Assistance Get help in setting up and customizing Zoho Books for your business needs
Max. Response Time	24 Hours	8 Hours	3 Hours
ELIGIBILITY
Based on Plan	Free Plan	All Paid Plans	All Paid Plans
Based on Subscription Period	-	Monthly / Yearly	Monthly / Yearly

*Prices are exclusive of GST.

FAQs

How do I reach out to customer support?

You can call our toll-free support phone number - 18005726671. Alternatively, you can drop us an email at support.india@zohobooks.com.
Is product support available for the free plan of Zoho Books?

Yes. Basic support is available for free plan users. You can send us an email at support.india@zohobooks.com and our support representative will get back to you. You can also post questions on the forum, refer our help documentation, and know about our features through the how-to videos from our video library.
Is call support available for free plan users of Zoho Books?

Call support is available only for users with paid subscription of Zoho Books. However you can reach us over email and our support representatives will get back to you.
I am in one of the paid plans of Zoho Books. Can I call, or request a support call whenever I require product assistance?

You can call us any time between 9:00 AM to 5:00 PM on business days. If you have subscribed to the Premium support plan, you can reach us between 9:00 AM to 8:00 PM on business days.
What is product onboarding?

Product onboarding consists of one-on-one sessions with product experts for a period of 10 days from the day of purchase. These sessions will give you a guided path to help you set up Zoho Books for your business, familiarise yourself with the product, and learn how to use Zoho Books.
What is configuration assistance?

Our product experts will guide you so you can get to know about the various customisations Zoho Books offers, and configure Zoho Books to suit your business requirements and needs, in the best way possible.
What is remote assistance?

If you have trouble using Zoho Books, remote assistance allows you to temporarily share your screen with our trusted representatives, so they can work with you remotely to help you out.
How does the pricing work for Premium Support?

If you choose Premium Support, you will be charged ₹4000 billed monthly or ₹40,000 billed yearly or 20% of the subscription fee, whichever is higher.