Zoho Desk

Zoho Desk is web-based customer service software designed to help you focus more on creating customer happiness everyday. Visit:zoho.com/desk

Customers get answers even before they can ask, with ASAP

Imagine you get off a flight and your suitcase doesn’t come down the luggage carousel. You then have to find the service desk, explain your...

Zoho Desk 3 min read

Zia for Customer Service, Part 3: Zia for Customers

Customer service is changing. The old one-size-fits-all approach is being quickly replaced by a future where customers can expect more personalization. Now, brands cater to their...

Zoho Desk 2 min read

Zia for Customer Service, Part 2: Zia for Managers

Building a customer service operation requires careful attention to all aspects of the process, from setting up a communications platform to assigning requests to agents. With...

Zoho Desk 2 min read

Zia for Customer Service, Part 1: Zia for Support Agents

A typical day in the life of a customer support agent revolves around responding to questions, looking at bug reports, passing on customer feedback, helping...

Zoho Desk 3 min read

Announcing AI, Process Management, Marketplace for Zoho Desk

Service management has become much harder for enterprise companies in the past decade, owing to a rise in the number of touchpoints throughout the customer...

Zoho Desk 4 min read

More context minus the clutter, with Layouts

Think of the last time you had a bad customer experience. You likely had to do at least one of these: choose from a long...

Zoho Desk 2 min read

Introducing Compact Mode, Ticket Peek, and Snippets

Last November, we introduced Zoho Desk to help customer service teams take advantage of context to improve the quality of their support. Part of that release included Work...

Zoho Desk 3 min read

Go the extra mile, to a new address.

  What if everyone still lived the way their grandparents did just because the status quo is more comfortable than a paradigm shift? Back in...

Zoho Desk 2 min read

How not to sabotage the collaboration of customer support teams

“Coming together is a beginning. Keeping together is progress. Working together is success.” – Henry Ford. Ford developed the moving assembly line that ensured perfect...

Zoho Desk 2 min read