Simply put, a process is a set of actions performed in a sequence based on context. Each of these actions has an outcome that becomes...
Zoho Desk
Zoho Desk is web-based customer service software designed to help you focus more on creating customer happiness everyday. Visit:zoho.com/desk
Customers get answers even before they can ask, with ASAP
Imagine you get off a flight and your suitcase doesn’t come down the luggage carousel. You then have to find the service desk, explain your...
Zia for Customer Service, Part 3: Zia for Customers
Customer service is changing. The old one-size-fits-all approach is being quickly replaced by a future where customers can expect more personalization. Now, brands cater to their...
Zia for Customer Service, Part 2: Zia for Managers
Building a customer service operation requires careful attention to all aspects of the process, from setting up a communications platform to assigning requests to agents. With...
Zia for Customer Service, Part 1: Zia for Support Agents
A typical day in the life of a customer support agent revolves around responding to questions, looking at bug reports, passing on customer feedback, helping...
Announcing AI, Process Management, Marketplace for Zoho Desk
Service management has become much harder for enterprise companies in the past decade, owing to a rise in the number of touchpoints throughout the customer...
More context minus the clutter, with Layouts
Think of the last time you had a bad customer experience. You likely had to do at least one of these: choose from a long...
Introducing Compact Mode, Ticket Peek, and Snippets
Last November, we introduced Zoho Desk to help customer service teams take advantage of context to improve the quality of their support. Part of that release included Work...
Go the extra mile, to a new address.
What if everyone still lived the way their grandparents did just because the status quo is more comfortable than a paradigm shift? Back in...
How not to sabotage the collaboration of customer support teams
“Coming together is a beginning. Keeping together is progress. Working together is success.” – Henry Ford. Ford developed the moving assembly line that ensured perfect...