What if everyone still lived the way their grandparents did just because the status quo is more comfortable than a paradigm shift? Back in...
Zoho Desk
Zoho Desk is web-based customer service software designed to help you focus more on creating customer happiness everyday. Visit:zoho.com/desk
How not to sabotage the collaboration of customer support teams
“Coming together is a beginning. Keeping together is progress. Working together is success.” – Henry Ford. Ford developed the moving assembly line that ensured perfect...
11 Ways to Spread the Cheer this Holiday Season with Better Customer Service
Bright lights, festoons and a special window display—that’s enough preparation for the holiday season… Or is it? From Black Friday chaos to Christmas Eve...
What makes Brenda a great customer service manager?
Brenda is a manager at a call center. She faces the daily grind of dealing with escalated tickets, irate customers, and analysing piles of data...
5 ways to amplify agent productivity
Have you ever heard of the Ivory Tree coral? Though it may seem inconspicuous, this coral houses over 300 species of invertebrates. Any change in...
Announcing Zoho Desk — the industry’s first context-aware help desk software.
Today, we are announcing the release of Zoho Desk — the first context-aware customer support software — that presents customer issues against the broader context...
How a social media company you’ve never heard of is primed to revolutionize customer service
Hear that steely twang bouncing around? No, you didn’t stumble into a bluegrass convention, or a Steve Martin concert (yes that same Steve Martin is...
The Apple Watch, the revamped Apple Store and you: customer service tips from the world’s most valuable brand
In the name of science, dedicated solely to your education and edification, I willingly sent myself back in time. Flung through history’s aching jaw,...
Can rewriting your mission statement transform your customer service?
An army of one, a behemoth business of 10,000, or a team somewhere in between—every company needs a distinct mission statement to define, defend and...
10 steps for making a huge impact on your customer service
How do you talk about, and to, your customers? What phrases do you use to communicate with customers, and what do you call them behind...