Zoho Desk recognized as Leader in G2’s Spring 2022 Reports

Zoho Desk has become a familiar name on the 2022 software awards lists produced by G2, one of the largest software marketplace and review platform. After securing spots across various categories of the G2 2022 Best Software Awards and Winter 2022 Awards, we have earned top rankings once again! We are thrilled to share that Zoho Desk has received a total of 55 badges across four categories of the Spring 2022 Report, based on 3,700+ user reviews. Among these, we have been ranked as a #1 Leader 14 times.

Highlights of Zoho Desk’s G2 Spring 2022 win

2022 has been a great year for Zoho Desk so far. We have already been ranked by G2 as one of the Top 100 Best Software Products, Top 100 Highest Satisfaction Products, and Top 50 Best Mid-Market Software Products. Here’s a run-down of our Spring 2022 performance:

 Help Desk 
  • Leader: #1 Small Business, Mid-Market, Enterprise, #1 Asia, #1 South-East Asia,  #1 Asia Pacific, #1 India, #1 Europe, #1 UK
  • Top 10 Implementation score: Enterprise
  • Top 10 Relationship score: Enterprise
  • Top 10 Results score: Enterprise
  • Top 10 Usability score: Enterprise
  • #1 Momentum Leader
 Social Customer Service
  • Leader: Small Business, Mid-Market, Enterprise, Middle East and Africa, UK, #1 Europe, Asia Pacific, #1 Asia, #1 India
  • Top 10 Relationship score: Mid-Market, Enterprise
  • Top 10 Results score: Mid-Market
  • Momentum Leader
 Customer Self-Service
  • Leader: #1 Small Business, Mid-Market, Enterprise, UK, #1 Middle East & Africa, #1 Europe, ANZ, Asia, South-East Asia
  • Top 10 Implementation score: Enterprise
  • Top 10 Relationship score: Small Business, Mid-Market
  • Top 10 Results score: Enterprise
  • Top 10 Usability score: Enterprise
  • Momentum Leader
 Live Chat
  • Leader: Small Business, Mid-Market, Enterprise, South-East Asia, Asia, Middle East and Africa, Europe
  • Momentum Leader

Here’s why our customers love us!

Zoho Desk is known for its flexibility, extensibility, value for money, and ease of use by small and large businesses alike. Here’s what our customers have to say about us:

Why is Zoho Desk considered a Leader?

G2 includes highest rated products in its Leader Quadrant based on several criteria. Zoho Desk was recognized with this honor because of:

  • High customer satisfaction and net promoter score (NPS) in each category based on ratings by G2 users.
  • Authentic and comprehensive reviews by trusted users.
  • A substantial market presence (market share, seller size, and social impact).
  • High number of reviews indicating a more representative and accurate reflection of the customer experience.
  • High user adoption, ease of setup, and ease of admin.

We wouldn’t be here without our users

We have always considered customer service to be the heart of every business, and we strive to keep that heart beating. We thank our users for giving us the chance to serve them and for their valuable feedback. We are excited to continue providing you with the best solutions, and we’d love for you to try Zoho Desk if you haven’t already.

Do you use Zoho Desk? Share your experience on G2.

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