Service management has become much harder for enterprise companies in the past decade, owing to a rise in the number of touchpoints throughout the customer journey. A few years ago, we saw context awareness as a critical enabler for customer service teams and introduced the industry’s first context-aware help desk software in 2016. Since then, Zoho…
Customer service on-the-go made convenient with Zoho Desk on iOS 15 and iPadOS 15
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