We are thrilled and humbled to announce that Zoho Desk has been featured in four categories in G2's Best Software 2020 list!
Here's how Zoho Desk ranked:
- #1 in Highest Satisfaction
- #2 in Top 50 Products for Small Business
- #4 in Top 100 Software Products
- #32 in Top 50 Products for Mid-Market
G2 is one of the leading business software review platforms in the world, with over one million validated reviews to help software buyers make smarter, informed choices for their businesses. It uses actual customer reviews along with other market metrics to score and rank the performance of each product.
Ever since we launched Zoho Desk as the industry's first context-aware customer service software, we saw high demand right away. Much of this demand came from small businesses who saw immense value in our offering. An intuitive interface and the overall ease of setup and administration helped Zoho Desk become the natural choice for small businesses. A practical free plan and free trials meant that businesses could quickly get their feet on the ground and figure things out without breaking the bank. When they were ready to expand, Zoho's competitive pricing was a pleasant surprise.
Zoho Desk first became a Leader on G2's Help Desk Software Grid in May 2017. Since then, it has been named a leader in multiple customer service categories, such as Live Chat, Customer Self-Service, and Social Media Support. Additionally, Zoho Desk has since remained consistent as a leader in the help desk domain for 12 quarters in a row.
Zoho Desk leveraged its stronghold as a market leader in the small business segment to move up into the mid-market and enterprise segments. In 2018, we released a set of capabilities that further strengthened Zoho Desk's position in this market. With Embeddable Self-service, Process Management, AI, a new developer-facing extension platform, and an array of other useful features, Zoho Desk became better equipped to manage the customer service complexities of large organizations.
In 2019, Zoho Desk got featured as a Momentum Leader for Help Desk Software on G2 and has rightfully remained so since then. This recognition attracted the attention of a lot of mid-market and enterprise businesses. However, with bigger customers came new challenges—these enterprises needed to implement Zoho Desk in the best way to suit their unique organizational structures. This pushed us to look beyond the robust, feature-rich platform and focus more on the success of our customers. Our teams took extra care to help customers achieve what they set out to do with Zoho Desk. We invested in meticulous onboarding, educational content, assistance in data migration, and around-the-clock support, which meant that businesses could hit the ground running. These efforts started showing results in the form of many large organizations choosing Zoho Desk for their support.
This new set of honors has been a strong motivator for us and encourages us to push forward in unprecedented times like these. We would like to thank G2 and their community of reviewers for these awards as recognition of our efforts and growth.
Most importantly, we are grateful to our customers who have supported us along the way. They have given us a strong sense of purpose and a clear direction for the future, through their trust and regular feedback. We stand in solidarity with our customers and our community in these difficult times. We will do our best to work towards a bright future for everyone.