Why TeamViewer’s free version falls short for business use
TeamViewer is a well-known remote access tool. However, the free version has significant limitations that make it less ideal for professional environments. While it may work for basic personal remote access, businesses often face challenges due to these restrictions. As a result, many companies seeking a reliable, secure, and feature-packed solution turn to Zoho Assist as a better alternative.
Key limitations of TeamViewer's free version
Session time limits
Free users experience frequent disconnections during long sessions, making troubleshooting difficult and frustrating.
Commercial use restrictions
The free version is intended for personal use only. Any suspected commercial activity may lead to being flagged or prompted to upgrade.
Limited features
Important business features such as session recording, remote printing, and mass deployment are unavailable, limiting utility for IT teams managing multiple systems.
File transfer restrictions
Only one file can be transferred at a time, slowing down workflows requiring multiple file transfers.
Limited device management
Users are restricted to managing up to three devices, which is inadequate for teams handling numerous endpoints.
No multi-user collaboration
TeamViewer’s free version does not allow multiple users to work simultaneously, hindering team collaboration.
Lack of customization options
TeamViewer's free version offers minimal customization, limiting options for business-specific branding or configurations.
Why Zoho Assist is the best alternative
Unrestricted sessions
Unlike TeamViewer, Zoho Assist allows for uninterrupted sessions with no time restrictions, making it easier to troubleshoot issues without being disconnected after a few minutes. Your remote support sessions can run as long as needed, resulting in greater customer satisfaction.
Free tier and affordable pricing
Zoho Assist offers competitive pricing with robust features, ensuring value for your business. Even its free tier is comparable to some paid versions of similar programs. This makes it an affordable alternative for small enterprises and startups.
Rich features for business
Zoho Assist delivers a complete remote support experience with features like multi-user support, unattended access, bulk file transfer up to 100GB, voice and video chat , and remote device diagnostics. These features are available across both free and premium editions, resulting in a fully integrated solution.
Enhanced security
With Zoho Assist, security is a top priority. It includes enterprise-grade security features such as MFA, SSL certification, and customizable access controls. This makes it a more secure option for businesses managing sensitive data.
Cross-platform compatibility
Zoho Assist supports a wide range of platforms, including Windows, macOS, Linux, Raspberry Pi, ChromeOS, iOS, and Android. It functions across desktops, laptops, and mobile devices, ensuring cross-platform compatibility.
- Windows
- iOS
- ChromeOS
- Raspberry Pi
- macOS
- Android
Cost-effective solution
Zoho Assist offers flexible pricing, allowing you to choose the features and services you need without breaking the bank. For growing businesses or small IT teams, Zoho Assist provides a more cost-effective solution than TeamViewer’s premium versions.
24/7 customer support
Zoho Assist offers round-the-clock support so that you are never left waiting. Whether it's a technical glitch or a query about a feature, our dedicated team is always available to assist.
How to switch from TeamViewer to Zoho Assist
Sign in to Zoho Assist
Visit https://assist.zoho.com and log in using your Zoho Assist credentials. Alternatively, you can download the Zoho Assist mobile app from the Google Play Store or App Store and log in.
Create a new session
Click Start Now to begin a remote support session, which will generate a unique session ID.
Invite to the session
Send the session ID to your customer or guide them to join.zoho.com to enter the session ID. They can also join the session using the Zoho Assist customer app, available on the Google Play Store or App Store.
Start the remote session
Once they join and accept the session, you can remotely control their device and troubleshoot issues with secure, uninterrupted access.
Frequently Asked Questions
Yes, Zoho Assist has a free version with essential remote support features. For advanced needs, businesses can opt for affordable paid plans.
Absolutely. Unlike TeamViewer's free version, Zoho Assist allows both personal and commercial use without restrictions.
Yes! Zoho Assist offers unrestricted session lengths, strong security, and essential features in its free plan, making it more business-friendly than TeamViewer.
Learn more about how Zoho Assist is the best TeamViewer alternative.
No, TeamViewer’s free version is restricted to personal use only. Any commercial use detected may result in account suspension or a prompt to upgrade to a paid version.
No,Zoho Assist does not impose session time limits, allowing for continuous and uninterrupted remote support.
To cancel your TeamViewer subscription, you must raise a written cancellation ticket at least 28 days before the renewal or initial term ends. However, Zoho Assist offers a simple online portal where you can easily cancel your subscription hassle-free.
Learn more about how to cancel TeamViewer subscription.
Absolutely. Zoho Assist supports Windows, Mac, Linux, Android, and iOS devices, providing comprehensive multi-platform support.
Zoho Assist employs high-level encryption, such as 256-bit AES and SSL encryption, with robust security protocols to ensure that your remote sessions are fully protected.