What to look for when choosing remote desktop software for your business:

1. Security and privacy should be top priority

Security is a big concern with most remote desktop software. At minimum, your remote desktop software should offer the following security enhancements and data protection options:

  • SSL 256-bit AES encryption
  • Multi-factor authentication
  • Data anonymization
  • Consent-based access

2. Customization and scalability should be a must

You need to be able to maintain your brand identity while offering customer support or IT support, and your remote desktop software shouldn’t force you to do otherwise. Ideally, your chosen software should allow for adding your company’s name, logo, and favicon, along with customized portal URL and email customization. This way, your customers know who they’re talking to every step of the way. Aside from these customization options, remote desktop software should be scalable. Specifically, there shouldn’t be a cap on the number of active technicians or devices, so that you can handle a potential surge in customer queries.

3. You should be able to work across platforms

Technicians have their own preferences for the device and operating system they’ll be troubleshooting from. If you choose a one-dimensional remote desktop software that forces technicians to use one particular computer environment, your technicians will likely take longer to get the job done. Ideally, your new remote desktop software will allow technicians to troubleshoot from Windows, Mac, Linux, Android, and iOS devices.

4. A good user interface makes your job that much easier

Working with a clumsy or confusing user interface takes longer and is often frustrating for technicians. Your remote desktop software should be easy for even first-timers to navigate, while offering features you need. That way, you can deliver issue resolution in the fastest possible timeframe.

5. Your remote desktop software should complement your customer support software

Most organizations have helpdesk or customer support software to handle customer requests and questions. Sometimes, customers have critical requests that require remote troubleshooting and screen sharing for demonstrations. Using a remote desktop software that can be integrated with helpdesk or live chat software can save time and increase efficiency by allowing you to start sessions right from your tickets or chats.

6. Be wary of hidden pricing and choose what you want to pay for

Different people use remote desktop software for different reasons. The primary objective of a customer support representative is to support customers remotely. On the other hand, IT administrators need to be able to manage devices with unattended remote access. It’s important to go with a remote desktop software that allows you to choose between remote support and unattended access features depending on your requirements, rather than paying for features you won’t use.


The most trusted remote desktop software

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How does Zoho Assist fare against the competition?

  • Teamviewer
  • Logmein
  • Anydesk
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  • FEATURES
    •  
      Standard
    •  
      Professional
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      Enterprise
    • 49

      Business
    • 99

      Premium
    • 199

      Corporate
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  • Unattended Access
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  • Session Recording
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  • Manage Devices
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  • FEATURES
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      Standard
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      Professional
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      Enterprise
    • 108.25

      Rescue Remote Support
    • 145.75

      Rescue + Mobile Support
  • Remote Support
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  • Unattended Access
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  • Unlimited Technicians for URS
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  • Instant Chat
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  • Rebranding
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  • Multi-monitor Navigation
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  • Concurrent Session
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  • Session Reports
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  • Session Scheduling
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  • Reboot Reconnect
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  • Helpdesk Integration
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  • Security(256 bit Encryption, TFA, Action log Audit, Data Confidentiality)
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  • FEATURES
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      Standard
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      Professional
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      Enterprise
    • 10.99

      Business
    • 20.99

      Premium
    • 52.99

      Corporate
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How much do you save by choosing Zoho Assist?

Zoho Assist - Enterprise edition is  /month when billed annually

  • Remote desktop software
  • Pricing
  • You Save
  • Percentage
  • Teamviewer
  • 199
  • 175
  • 88
  • Logmein
  • 145.75
  • 121.75
  • 83
  • Anydesk
  • 52.99
  • 28.99
  • 60

What makes Zoho Assist the best remote desktop software?

Zoho Assist offers an array of features for providing top-notch remote support and remotely accessing unattended devices. Here are a few of our essential features:

File Transfer

Send or receive files during a remote support session without any intermediate storage devices. File transfer is completely secure, with 256-bit AES encryption.

Text, Voice, and Video Chat

Our built-in chat window lets you communicate with remote customers using text, voice, or video.

Multi-monitor Support

Work on all active monitors connected to the remote computer during a remote support session.

Session Recording

Helpdesk technicians can record their remote support sessions and use them for internal audits and training sessions.

Rebranding

Big corporations are often hesitant to support their clients from an app with another company’s brand. Zoho Assist offers you customization options, so you can use your company’s name, logo, favicon, and a customized portal URL.

Bulk Deployment

Bulk Deployment helps you configure multiple devices for unattended access at once and access them from single device. This allows for quick setup of secure access to unattended devices.

Concurrent Sessions

To ensure customer satisfaction, helpdesk technicians work with several customers at the same time. Zoho Assist boosts customer interaction by allowing technicians to work on simultaneous sessions.

Wake-on-LAN

Awaken unattended computers in shutdown or sleep mode. Once you switch them on, you can access and support them from wherever you are.

Reboot and Reconnect

You can reboot the remote computer and reconnect to the same session without losing control. You can also use remote power options on unattended computers without getting into a session.

Security and Privacy

Zoho Assist is secure, with TLS 1.2, 256-bit AES protocols, two-factor authentication, and the option to darken the screen during remote sessions. We also anonymize all personally identifiable information to protect your privacy.

Session Analytics

Save and view data of previous sessions, like start time, duration, session video, session title, operating system, IP address, email address, technician’s name, customer’s name, and viewer type. As a super admin, you can analyze all of the activities happening in your organization by using our wide range of views.

Here’s what our customer have to say

“It’s snowing like mad where I am, and Zoho saved me a 90 minute round trip to reboot some resources. Thank you!”

 

William Goveia

Indiana Limestone, Ind.