How do you find the best remote desktop software?
You're probably aware of the many options available for remote support tools. Here are a few factors that will help you determine the best remote desktop software for your organization:
Streamlined features
The best remote desktop tool for your business will have a wide variety of features that help you provide an amazing user experience. Ensure the software you choose has all the necessary features.
User-friendly interface
Opt for remote support software that comes with a user-friendly app interface so you can navigate quickly through the app.
Affordable
Apart from the feature-set and the easy-to-use interface, remote access and support software should be affordably priced. Zoho Assist offers multiple packages that are highly affordable and suit your business needs appropriately.
Security and reliability
Even if you believe you've found the best remote desktop software for your organization, it's crucial to learn about the level of security it provides. Zoho Assist is designed with security protocols, such as 256-bit AES encryption, two-factor authentication, inactive and session timeout.
Top Remote Desktop software in 2023:
Zoho Assist
Zoho Assist is a comprehensive and secure remote support solution that helps you access and control desktops, PCs, mobile phones, and tablets. With its user-friendly interface and robust security protocols, Assist facilitates easy navigation and secure remote desktop connections.
Built with the utmost consideration for technician and customer needs, Assist provides an extensive array of features to ensure an uninterrupted session. It is equipped for seamless integration with other help desk and service desk software.
Customized solutions
Zoho Assist offers multiple affordable packages, which can be customized to meet your business' needs.
Efficient support
Easily provide secure remote support to customers in any locations, at any time.
Features
- Session scheduling
- Screen sharing
- Wake on LAN
- Audio and Video chat
- Multi-monitor navigation
- Reboot and Reconnect
- Diagnostic tools
- User management
- Two-factor authentication
TeamViewer
TeamViewer is a cloud-based remote control tool that enables remote connections to desktops, tablets, and similar devices. It is streamlined software that helps the technician efficiently connect with the customer without any delay.
TeamViewer supports cross-platform compatibility and delivers high-quality performance during remote support and unattended access sessions. Learn more
Features
- Cross-platform access
- iOS screen sharing access
- Flexible file transfer
- Custom branding
- Multi-language support
- Channel groups
- End-to-end security
- Remote data backup
GoToMyPC
GoToMyPC is a reliable, easy-to-use remote access tool that helps individuals, small business owners, and enterprise users manage their business by efficiently connecting with customers and clients.
GoToMyPC features an easy and automatic set-up process, and includes an intuitive user interface and quickly accessible dashboard.
Features
- Easy installation
- Remote deployment
- Multi-monitor support
- File Transfer
- Guest invite
- Usage reports
- Remote printing
- Real-time diagnostics
Splashtop
Splashtop is a highly efficient, cloud-based, seamless remote access and support tool that facilitates uninterrupted remote access sessions for companies of all sizes.
It incorporates robust industry-standard security protocols, and optimizes your internal business workflow for increased overall productivity. Learn more
Features
- High performance
- Robust security
- Access from any device
- Robust security
- Remote reboot
- Session recording
- Share my desktop
- Multi-to-multi monitor
AnyDesk
AnyDesk is an intuitive remote access and control application distributed by AnyDesk Software GmbH. It is mainly used for accessing documents and files on remote computers, and for its VPN functionality.
AnyDesk is highly beneficial to IT professionals and individuals, as it enables them to control remote computers around the globe. To establish a remote connection, the remote user must install AnyDesk on their device. As long as AnyDesk is installed on the remote device, it can be accessed and controlled. Learn more
Features
- Desktop sharing
- File Manager
- Wake on LAN
- Remote Printing
- Permission management
- Two-factor authentication
- Text chat
- Session invitation
LogMeIn provides simple and flexible enterprise remote support solution to customers around the world. This remote access solution is cross-platform compatible and offers a varied set of features.
However, unlike Assist, LogMeIn only offers text and audio chat, so technicians and customers cannot connect via video chat during troubleshooting or updates. Learn more
Features
- Screen sharing
- Password management
- File transfer
- Multi-monitor display
- System admin tools
- LogMeIn Antivirus
Trusted by great brands
How does Zoho Assist fare against the competition?
- Teamviewer
- Logmein
- Anydesk
- Splashtop
- GoToMyPC
- FEATURES
-
Standard
-
Professional
-
Enterprise
-
-
50
Business
-
102.90
Premium
-
207
Corporate
-
- Concurrent Sessions
- Integrations with other software
- Multi-platform Connectivity
- Departments
- Raspberry Pi Support
- Unattended Access
- Session Recording
- Remote Support
- Rebranding
- Manage Devices
- File Transfer
- User Access Reporting
- Unlimited Unattended Technicians
- Cancellation policy
You can easily cancel your subscription, either immediately or on a scheduled date, directly from the application at any time.
You must raise a ticket 28 days in advance to cancel a subscription.
- FEATURES
-
Standard
-
Professional
-
Enterprise
-
-
108.25
Rescue Remote Support
-
145.75
Rescue + Mobile Support
-
- Mobile Support(Android/IOS)
- File Transfer
- Chat (Text, voice, video, VOIP)
- Text and voice
- Text and voice
- Text, voice, video and VOIP
- Text
- Text
- Multi-monitor Navigation
- Session Sharing
- Session Scheduling
- Raspberry Pi Support
- Privacy and Security (MFA, SSL and 256-bit AES encryption, Action log audit)
- Rebranding
- Session Reports
- Helpdesk Integration
- Reboot Reconnect
- FEATURES
-
Standard
-
Professional
-
Enterprise
-
-
14.90
Solo
-
29.90
Standard
-
79.90
Advanced
-
- File transfer
- Multi-monitor
- Session recording
- Service queue
- Session scheduling
- Chat and Collaboration
- Text and voice
- Text and voice
- Text, voice, video and VOIP
- Text
- Text
- Text
- Screen sharing
- Browser-based console
- Account security
- Rebranding
- FEATURES
-
Standard
-
Professional
-
Enterprise
-
-
25
Remote Support Plus
-
40
Remote Support Premium
-
- File Transfer
- Multi-monitor
- CRM Integration
- Multi-platform support
- Diagnostic Tools
- Departments & Contact Management
- Screen Sharing
- 24/7 Live Technical Assistance
- Life Time free edition
- Account security
- Remote Command Prompt
- FEATURES
-
Standard
-
Professional
-
Enterprise
-
-
14.90
Solo
-
29.90
Standard
-
79.90
Advanced
-
- File transfer
- Multi-monitor
- Session recording
- Service queue
- Session scheduling
- Chat and Collaboration
- Reboot and reconnect
- Clipboard sharing
- Account security(multi-factor authentication, end-to-end encryption)
- Reports
What makes Zoho Assist the best remote desktop software?
Zoho Assist offers an array of features for providing top-notch remote support and remotely accessing unattended devices. Here are a few of our essential features:
File Transfer
Send or receive files during a remote support session without any intermediate storage devices. File transfer is completely secure, with 256-bit AES encryption.
Text, Voice, and Video Chat
Our built-in chat window lets you communicate with remote customers using text, voice, or video.
Multi-monitor Support
Work on all active monitors connected to the remote computer during a remote support session.
Session Recording
Helpdesk technicians can record their remote support sessions and use them for internal audits and training sessions.
Rebranding
Big corporations are often hesitant to support their clients from an app with another company’s brand. Zoho Assist offers you customization options, so you can use your company’s name, logo, favicon, and a customized portal URL.
Bulk Deployment
Bulk Deployment helps you configure multiple devices for unattended access at once and access them from single device. This allows for quick setup of secure access to unattended devices.
Concurrent Sessions
To ensure customer satisfaction, helpdesk technicians work with several customers at the same time. Zoho Assist boosts customer interaction by allowing technicians to work on simultaneous sessions.
Wake-on-LAN
Awaken unattended computers in shutdown or sleep mode. Once you switch them on, you can access and support them from wherever you are.
Reboot and Reconnect
You can reboot the remote computer and reconnect to the same session without losing control. You can also use remote power options on unattended computers without getting into a session.
Security and Privacy
Zoho Assist is secure, with TLS 1.2, 256-bit AES protocols, two-factor authentication, and the option to darken the screen during remote sessions. We also anonymize all personally identifiable information to protect your privacy.
Session Analytics
Save and view data of previous sessions, like start time, duration, session video, session title, operating system, IP address, email address, technician’s name, customer’s name, and viewer type. As a super admin, you can analyze all of the activities happening in your organization by using our wide range of views.
How much do you save by choosing Zoho Assist?
Zoho Assist - Enterprise edition is /month when billed annually
- Remote desktop software
- Pricing
- You Save
- Percentage
- Teamviewer
- 199
- 175
- 88
- Logmein
- 145.75
- 121.75
- 83
- Anydesk
- 52.99
- 28.99
- 54
What are the Comprehensive remote workplace solutions we offer?
Remote IT support
Remote IT support services make it easy to provide remote assistance to your customers anytime, anywhere.
Remote management
Managing your team from anywhere is easier than ever before with Assist's remote management facility. Connect with them instantly, so your team can maintain stable productivity in the remote work era.
Remote work
Remote work is here to stay, and Assist can make it more efficient and productive. Manage all your day-to-day tasks with our remote assistance feature.
Help desk integrations
Assist is integrated with a wide variety of service desk software including Zoho Desk, ServiceNow, Freshdesk, and Jira, among others.
APIs for OEM integration
Zoho Assist can be easily integrated with other third-party applications and websites using our APIs.
Mobile SDK
Mobile software development kits will help you integrate Assist with mobile applications for iOS or Android in no time.
Enterprise
Assist offers a dedicated plan for enterprise organizations to help you improve and scale your remote support sessions with tailor-made features.
Small Business
We also support small and medium-sized businesses with tools to manage, maintain, and improve their productivity and operational workflows.
MSPs
Assist can help you provide on-time remote assistance services to your customers when they need it.
Here’s what our customer have to say
“It’s snowing like mad where I am, and Zoho saved me a 90 minute round trip to reboot some resources. Thank you!”
William Goveia
Indiana Limestone, Ind.