Work Smarter with Zia

Meet Zia, the AI-powered assistant for your business. Whether you're collecting customer data, writing a document, or just looking for some sales numbers, Zia works hard to make your job easy. 

  Watch Zia in Action

Zia Makes You More Productive

Reports on request

You can ask Zia to generate reports for you. If you wrote, "show me support tickets by channel this month," then Zia can generate a bar chart on the fly.

Keep an eye on your customers

Zia understands the sentiment and content of your support tickets. She tags each support ticket as it comes in so it gets to the right person. Zia notices trends, meaning she detects when something is wrong and can alert you as soon as it happens.

Search with full context

Search for a customer and Zia shows you every email, support request, or deal with them and every chat, presentation, or document they're mentioned in. Reply to the messages or make an update from the search results.

Support that's one step ahead

Before support agents even open a help ticket, Zia reads the customer's request and suggests a response from your knowledge base. Click once and your response is ready.   

Get suggestions

By analyzing when each client opens emails, answers calls, and visits your website, Zia suggests the best time to contact them so you can get in touch on the first try.

  • 10.00 AM
  • 11.15 AM
  • 06.00 PM
  • 12.00 PM
  • 11.00 AM
  • 02.00 PM
  • 09.00 PM

Give your CRM a talking to

Recording client info is useful, but sometimes it feels like a chore. Now sales reps can talk to Zia to update records or dictate notes.   

Know your leads

Zia will enter data for you – she can automatically enrich leads with extra details like the size of their company, phone number, or office address. 

Find reports faster

Sales managers can ask Zia to see their revenue from last month or pipeline for this month. If there's a report you need, Zia can find it. 

Make predictions

By analyzing your sales history, Zia uses machine learning to identify your likelihood of winning each deal. Use Zia's predictions to win more deals that are at risk of falling through the cracks. 

  • 50:50 Change
  • 50:50 Change
  • Likely to win in 30 days
  • Likely to Lose
  • Likely to Lose

Build Zia Skills 

Make Zia smarter by adding your own Zia skills. You can teach Zia how to respond to key phrases without writing any code or use the Zia developer console to build more advanced abilities and integrate Zia with third party software.  

Zia FAQs

How do I get started with Zia?

  • You don't have to do anything special to turn Zia on. In Zoho CRM, click the Ask Zia button on the toolbar at the bottom of your screen. Zia is also available in the Zoho CRM mobile app. In Zoho Writer, click the Zia button to get advice on your writing.

What sets Zia apart from other AI voice assistants?

  • It's simple: Zia understands your business better. Because Zoho's software can be used across every department from sales, to accounting, to HR and beyond, Zia has more information available for answering your questions, making predictions, and discovering anomalies.

Is my data safe with Zia?

Do I have to pay to use Zia?

  • There are no separate fees for enabling Zia, but some Zia abilities are only available in enterprise-level plans.

What languages is Zia available in?

  • Right now Zia is only available in English.

What will Zia do in the future?

  • You'll see Zia in more Zoho apps and she'll have more cross-functional intelligence. Check this page periodically for updates on Zia.