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  • Tag: understanding customers
  • Illustration of a male and a female customer buying groceries at a supermarket
    135 views | 6 min read

    Four more lessons in selling that I learned as a customer

    CXSalesOperations
  • Illustration of four pairs of hands clapping and two hands flashing the thumbs up sign
    241 views | 4 min read

    The small things make a big difference

    CXLoyaltyOperations
  • Illustration of three professionals analyzing the human brain for insights
    332 views | 4 min read

    The P in Psychology: Silently adding context to the marketing mix

    CXMarketing
  • Illustration of four executives arranging jigsaw puzzle pieces that contain the faces of different people
    1.4K views | 4 min read

    Viable customer personas can craft better CX stories

    OperationsProcessStrategy
  • Silhouette photograph of a group of people standing in front of a screen with a collage of multiple people
    1.1K views | 5 min read

    The numbers are saying it’s time to listen to people

    ContextOperationsStrategy
  • Illustration of two people sitting across each other at a table and shaking hands
    1.4K views | 3 min read

    See the way your customers do

    CultureEmpowermentResponsibilitiesStrategy
  • Illustration of a man talking on a megaphone and a group of people listening to him
    1.5K views | 2 min read

    Listen up! Your customer is speaking.

    CultureEmpowermentStrategy
  • Illustration of multiple people walking around anxiously, holding electronic devices
    1.3K views | 3 min read

    The melange of emotions in customer service

    EmpowermentMission
  • Illustration of a person talking and another person listening
    1.6K views | 3 min read

    The importance of listening to your customers

    CXCultureLoyalty
  • Illustration of a business executive training a group of people
    1.0K views | 2 min read

    The three C’s to training your agents effectively

    SupportCultureEmpowermentTraining
  • Illustration of a person talking to another using a megaphone, there's a cloud of bubbles containing different elements related to business
    910 views | 3 min read

    Bridge the gaps to your ideal customer conversation

    SupportEmpowerment
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