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  • Tag: support skills
  • Illustration of three people fixing pieces of a jigsaw puzzle to form an arrow mark
    151 views | 7 min read

    Do (almost) everything, be everywhere, all at once - Part 3

    CXSupportEmpowermentProcessQualityTraining
  • Illustration of four executives connecting a jigsaw piece each to form a square
    224 views | 4 min read

    Planning for your dream customer service team

    Support
  • Illustration of an executive juggling multiple objects while riding a unicycle
    307 views | 3 min read

    Skills your agents need to stay ahead of the customer service game

    Support
  • Illustration of a person with an electronic bulb on his head, signifying knowledge
    2.4K views | 2 min read

    How much is too much knowledge?— Knowledge bias in customer service

    Empowerment
  • Illustration of a business executive training a group of people
    1.0K views | 2 min read

    The three C’s to training your agents effectively

    SupportCultureEmpowermentTraining
  • Illustration of a business executive training a group of people
    945 views | 3 min read

    Training right to prevent train-wrecks

    CultureOperationsTraining
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