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  • Tag: effective communication
  • Image of a handshake with icons related to communication and sales around it
    51 views | 6 min read

    Four new lessons in selling that I learned as a customer

    CXSalesCulture
  • Illustration of a business executive holding a chat bubble. There are four other people facing him and showing signs like thumbs up, smiley face, and five stars.
    184 views | 4 min read

    Knowing when to talk is vital for great CX

    CXCultureOperations
  • Illustration of three people in formals carrying an electric bulb on their shoulders
    216 views | 6 min read

    Do (almost) everything, be everywhere, all at once - Part 2

    SupportCultureEmpowermentOperationsTraining
  • Illustration of how customers from across the world are connected through technology
    1.7K views | 3 min read

    Technology brings communication full circle

    EmpowermentTechnology
  • Illustration of two people talking to each other from the opposite sides of a wall
    1.9K views | 5 min read

    Make the move to improve your listening skills

    MissionProcessTraining
  • Illustration of a person with an electronic bulb on his head, signifying knowledge
    2.4K views | 2 min read

    How much is too much knowledge?— Knowledge bias in customer service

    Empowerment
  • Illustration of a business executive training a group of people
    1.0K views | 2 min read

    The three C’s to training your agents effectively

    SupportCultureEmpowermentTraining
  • Illustration of a person talking to another using a megaphone, there's a cloud of bubbles containing different elements related to business
    910 views | 3 min read

    Bridge the gaps to your ideal customer conversation

    SupportEmpowerment
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