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103 views | 4 min readAs part of CX, focus on sustainability too
93 views | 6 min readFour new lessons in selling that I learned as a customer
112 views | 4 min readThe five elements that make Captain CX
246 views | 9 min readAn A-Z guide for exceptional CX
210 views | 5 min readKnow thy customer - Lessons from real-world businesses
483 views | 6 min readWhat makes CX hard to measure and what you can do to improve it
1.1K views | 5 min readThe data adds up, business needs to be people-centric
1.1K views | 3 min readTo be or not to be…shouldn’t even be in question
1.8K views | 2 min readPlain Truth vs. Pretty Lies
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