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  • Tag: cx values
  • Illustration of a hand holding an incandescent light bulb, with elements representing sustainability and eco-friendliness on both sides
    36 views | 4 min read

    As part of CX, focus on sustainability too

    CXCultureOperationsVision
  • Image of a handshake with icons related to communication and sales around it
    54 views | 6 min read

    Four new lessons in selling that I learned as a customer

    CXSalesCulture
  • Illustration showing the silhouette of a superhero. Around him are the five elements that make him.
    50 views | 4 min read

    The five elements that make Captain CX

    CXCultureResponsibilitiesVision
  • Illustration of a female customer support professional holding a book titled CX A-Z guide
    207 views | 9 min read

    An A-Z guide for exceptional CX

    CXCultureEmpowermentVision
  • Illustration of a customer being looked at through a magnifying glass
    168 views | 5 min read

    Know thy customer - Lessons from real-world businesses

    CXSupportCultureMissionVision
  • 435 views | 6 min read

    What makes CX hard to measure and what you can do to improve it

    CX
  • Collage containing photographs of multiple people
    1.0K views | 5 min read

    The data adds up, business needs to be people-centric

    CultureLoyaltyOperationsStrategy
  • Illustration of four people holding objects that help measure and organize time
    1.1K views | 3 min read

    To be or not to be…shouldn’t even be in question

    SupportCultureOperationsStrategy
  • Illustration of an angel and a demon sitting next to each other on a man's head
    1.7K views | 2 min read

    Plain Truth vs. Pretty Lies

    Culture
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