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  • Tag: customer experience improvement
  • Illustration of a support agent wearing headphones
    1.2K views | 3 min read

    When time is of the essence, customer service makes the difference

    ContextOperationsProcessStrategy
  • Illustration of three people wearing headphones and talking to customers
    1.9K views | 3 min read

    Acquisition, retention and the virtuous cycle of business

    CultureStrategy
  • Illustration of a person snorkeling in the ocean
    1.5K views | 3 min read

    Sink or swim? The reality of liquid expectations

    CultureOperationsStrategy
  • Illustration of four people holding objects that help measure and organize time
    1.1K views | 3 min read

    To be or not to be…shouldn’t even be in question

    SupportCultureOperationsStrategy
  • Illustration of two people in formal clothes standing and talking to each other
    1.1K views | 4 min read

    Build rapports to retain your customers

    CultureLoyaltyStrategy
  • Illustration of a man with a bunch of knowledge-related icons hovering around him
    1.7K views | 2 min read

    Self help is the best help—Empower your customers to find their solutions

    SupportEmpowermentStrategy
  • Illustration of a handshake with a business executive running from one hand to another
    1.3K views | 2 min read

    Blend sales and service for the perfect CX cocktail

    EmpowermentStrategy
  • Illustration of a customer talking to a person managing an enquiry desk
    1.2K views | 4 min read

    Beyond competition to customer expectation

    CultureProcessStrategy
  • Illustration of a mailman inside a smartphone dropping a mail into another smartphone
    1.0K views | 3 min read

    Build ways, not walls

    SupportOperationsStrategy
  • Illustration of a person talking to another using a megaphone, there's a cloud of bubbles containing different elements related to business
    910 views | 3 min read

    Bridge the gaps to your ideal customer conversation

    SupportEmpowerment
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