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157 views | 5 min readKnow thy customer - Lessons from real-world businesses
332 views | 4 min readThe P in Psychology: Silently adding context to the marketing mix
319 views | 4 min readCustomers of different flavors and how to handle them well
1.4K views | 9 min readNot a customer revolution, it’s customer evolution
1.5K views | 3 min readSink or swim? The reality of liquid expectations
1.7K views | 2 min readSelf help is the best help—Empower your customers to find their solutions
1.3K views | 3 min readThe melange of emotions in customer service
2.7K views | 6 min readRight or wrong; to rude customers, with respect
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