Key features our AR remote assistance software that help you to see the issue, collaborate, and get things done faster.

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Live Camera Streaming

View the camera stream of your remote client’s smartphone or smart glass and instruct them right from your desk by viewing the live high-definition video. 


Highlighting on 3D Objects

AR annotations allow you and your customer to add extra virtual information to the live camera stream. You can use other annotation tools to draw and write on the screen.


VoIP and text chat

Interact with your customer through VoIP and text chat to provide better remote assistance.



Capture a snapshot of the incoming camera stream to document specific events during the session, or to analyze an issue further.


Freeze image

Freeze the incoming camera stream to explore, analyze, and discuss technical details of a particular scenario in greater depth.


Session Recording

Record sessions initiated in your organization to look back on all your session proceedings, create comprehensive trails, and document all your sessions to create a knowledge base.


Mobile SDK NEW

Use our SDK for iOS and Android to add remote access capabilities into your mobile app and allow end-users to join sessions directly from your application.



As an Expert, you can invite participants with different skill sets to help you out during a remote assistance session. The invited participants can use all our functionalities to share the expertise and help find solutions in double-quick time.

Check out how Zoho Lens will play a central role in enhancing your business.


Save money by reducing travel costs

Why would you travel to a client’s location if you can instruct them to fix issues from your desk? Zoho Lens, augmented reality remote assistance software saves you a lot of money by helping you avoid on-site visits. 


A more effective way of solving problems

Technicians on the ground can just show the problem to an expert using their smartphone and get assistance in no time.


Increase productivity by reducing downtime

Zoho Lens increase efficiency and productivity by allowing you to provide the end user with instructions to fix problems then and there.

Check out how Zoho Lens will play a central role in enhancing your business.


An AR remote assistance software that helps anyone who needs assistance.

Zoho Lens is built to help professionals who want to assist a person in fixing an issue remotely, and need a comprehensive view of their client’s situation. With augmented reality in industry, incidents such as a misconfigured server, a damaged machine part, or a tricky hardware problem no longer require a technician to travel.

Here are major sectors where Zoho Lens, AR remote assistance software can improve problem-solving, and save time and money.

  • Field Service
  • Maintenance and Repair
  • Insurance
  • Health Care
  • Customer Service
  • Manufacturing
  • Automotive
  • Construction
  • Retail
Augmented Reality Remote Support App - Zoho Lens

Provide augmented reality based remote assistance on the go with the Zoho Lens technician app.