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Zoho Payroll -Ā ICICI BankĀ Integration


NOTES

  • This integration is available only upon request. To enable it, write to support@zohopayroll.com. However, organisations that have already set up the integration can continue using it.

  • The integration is supported only in the India edition of Zoho Payroll created under the zoho.in domain.

  • Transaction charges, if any, will apply as per ICICI Bank’s Service Charges. These charges vary by account and customer profile. Zoho Payroll does not levy any additional fees.

Integrate with ICICI Bank and deposit salaries directly from Zoho Payroll to your employees accounts. Let’s take a scenario to explain this better:

SCENARIO Peter runs a medium scale cloud computing firm. At the end of each month, ensuring that all the employees get paid correctly and on time was manual and complicated. It involvedĀ preparing bank advice in the prescribed format,Ā uploading it in the bank’s portal, ensuring the accuracy of account details and so on.Ā Once heĀ got to know about the automatic salary payments, heĀ integrated his Zoho Payroll organisation with ICICI Bank. He’s now able to credit salaries directly to employees accounts automatically without even logging out of his application.


Connecting to ICICI Bank

PREREQUISITES You’ll need the following before setting up the integration:

  • A corporate current account with ICICI Bank.
  • An active paid subscription to any one of the Zoho Finance apps.
  • Multi-Factor Authentication (MFA) enabled for your Zoho account (except Security Key and Passkey). Learn more about MFA.

Connect your ICICI Bank Corporate account to Zoho Payroll by following these simple steps:


Setup

  • Go toĀ Zoho Payroll > Settings > Integrations > Direct Deposit.
  • Click theĀ Setup Now button to beginĀ setup.
Direct Deposit Setup

You will be prompted to fill in the necessary details to complete your setup.

  • If you are a new user to ICICI Bank
  • If you are an existing user of ICICI Bank

If you are a new user to ICICI Bank:

  • Request for a new bank current account by clickingĀ Request for a New Account.Ā 
Request New Account
  • Enter the required details in the screen that follows.
Request Details
  • ClickĀ Save.

The bank executives will get in touch with you and help you open a new account. Once you have received your User ID and Corp ID, you will be able to integrate your ICICI Bank account with Zoho Payroll.

If you are an existing user of ICICI Bank:

  • Click theĀ Setup Now button.
Login page
  • Enter yourĀ CIB Portal Login ID if you’ve created one in the portal. If you haven’t created one earlier, type yourĀ CorporateID.UserID in the field.
  • Enter yourĀ Corporate ID and User ID.
Provide Log in IDs
  • Click Save.

WARNING Once you have set up the integration with these credentials, you will not be able to edit them in Zoho Payroll. You must disable the integration and set it up once again with the new credentials.


Document Verification

After setting up the integration in Zoho Payroll, you’ll need to contact your ICICI Bank representative or relationship manager to complete the document verification. Submit the documents they request for verification. Once the verification is complete, the Account Status will update to Active.

Bank Account Status of ICICI Direct Deposit Setup

NOTE ICICI Bank may charge a processing fee for the document verification process.


Approval

After initiating the integration, you need to approve it in the ICICI Bank CIB Portal to complete the integration. Until then, your Account Status will beĀ Pending.

To approve the integration:

  • Click theĀ Approve Now button in the screen that appears after setting up the integration.

Or

  • Go to ICICI Bank CIB Portal.Ā 
  • Enter your ICICI Bank CIBĀ Login ID and Password.

INSIGHT If you haven’t created a Login ID for your CIB Portal, enter your CorporateID.UserID in the given field.

  • ClickĀ Proceed to login.
Approval Login
  • ClickĀ Pending on Me from the top bar of the portal’sĀ Dashboard.
Approval Pending
  • Go to theĀ Connected Banking Approvals tab.
Connected Approval
  • Check the box near theĀ Corporate ID that you would like to approve.
  • Read theĀ Terms and Conditions and clickĀ Approve.
Aggregator Approval
  • In the screen that follows, enter theĀ One Time Password sent to your registered mobile number.
  • Complete the integration by clickingĀ Confirm.
Approval Preview

Your integration will be approved but your status will beĀ Pending untill you Link your Bank Account.Ā 


  • Go to Settings > Integrations > Direct Deposits.Ā 
  • ICICI Bank will be listed there and the status will be pending.Ā 
  • Click theĀ Link Bank Account option.Ā 
Link Account
  • Add a new bank account or select an account from the drop-down.Ā 
Link Acount
  • ClickĀ + Add New Bank Account in the drop-down to create a new account.Ā 
  • Enter your bank account details in the page that follows and clickĀ Add.Ā 
Link Account

Once done, the status of your integration will beĀ Active.Ā 

Active Status

Adding employee’s bank account detail

Once you have integrated your ICICI Bank account, you can start making payments from Zoho Payroll. But you’ll have to ensure you’ve added all payment related details to the employee profile. To do so:

  • Log in toĀ Zoho Payroll.
  • Navigate to theĀ Employees module and select the particular employee or create a new employee.Ā 
  • In case of a new employee, enter all the details in the employee profile such as Basics, Salary Details, Personal Info andĀ mark the payment mode asĀ Direct Deposit inĀ Payment Info section.Ā 
  • Enter the bank account details and clickĀ Save and Continue.Ā The IFSC will be verified once you enter it.

In case of an existing employee, edit and update the payment mode to Direct Deposit.Ā 

Add Employee Account

Making paymentsĀ via Zoho Payroll

Once you have added your employee’s bank account details, you can start crediting salaries to the employees’ accounts. Here’s how:Ā 

  • Go to Zoho Payroll > Pay Runs.Ā 
  • Generate a new pay run for the particular period and approve it.
  • ClickĀ Initiate Payment in the top right side of the page. The Payment Status will beĀ Yet to Pay.Ā 

NOTE ICICI payments can only be initiated on business days between 01:00 AM and 06:30 PM.

The payment will be initiated only for theĀ Direct Deposit enabled employees.

Initiate Payment
  • Enter theĀ One Time Password (OTP) sent to your registered mobile number in theĀ pop-upĀ  thatĀ appears.Ā 
OTP

The default payment mode for the payments initiated from Zoho Payroll using the ICICI Bank integration will be NEFT.

  • ClickĀ Make Payment to make the payment.Ā 

The status of the payment will be available 30 minutesĀ after initiating the payment. If the payment is successful, the statusĀ will change to Paid and if the payment has failed, you’ll always be able to re-initiate the payment from Zoho Payroll.Ā Alternatively, if payment fails, you can make the payment offline and record it in Zoho Payroll.


Approving Transactions In the CIB Portal

If you’ve enabled an approval workflow in your ICICI Bank CIB portal as a security measure, you will have to approve the payment in the portal for it to be initiated. To approve payments in the portal:Ā 

  • Login to yourĀ ICICI Bank CIB Portal.
  • Click theĀ Pending on Me notification from theĀ Dashboard.Ā  (or)Ā 
  • Navigate to theĀ Transfers module from the homepage and clickĀ Pending on Me.
  • You will be able to find the transactionsĀ Pending for Approval listed under it.
Pending for Approval
  • Click theĀ Actions drop down toĀ Approve or Reject the transaction.

Deleting the Integration

If you ever want to stop making payments via your ICICI Bank account from Zoho Payroll or change your account details, you can delete the integration.

WARNING Disabling the integration in Zoho Payroll will disable it from other integrated Zoho Finance (Zoho Books, Expense, etc) applications as well. Once disabled, you will not be able to track the status of any transactions you’ve initiated.

To delete:

  • Go toĀ Settings > Integrations > Direct Deposits > ICICI Bank.
  • Click the Overflow icon and clickĀ Delete Integration.Ā 
  • Confirm your action by clickingĀ Yes in the screen that follows.Ā 
Delete Integration
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