Trusted by great brands
- Take a quick look
- Send faster replies
- Save time and effort
Take a quick look
Get the gist of the conversation with the customer in just one click, using the ticket peek feature. This way, you can make informed decisions on which tickets to focus on.
Send faster replies
Send out faster responses using the smart keyboard shortcuts and Snippets feature. Create templates for generic or specific responses, with placeholders for ticket-specific information.
Save time and effort
Actions that you perform repetitively can be combined into one Macro. Apply Macros while sending out ticket responses and get more work done in less time.
Arm your team with information
Understand your customers' needs even before you interact with them. Zoho Desk gives you contextual ticket views, complete with interaction history and a ticket timeline. This enables your team to deliver more personalized solutions to each of them.
Enable members from multiple teams to pitch in using Ticket Share. Create separate agent roles to allow different levels of visibility. Agents can also leave private or public comments and tag other teams and collegues within tickets.
For questions about standard procedures, your clients can access your Knowledge Base. They can also engage in meaningful conversations with each other through the Communities and Forums, and view progress on their tickets through the self-service portals.
This feature-rich help desk software is the industry's favorite.
- Domain mapping.
- Multichannel support.
- CSAT ratings.
- iOS & android apps.