The Multi-Brand Help Center

Your customers are happier when they can find answers without having to wait for them. The Help Center makes your team more productive by answering questions before customers contact support.


Every brand gets its own space.

Distinguish the identity of your brands by providing each brand its own Help Center. Change how your Help Center looks, and give your customers different service channels, SLAs, notifications, and Knowledge Base articles for each brand you support.

Help Center Customer self service portal Customer Self help portal Brand Help Center
  • Portal Customization

    Customize your portal to mimic the look and feel of your website using HTML and CSS.

  • Secure Access

    Decide who can access your Help Center by allowing public access or by requiring visitors to set up accounts.

  • Domain Mapping

    Make your Help Center an extension of your brand by mapping it to your own domain.

  • Integration with Google Analytics

    Observe your customers' self-service behaviour and engagement levels.

A Knowledge Base that's searchable.

Create Knowledge Base Articles to answer your customers' frequently asked questions. Use the Knowledge Base to save your team the work of responding to simple questions, so you'll have more time to help customers with tricky problems.

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Knowledge Base

Build your own community.

Desk lets customers engage in discussions with your team and with each other. They can ask and answer questions, suggest and comment on ideas, file and solve problems, all on a common platform.

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Build your Community
  • SEO Friendly

    Make your support page easy for search engines to locate, with meta titles, keywords and descriptions.

  • Article Rating

    Desk lets customers rate your Knowledge Base articles so you can find where you need to improve.

Offer personalized interaction.

For questions that need personal attention, customers can submit tickets from the Help Center. They can also track their tickets' statuses or respond to your team's comments from the same interface.

Zoho Desk offer personalized interaction

Take the solution to the problem.

Embed your entire help desk in your app, so your customers never have to run around looking for answers. They can browse your knowledge base, engage with your community, chat with your conversational assistant, or raise a ticket, right from within your app.

Chat with Zia

Give your customers what they want, and more.

Try Zoho Desk's Enterprise Plan for free.

Sign up for a free trial

No credit card required. No software to download.