Measure customer happiness.
You can't improve what you don't measure, especially when it comes to customer happiness.Survey customers to find out how happy they were with your service. Chart your performance with quantitative ratings and review detailed feedback to determine how you can improve. Learn More
Data at your service.
Zoho Desk comes with a set of built-in reports to help you track important data. Use these reports to track your team's performance and improve your customer service.
Get the most out of your metrics.
You understand your support team better than anyone. That's why Desk lets you make your own reports to track the metrics important to you.