CRM Help

Social CRM

Before you actually start selling, the first important rule of sales is to get to know your prospects well: what interests them, what kind of service they are looking for, etc. Today, the best way to understand this is by following and keeping track of your prospect's footprints in social media and Zoho CRM can help you with that.

Brand Interactions: Associate company's Facebook page and Twitter profile.

Monitor your company's Facebook page and Twitter profile, search relevant topics and engage with customers and prospects from within the Social tab.

Add Facebook Page | Add Twitter Account | Add a Lead/Contact from Facebook/Twitter | Activity Stream
Add Search Column

Individual Interactions: Associate Twitter and Facebook profiles to your leads and contacts.

Gain insights on the various updates and new business opportunities by associating Twitter and Facebook profiles of your leads and contacts in Zoho CRM.

Twitter | Facebook