Top brands that use our platform

What are the benefits of tailor-made customer experience software?

Zoho Creator's customer experience management software:

  • Allows self-service

    Rebranded customer portals address customer needs

    Allows self-service
  • Improves response times

    Immediately respond to customer notifications

    Improves response times
  • Converts insight to action

    Visualize dashboards and trigger data points into custom workflows

    Converts insight to action
  • Provides ironclad data security

    Manage sensitive customer data on the cloud

    Provides ironclad data security
  • Empowers staff

    Automate redundant processes, improving productivity

    Empowers staff

Features that help build customer experience software

Zoho Creator's customizable CX software capabilities include:

  • Data and insights
    • Extensive forms
    • Reports
    • Dashboards and analytics
  • Process automation
    • Custom workflow automation
    • Call logs, email, and SMS notifications
    • Artificial intelligence models
  • Customer-centric features
    • Customer portals
    • Mobile app access
    • Bots
  • Integrations
    • Zoho Surveys, Survey Monkey Chatbots, Zoho Social
    • And many more...

Why do you need a customer experience management software?

According to Gartner, more than 80% of companies expect customer experience to be their primary differentiator now and in the future.

PwC research found that 86% of buyers are willing to pay more for a great customer experience.

The Temkin Group found that companies that earn $1 billion annually can expect to earn, on average, an additional $700 million within 3 years of investing in customer experience.

Roughly translated—customer experience software helps organizations improve customer satisfaction and retention, and open opportunities for upselling or cross-selling.

And the most important reason? Customers love to do business with companies that treat them right.

Rather than a one-size-fits-all solution, you can customize your customer experience software to suit the needs of your customers as well as your organization—and Zoho Creator comes equipped to deliver you that bespoke customer experience solution.

Why People Love Zoho Creator

Zoho creator

"Blue LLC, the environmental division of the Alserkal Group, UAE, uses Zoho Creator for our digital transformation."

Anna TerekhovaSpecial Projects Coordinator, Blue LLC
Zoho creator

"If I were to estimate our benefit, it would be close to a quarter of a million dollars over the last two years. I can tell you that, without Zoho, we would not be where we are today. Now we have over 100 employees, and two recently built state-of-the-art manufacturing facilities of which Zoho is and was integral in our success."

Charles B. GaleStrategic Business Analyst
Zoho creator

"We believe the most attractive part of Zoho Creator is its ease of use. With a switch to remote work almost inevitable, we were able to deploy our cloud applications within 3 months!"

Jason Tie,Chief Sales and Marketing Officer

Build your customizable CX software with Zoho Creator

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Frequently Asked Questions

What is customer experience management?

Customer experience management allows organizations to adopt a customer-centric approach to company culture. It places the customer at the center of a business' teams, making customer experience their key differentiator in the market.

Why is customer experience management important?

Organizations that follow a customer-first strategy gain a competitive advantage over those who don't. And besides improving customer satisfaction, customer experience management helps improve retention and lower churn costs. It also builds customer goodwill, as well as opens up opportunities for cross-selling or upselling.

How is Zoho Creator different from other customer experience management software?

Zoho Creator's low-code application software allows organizations to custom-build a customer experience management software designed for their needs. Already have a CRM? Use Zoho Creator to integrate with your CRM and do more!

Zoho Creator also comes equipped with a customer portal that aids in self-service for customers.

Is customer experience software management only for enterprises?

No, any business that has a need to manage its customers and deliver exemplary customer service can adopt customer experience management.

Is customer experience management software expensive?

Zoho Creator has a flexible per-user pricing model. For more details, please visit our pricing page.