"Blue LLC, the environmental division of the Alserkal Group, UAE, uses Zoho Creator for our digital transformation."
Top brands that use our platform
Features that help build customer experience software
Zoho Creator's customizable CX software capabilities include:
Data and insights
- Extensive forms
- Dashboards and analytics
- Custom workflow automation
- Call logs, email, and SMS notifications
- Artificial intelligence models
- Customer portals
- Mobile app access
- Zoho Surveys, Survey Monkey Chatbots, Zoho Social
- And many more...
Why do you need a customer experience management software?
According to Gartner, more than 80% of companies expect customer experience to be their primary differentiator now and in the future.
PwC research found that 86% of buyers are willing to pay more for a great customer experience.
The Temkin Group found that companies that earn $1 billion annually can expect to earn, on average, an additional $700 million within 3 years of investing in customer experience.
Roughly translated—customer experience software helps organizations improve customer satisfaction and retention, and open opportunities for upselling or cross-selling.
And the most important reason? Customers love to do business with companies that treat them right.
Rather than a one-size-fits-all solution, you can customize your customer experience software to suit the needs of your customers as well as your organization—and Zoho Creator comes equipped to deliver you that bespoke customer experience solution.
Build your customer experience management software with prebuilt omnichannel apps
Customer Relationship Manager
Efficiently manage your customers, log and track customer calls, and simplify sales processes.
Call management software to track all your calls, assign sales representatives, and derive insights from call traffic.
Why People Love Zoho Creator
"If I were to estimate our benefit, it would be close to a quarter of a million dollars over the last two years. I can tell you that, without Zoho, we would not be where we are today. Now we have over 100 employees, and two recently built state-of-the-art manufacturing facilities of which Zoho is and was integral in our success."
"We believe the most attractive part of Zoho Creator is its ease of use. With a switch to remote work almost inevitable, we were able to deploy our cloud applications within 3 months!"
Build your customizable CX software with Zoho CreatorAccess Zoho creator
Frequently Asked Questions
What is customer experience management?
Customer experience management allows organizations to adopt a customer-centric approach to company culture. It places the customer at the center of a business' teams, making customer experience their key differentiator in the market.
Why is customer experience management important?
Organizations that follow a customer-first strategy gain a competitive advantage over those who don't. And besides improving customer satisfaction, customer experience management helps improve retention and lower churn costs. It also builds customer goodwill, as well as opens up opportunities for cross-selling or upselling.
How is Zoho Creator different from other customer experience management software?
Zoho Creator's low-code application software allows organizations to custom-build a customer experience management software designed for their needs. Already have a CRM? Use Zoho Creator to integrate with your CRM and do more!
Zoho Creator also comes equipped with a customer portal that aids in self-service for customers.
Is customer experience software management only for enterprises?
No, any business that has a need to manage its customers and deliver exemplary customer service can adopt customer experience management.
Is customer experience management software expensive?
Zoho Creator has a flexible per-user pricing model. For more details, please visit our pricing page.