So what is Request Assignment rules and how can it replace your helpdesk coordinator?
Request assignment rules can be used to move a request to an appropriate department and further assign ownership to it in the new department. Everything is automatic and works on pre-defined conditions which when matched with, would trigger an assignment rule and ensure the associated actions are accomplished.
Look at how things changed for us with request assignment rules:
The above rule helped us move a request received in Zoho Support to the appropriate department and further assign ownership to it in the new department.
Also assignment rules are exclusive for our Professional and Enterprise users and it can be found under Automation in Setup. Meanwhile if you see your business in the above mentioned scenarios, it’s time to set your own rules.
Do you have a similar story? Then go ahead and share it with us. We are waiting here…