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  • Tag: knowledge base
  • Illustration of three people working with the elements of an online knowledge base containing help articles
    178 views | 7 min read

    12 best practices to make your help content more effective

    CXSupportEmpowerment
  • Illustration of a business executive holding a chat bubble. There are four other people facing him and showing signs like thumbs up, smiley face, and five stars.
    183 views | 4 min read

    Knowing when to talk is vital for great CX

    CXCultureOperations
  • Illustration of three people in formals carrying an electric bulb on their shoulders
    215 views | 6 min read

    Do (almost) everything, be everywhere, all at once - Part 2

    SupportCultureEmpowermentOperationsTraining
  • Illustration of a question mark inside an electric bulb, symbolizing an idea or knowledge
    1.5K views | 3 min read

    Create and curate an effective Knowledge Base

    SupportEmpowerment
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