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  • Tag: customer retention
  • Illustration of multiple figures holding objects like a star or a heart or a smiley face, which denotes customer advocacy
    327 views | 6 min read

    Making your customers talk about you

    CXSupportCultureLoyaltyMarketing
  • Illustration of four pairs of hands clapping and two hands flashing the thumbs up sign
    242 views | 4 min read

    The small things make a big difference

    CXLoyaltyOperations
  • Illustration of three people holding a smiley face each
    592 views | 5 min read

    How to make your customers feel valued

    CXSupport
  • Illustration of a female support agent talking to a customer
    325 views | 4 min read

    Good customer support can reduce customer churn

    Support
  • Illustration of a hand holding a megaphone to amplify the voices of three people
    293 views | 2 min read

    To acquire new customers, listen to old customers

    SalesEmpowermentStrategy
  • Illustration of three people wearing headphones and talking to customers
    1.9K views | 3 min read

    Acquisition, retention and the virtuous cycle of business

    CultureStrategy
  • Illustration of a customer talking to a person managing an enquiry desk
    1.2K views | 4 min read

    Beyond competition to customer expectation

    CultureProcessStrategy
  • Illustration of a man talking on a megaphone and a group of people listening to him
    1.5K views | 2 min read

    Listen up! Your customer is speaking.

    CultureEmpowermentStrategy
  • Photograph of a handwritten thank you note to a customer
    1.1K views | 3 min read

    Making it personal is good

    SupportCultureLoyaltyStrategy
  • Photograph of an open for business sign on a shop's door
    1.3K views | 3 min read

    How reachable should you be?

    CXCultureOperationsStrategy
  • Illustration of a person talking to another using a megaphone, there's a cloud of bubbles containing different elements related to business
    910 views | 3 min read

    Bridge the gaps to your ideal customer conversation

    SupportEmpowerment
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