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  • Tag: consistent experience
  • Illustration of five customers, where each of them holds a star above their heads. All of them together provide a 5-star rating.
    310 views | 4 min read

    The importance of consistency

    CXSupport
  • Illustration of multiple people working with a measuring tape and a few graphs
    870 views | 4 min read

    The customer service effect on the KPIs that measure CX

    SupportOperationsProcess
  • Illustration of a business executive training a group of people
    945 views | 3 min read

    Training right to prevent train-wrecks

    CultureOperationsTraining
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