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  • Tag: communication skills
  • Illustration of a female customer support agent talking to different customers
    320 views | 6 min read

    Do (almost) everything, be everywhere, all at once - Part 1

    SupportContextOperationsStrategy
  • Illustration of two people talking to each other from the opposite sides of a wall
    1.9K views | 5 min read

    Make the move to improve your listening skills

    MissionProcessTraining
  • Illustration of a person with an electronic bulb on his head, signifying knowledge
    2.4K views | 2 min read

    How much is too much knowledge?— Knowledge bias in customer service

    Empowerment
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