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  • Tag: accountability
  • Illustration of a female executive being lifted up by a hand on the right side, while she picks a star given by another hand on the left side
    141 views | 5 min read

    Why employee empowerment matters in CX

    CXCultureEmpowermentLoyaltyResponsibilities
  • Illustration of five hands holding a piece of a jigsaw puzzle each and joining them together to form a heart
    814 views | 5 min read

    At the center of CX beats a human heart

    CultureMissionStrategyVision
  • Illustration of a tiny man wiping a pair of spectacles to reveal a clear area
    1.3K views | 3 min read

    Transparency: The low-cost solution to customer satisfaction

    CXCultureLoyaltyStrategy
  • Illustration of an angel and a demon sitting next to each other on a man's head
    1.7K views | 2 min read

    Plain Truth vs. Pretty Lies

    Culture
  • Illustration of an elderly person talking angrily to a customer support agent
    2.7K views | 6 min read

    Right or wrong; to rude customers, with respect

    SupportCultureEmpowerment
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