Build well. Ship better.

Quality isn't achieved in a day. It's an ongoing process that requires a sharp mind and an eye that doesn't let bugs whizz past. Zoho Projects comes armed with powerful issue tracking features to help quality analysts on their mission to ship flawless products.

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What quality analysts need

 
A one-stop solution

A quality analyst's job doesn't end with finding bugs, it only starts there. A tester needs one central place where they can track bugs from filing to closure, assign the right people, set priorities, keep an eye on delays, manage the builds that are ready for shipping and monitor general progress.

 
Information is wealth

When issues are filed, it is important to include images and other supporting media so that the developers can understand them better and fix them faster. A tester also needs a place to document all use cases, test conditions, release notes and automation results.

 
Automated issue tracking

When critical issues are logged, manually tracking them can be cumbersome. Automated flows and rules ease the process for analysts. And who better to test an app than its users? Customer complaints and real-time crashes of the app should be monitored and automatically logged as issues.

 
Detailed reporting

A consolidated view of all open issues grouped by important factors like the status, severity, assignee, milestones, and more give testers an overall idea of the bugs logged, the progress so far and helps them make informed decisions based on these insights.

Why quality analysts should use Zoho Projects

  • A clear record of progress
  • API support and contextual integrations
  • Customized issue tracking
  • Automated actions and timely escalations
  • Clearer communication
  • Visual insights with Reports

Zoho Projects provides a clear and detailed hierarchy where issues can be logged under milestones and each issue can be linked to other issues or to relevant tasks. Each build can be a milestone or each feature you'd like to release can be made a milestone. Release notes on the milestone to give a clear picture of all the tasks and issues that were part of the release.

Quality analysts usually combine manual and automated testing approaches. You can access Zoho Projects' API and turn the results in your automation platform into issues in Projects. Integrations with apps like Zoho Desk and Crashlytics convert customer complaints and app crashes into issues in your project, saving time and helping speed up resolution.

While Projects' default options are quite extensive, you might still have niche requirements for your business or team. An array of customization features like custom fields and workflows help you tailor the app to your specific needs. You can also set up email templates for the notification emails you send, file bugs from external applications using Web to Bug forms, or track dependencies between issues by linking them.

Analyze patterns and set up automated actions. Even better, let Projects do it for you. Communicate to third party apps using webhooks, send automatic emails when a specific action takes place, or set up a whole workflow based on predefined criteria. You can even code your own functions to be executed along with business rules. Zoho Projects also has the support to create SLAs for clients and trigger escalations as and when required.

Zoho Projects is integrated with Zoho Docs to enable easy sharing of images and videos to better explain the use case. You can also upload files from other third party apps like Google Drive, Dropbox, and more. For tasks that need even more explanation, you can schedule an online meeting and share screens using the Zoho Meeting integration.

Zoho Projects has loads of reports that give important insights like the count of bugs under different milestones, statuses, security levels, how many bugs are reproducible and more. For more insights, you can create and save advanced and customized reports. You can also generate monthly timesheet reports of the hours logged under different work items.

  • A clear record of progress

    Zoho Projects provides a clear and detailed hierarchy where issues can be logged under milestones and each issue can be linked to other issues or to relevant tasks. Each build can be a milestone or each feature you'd like to release can be made a milestone. Release notes on the milestone to give a clear picture of all the tasks and issues that were part of the release.

  • API support and contextual integrations

    Quality analysts usually combine manual and automated testing approaches. You can access Zoho Projects' API and turn the results in your automation platform into issues in Projects. Integrations with apps like Zoho Desk and Crashlytics convert customer complaints and app crashes into issues in your project, saving time and helping speed up resolution.

  • Customized issue tracking

    While Projects' default options are quite extensive, you might still have niche requirements for your business or team. An array of customization features like custom fields and workflows help you tailor the app to your specific needs. You can also set up email templates for the notification emails you send, file bugs from external applications using Web to Bug forms, or track dependencies between issues by linking them.

  • Automated actions and timely escalations

    Analyze patterns and set up automated actions. Even better, let Projects do it for you. Communicate to third party apps using webhooks, send automatic emails when a specific action takes place, or set up a whole workflow based on predefined criteria. You can even code your own functions to be executed along with business rules. Zoho Projects also has the support to create SLAs for clients and trigger escalations as and when required.

  • Clearer communication

    Zoho Projects is integrated with Zoho Docs to enable easy sharing of images and videos to better explain the use case. You can also upload files from other third party apps like Google Drive, Dropbox, and more. For tasks that need even more explanation, you can schedule an online meeting and share screens using the Zoho Meeting integration.

  • Visual insights with Reports

    Zoho Projects has loads of reports that give important insights like the count of bugs under different milestones, statuses, security levels, how many bugs are reproducible and more. For more insights, you can create and save advanced and customized reports. You can also generate monthly timesheet reports of the hours logged under different work items.

Achieve better quality with Zoho Projects

Log issues with important details, and assign them to the right people.
Document use cases and test conditions in Pages, or start discussions in Forums.
Explain things with screenshots, videos or via an online meeting.
Customize the IssueTracker to fit your specific business needs.
Set up business rules that are executed automatically when certain conditions are met.
Meet client expectations by creating SLAs that trigger escalations when required.

Integrations

Get the added advantage of several Zoho apps and other third-party apps.

More Integrations
  • Zoho Desk
  • Zoho Docs
  • Zoho Analytics
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  • GitHub
  • Bitbucket
  • Crashlytics
More Integrations

Zoho Projects has proved to be most efficient cloud-based project tracking and bug tracking tool for us. We have even recommended Zoho Projects to some of our clients.

Rajesh RaoHCL, IT Services

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