When a user has multiple email address for the same account, the additional email address can be set up as email alias to the account.
Email aliases are particularly handy for handling multiple domains. When an organisation has multiple domains, say yourdomain.com and yourdomain.org, providing multiple email addresses becomes simple by adding aliases to the accounts. Example: firstname.lastname@example.org, email@example.com, firstname.lastname@example.org can all be the email addresses used by the same person under the same account. The email alias is similar to the base account email address, except that it can be removed and recreated by the admin easily.
Email Forwarding is configured in organization for mainly delegation/ backup purposes. When you configure the email forwarding from an organization account to another account within the same organization, set up in Zoho Mail, there is no verification process required for the process when initiated by the admin from the control panel. When the email forwarding is initated by the user or to an external email address, the verification process is required to enable the email forwarding.
In case you want to forward outgoing email also, refer Outgoing Forwarding from Mail Policy section. The user will be able to view the configured forwarding. You need to configure Access Restrictions in Email Forwarding to hide the section from the user.
Vacation Reply or Auto Response can be set by the administrator for the user accounts. By this the admin can set up automatic responses to certain accounts, which would be discontinued or other reasons, which require an auto response to the sender.
Once the Vaction Reply has been set, automated replies will be triggered for the emails delivered to the account, based on the sending interval set.
The administrator can enable / disable the different email services for an user account.
The following are the services that can be enabled or disable for any user account.
From the 'User Details', select the account and navigate to the Mail Accounts section. You can click the 'green' icon for any service to disable the service. The service will be shown in red color. You can click it again to enable the service back.