Managing Domains

Domain Options

If you want to trial Zoho Mail for your business, with a minimum number of accounts, without changing the MX records of the main domain, you can try domain aliasing or subdomain stripping features. Enterprises and Organizations can use Domain Aliasing or Subdomain Stripping options, for migrating the users in a phase by phase manner to Zoho Mail, without disturbing the current email setup. 

Even the organizations with multiple domains can opt for domain aliasing option to easily manage all such domains with Zoho Mail.

In case you are looking for a new additional domain for your business, you can buy a domain through Zoho and have it pre-configured for Zoho Mail. Learn more

Domain Aliasing

Domain aliasing is the process of mapping a new domain as an alias to an existing domain that is already configured in Zoho. This ensures the automatic delivery of emails addressed to new aliased domain to the corresponding accounts in the existing domain.

Ex: Suppose you have set up, and have already configured email accounts based on the domain in Zoho to receive emails. You can add a new alias domain '' and map it to '', without having to set up new accounts/ aliases for domain.

The emails sent to will be automatically delivered to account, which is already set up.

Steps to add a new domain for domain aliasing

  1. Login to as the Super Administrator
  2. Ensure that you have at least one domain, already added and setup in Zoho Mail.
  3. Click Control Panel >> Domains >> Add Domain
  4. Add the new domain, which you want to add as the alias. 
  5. Ensure that you have already registered the new domain, and have sufficient privileges to access the DNS records of the domain.
  6. Verify the domain using CNAME/ HTML verification methods.
  7. Set up email delivery for the alias domain, by changing MX records of the domain.

Steps to enable Domain Aliasing for the added domain:

To add a domain as an alias domain, the email hosting status should be disabled for the domain. Only the email hosting disabled domains will be displayed in the drop down to configure domain aliases. 

  1. Go to Control Panel >> Domains
  2. Disable Email Hosting for the new alias domain (, by clicking the mail icon in the domains page.
  3. After disabling, select the Domain Alias tab. 
  4. Select the Primary domain (existing domain -, from the first drop down
  5. Select the alias domain (new alias domain -, from the second drop down.
  6. Click Add to create a new domain aliasing.
  7. Once added, it will be listed in the Domain alias listing. 

Points to note about Domain Aliasing:

  1. The new alias domain ( should be verified in Zoho, but Email Hosting should be in disabled state. Refer to the image under Point 2.
  2. The existing domain (destination domain - should be enabled for Email Hosting and have domain-based accounts in Zoho.
  3. Email delivery of the new domain should be configured by the admin to ensure email delivery to Zoho Servers.
  4. The email delivery will be automatically mapped by Zoho Mail as shown in the table below. Say, is the alias domain and the is the existing domain. Then,
    To AddressDelivered to
    This mapping is done automatically by our server and does not require any configuration from the Admins' side.
  • The account will not exist in Zoho. Only the account should be configured in Zoho.
  • It is recommended to configure a catch-all for the destination (existing) domain, ( to avoid any bounce backs that may occur due to account mismatches.

Subdomain Stripping:

Subdomain stripping is the process of removing the subdomains from the main domain and delivering the emails to the main domain directly. Suppose, you have configured your subdomain to deliver emails to Zoho servers, any email delivered to the address will be delivered to automatically if subdomain stripping is enabled for the domain 


Suppose the primary domain is and the admin wants to configure for your sales related email accounts, for your support related email accounts, etc. You need not specifically create aliases based on these subdomains, but simply enable subdomain stripping for In that case, the emails to or will automatically be delivered to the corresponding accounts.

To AddressDelivered to

Any email delivered to will be automatically delivered to, after stripping the subdomain. 

Steps to configure Subdomain Stripping:

  1. Login to as Super Admin
  2. Click Control Panel >> Domains 
  3. Make sure that the primary domain is added and verified
  4. Click Subdomain Stripping
  5. The list of domains configured in your organization will be listed. 
  6. Click ON across the domain to enable subdomain stripping for the domain.
  7. Ensure that any subdomain you use is configured to deliver email in Zoho.

Applications of Subdomain Stripping:

You can ideally use the Subdomain stripping option, for trial using Zoho Mail. You need not change the MX records of your actual domain, but just need to create and update the MX records for a subdomain, say By this you can complete all the other set up tasks like adding/ verifying the domain, creating user accounts etc, without pointing the MX records. You can enable email forwarding for some selective accounts, from to, until you decide to change the MX records of the actual domain. 

  1. You can use your default domain in Zoho, during Email Hosting set up. 
  2. Create the users, in Zoho Mail. 
  3. Enable subdomain stripping in Zoho Mail. 
  4. In your currently active email account, configure email forwarding at user level from email account to, for the trial users.

Alternatively, you can also create specialized subdomains like, etc for functional requirements and publish the email addresses based on those subdomains in your websites etc. Once the email delivery for the special domains has been configured, the emails delivered to Zoho will be routed to the corresponding accounts in This will help you to easily filter out emails from different sources to the same account. 

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