It’s been nearly two and a half years since the launch of the current user interface in Zoho Mail, and over 95% of our users are on this version and loving it! We’d like to thank you for all the positive reviews and the constructive feedback on the new and advanced features that were added in that release. It motivated us to create an even better version for you—Zoho Mail 2018.

Curious what to expect from Zoho Mail 2018? We’re here to give you a sneak peek of all the changes we’ve made to the UI.

New additions in Zoho Mail 2018

Tabs on Top

The tabs that were on the side have now been moved to the top of your Mailbox.

Addressing frequent feedback from our old UI users, we’ve implemented Tabs on Top in this version. They’re now visually more akin to the tabs used in other major web browsers.

Fresh look

Your mailbox has been revamped to give it a fresh new look.

We decided to help the icons in the App bar, and the Quick Actions buttons, stand out more by redesigning them and making them more colorful.

 

Super Compact view

One more way of looking at your mail listing. 

For those who like the Compact view because it lets you view more emails at once, we’ve taken it a step further with the Super Compact view. Designed to address our users who like to view large numbers of emails at once, it’ll definitely save you some scrolling time.

Advanced Search

The ‘Advanced Search’ functionality is packed into the top right corner of your mailbox.

More than meets the eye, Advanced Search helps you track down elusive content hiding in your inbox, even with the tiniest detail you can remember.

Attachment viewer, Settings, and What’s New:

Attachment viewer, Settings, and What’s new icons are now on the right side of your mailbox

With the tabs and search bar replacing the top bar, the other icons on it are shifted to the right side of your mailbox for better visibility.

Enhanced Settings

Settings just got user-friendly with the Card view.

Settings have been enhanced with a Card view for better visibility and accessibility. Customizing your mailbox with these options is a much simpler process now, with the settings categorized and split up into cards.

You can access Zoho Mail 2018 in your mailbox by clicking  >> ‘Try Zoho Mail 2018’.

As always, your feedback and support are highly appreciated! 🙂 

What to expect if you’re using the Old UI

Before we delve into this, for those of you who aren’t aware of how the Old UI looks:

 

*If you’re not using this version, please skip to the end of the blog.

If you’re using this UI, you’re missing out on many features and functionalities that Zoho Mail has to offer. In addition to being easier to access and navigate, the latest UI is designed with speed in mind.

A visual peek at cool stuff you might be missing out on:

Due to upgrades in browser standards, these advanced features can only be supported in the newer versions of Zoho Mail.

Still hesitating to make the switch? Zoho Mail 2018 now sports Tabs on Top (a popular request). You’ll feel right at home with tabs at the top of your mailbox, just like in the old UI, but with much better functionalities.

To access Zoho Mail 2018, click ‘Try New version’, which will take you to the Previous version of the UI and click on   >> ‘Try Zoho Mail 2018’.

With our goal set on building advanced features to benefit our business email users and bringing a modern approach to emailing, we’ve decided to cease supporting the old UI, in order to fully concentrate on upgrading our existing one. It will be replaced with Zoho Mail 2018 after the beta phase of two weeks, starting today. All users will be automatically moved to Zoho Mail 2018 on May 18, 2018.

We always strive to keep you updated on the latest features through our Blog and What’s New page, and we’d like to thank you all for being with Zoho Mail on this long and incredible journey. You’ve been with us as we grew into this remarkable product, and your support means the world to us. All these updates are intended to make your email experience a great one. So give it a try and let us know how you feel in the comments below. Your feedback and encouragement will always make our day! 🙂

 


Get the complete Zoho advantage: you can now use Zoho Mail along with the broad suite of products that Zoho offers by signing up for Zoho Workplace or Zoho One.

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  1. Alejandro

    Hi Zoho,
    I am still waiting if Zoho can do something with the new UI, you made some small change like vintage theme,

    You Know, When I have a large email reading in middle of it, I can not replay or forward, I need to go down or up, but I have “chat”, “previous”, “popout”…. it sounds crazy but it is true !!, no replay or forward but I have chat etc.. things that we do not use, I miss old UI., very useful

    Also, I can not understand, why now we have small “buttons” and “flat” to replay, replay all, forward.. but we have HUGE.. yes HUGE Globe.. yes it is so funny..HUGE GLOBE for nothing, HUGE Calendar, Taks, Notes, Contacts, Bookmarks buttons.. this big buttons we do not use every day so it can be like option in a menu, like you have it on the left Top (no useful, lose space, marketing..), similar icon that google use in his page web, Could be so nice if we have this big buttons for replay, forward, edit as new.., it could be AMAZING!! and EASY., instead of to lose time or to be worry if I choose a wrong small button to replay etc..

    If Zoho make some updates it is to help us with a comfortable email interface, but the true it is not useful because I put a lot of attention if I make a mistake on this UI, small and flat buttons tiring mi eyes and my mind,

    I think most all regrets about this UI are owner of his business, or owner of Pymes, could you think Zoho if you have 3 companies all setup on Zoho, the owner of his company need to be very focus in his companies, in his job, now he needs to be focus in this UI, loosing time, feeling annoying with it,

    Maybe, who is developing this UI are very great doing his job, but they don’t have any experience how to be a owner of a company, if many user are owners or working by themselves, need a very simple interface like we had few weeks ago, as for this reason I choose Zoho 5 years ago when Yahoo did the same,

    To list emails from this sender…, before only was in Inbox, now it is all folders., could you imagine how many emails can find, then needing to choose what email I really need to read,..

    Contacts.., Can someone of Zoho can give a class or teach me how to find a contact, I tried by name, by last name, by email.., no works.., I win a anger and a deception, losing time for something so simple to do, whatever email supplier give it so easy, now it is difficult and not work, and I found it by myself looking one by one…., The old UI was so simple

    Technology is to make simple and easy our job, developer of this UI didn’t think on owners Pymes, small companies, just Zoho made something beautiful with a lot of functions, no useful, it is difficult to see what email was replayed .. etc, lot of user gave you a lot of complains, really I hate to work now.., I bought a Drone and VR glasses to use my time because this UI., Thanks Zoho for give me free time..,I wait to find an employee and to see if he can manage a company from a tablet or a phone, with this beautiful UI..

    if Zoho have a great team, very hardworking programmers , why not to make something simple like an option, and let us to choose what UI is perfect for us.

    While I wait news of you Zoho… I read something on the Internet

    “SOFTWARE MADE TO MAKE EMAIL EASIER”
    – Thunderbird –

    I am going to setup by Imap..

    Zoho… I can not hurt my eyes..

  2. Ken

    Desktop app still not working for Linux. Was hanging up, I did update and was OK for a few days.
    Today I get “Dowloading static update”, then “installing static update”. It;s been stuck there for the last couple of hours.

    • Tina Raffal

      Hey Ken,

      If the “installing static update” message is still displayed in your Desktop Lite client, please uninstall the deb package and use this appimage version.
      For further queries or issues please contact support@zohomail.com for us to help you out.

  3. xchak

    Thank you for listening to our comments.

    🙂

  4. xchak

    It’s difficult to even read my emails now?

    earth to zoho-mail come in!

  5. Jason Smith

    I hate this new system. I have an urgent email to send to government officials with a deadline of today and I need to forward and edit text from another email, I have spent one hour trying to work out how to do it!!!! And still cannot work it out! THE OLD SYSTEM WAS MUCH EASIER TO USE!!

  6. Dom M

    Loved the old view and style of Zoho mail, cannot abide the new style, so will probably be looking again to switch to another email system, ‘cos this just is uncomfortable to look at too much BOLD and white and space.
    Shame because I did love Zoho

  7. xchak

    still very 🙁

  8. David

    Don’t be fooled by the 95% positive reviews. 95% of the user feedback on the Zoho page regarding the new interface is negative. I tried to make this comment earlier and it apparently got censored.

    • xchak

      The thing that I can never understand when something is working well,
      they change it so it hardly works at all? Boggles my mind. tbh

      • Jody Thornton

        Like I’ve said – ALL WEB COMPANIES are doing this. No company wants to manage two codebases for a site, when one will do. And every initiative these days is Mobile First – that’s where the larger user base is. Desktop use is shrinking, and is no longer the target.

        However, they’ve had to back track and offer an older theme, because the backlash was more than expected. I would think the “Old Theme” is a modification of the new UI. No 3D buttons or anything like the old theme had. As of the last few days, I’m becoming ore accustomed to the new UI. It’s how most mail web sites work nowadays, and if you’re used to a tablet, you should feel at home.

        • Cynthia

          Never used a tablet, and don’t plan to in the immediate future, so am not happy with the new format if that’s entirely why it was changed. And I doubt that ALL web companies are doing this, as I’m sure they’re probably getting their own complaints from people who don’t approve of THEIR unnecessary changes. If it doesn’t benefit their customers, it doesn’t benefit their customers, and they go elsewhere. I’m not able to do so currently because of my schedule, but I will leave if something is not done soon. People don’t have to put up with what’s dished out just because it’s new and something someone thinks is better. I’m glad Zoho is allowing some dialogue on the subject, especially when people ARE so unhappy.

    • Jody Thornton

      I’ve also have four or five comments removed or censored. Glad to see it’s not only happening to me. But it DOES make me question Zoho as an organization, and makes me question their ethics

  9. David

    If you read the comments on the Zoho site from Zoho users you will find that 95% would prefer to use the old version because of the simplicity of the interface. I made the decision to use Zoho because of its simplicity but now have no choice because they shut the more friendly interface down. Actually, I do have a choice, don’t I?

    Reminds me of New Coke.. but at least Coke didn’t do away with Classic Coke.

  10. Bobc4383

    “For those who like the Compact view because it lets you view more emails at once, we’ve taken it a step further with the Super Compact view.”
    It seems it is possible to switch between the two, but if so, where?

    • Tina Raffal

      Hey Bob,

      On the top right corner of your mailbox (on the menu bar) is the ‘Change view’ button. Click on that and select the view you prefer: Classic, Compact, or Super compact. Please let us know if you need further assistance, we are happy to help you.

  11. Manisle9

    A follow up to my previous comments, I found the option to change the format, that fixed half my complaint, However not having the option to automatically forward emails, that was available in the previous version, would force me to have to move to another service. Have I just not been looking in the right place or has that option been removed in this new version?.

  12. Manisle9

    What a waste of space, remove the white space and put the sender in a separate column, and I could put up with your new interface. Other wise I am going to have to look for another email server. Oh! and I can’t find the option to forward my emails?? If that is not available then I will be forced to move to another service.

  13. xchak

    The older version had a nice, simple/user friendly application/interface.
    Bring it back, bring it back pleeeeeeze 🙂

  14. Xchak

    version 1/older version was so simple to use and it was AWESOME in every way!
    I only wish they would give us the option to still use it.

    This makes me very sad 🙁

  15. J.Vishweshwara Chary

    Where is the print?

    • Tina Raffal

      Hey J.Vishweshwara,

      Please click on ‘more actions’ menu inside the email (right next to the ‘forward’ icon) and select ‘Print’ from the drop-down box. You can also use the keyboard shortcut ‘Command+p’ or ‘Ctrl+p’.

      • J.Vishweshwara Chary

        Ctrl-p does not work.

        • Tina Raffal

          Hey J.Vishweshwara,

          Can you please tell us which system you use? Mac/Windows/Linux? If it is Mac, it’s ‘Command+p’ and for Windows and Linux, it’s ‘Ctrl+p’

          • jay

            Just to jump in, my ctrl-p does not work either. I use FF60 on Ubuntu 16.04.

          • Tina Raffal

            Hey Jay,

            Please write to us at support@zohomail.com for us to troubleshoot and fix this issue for you.

    • xchak

      the print… sometimes I can’t even read the emails 🙁

  16. Daniel

    I have redirected another email address to zoho. With the new version, I need to click twice to have access to that mailbox and same to switchback. It is a lot of trouble since I use both mailboxes a lot. Before there was an icon in the left menu. Now, the switch proceeds through a click in the second menu from the left, at the bottom.
    Thank you for informing me if there is a way to make that swith faster, as it was before.

  17. Cynthia

    Don’t like the new version.

    How do I get rid of the folders on the left side of the screen (the calendar, tasks, notes, etc), I don’t use any of them.

    How do I adjust the width of the folders menu to make it narrower so I can have a larger area for my list of emails.

    Too much white on the opened email. Why is there a large empty, blank gap from the top of the page down to the text? Condensing the page looks even worse.

    How do I break up the amount of emails on a page? I used to have it at 50, and now it runs into infinity on one page.

    • Jody Thornton

      I’ll be OK with the new version once the messages can be viewed underneath (as in horizontal preview. But it’s working good on my systems. I do have an older notebook running Puppy Linux, and the new UI is as slow as snot on that machine. But it works.

    • Jody Thornton

      Actually I have an older system using a Dual Xeon CPU (which was speedy on the old UI). It’s quite slow on the new UI. So it’s only lighter on modern hardware.

  18. Mrs. Ward

    Hi, Tina! I’m a little old lady who hates change because it’s hard enough to remember how to do things I’ve been doing for years! I’ve been using the oldest version because it was the simplest, and it looks like you have tried to make version 3 close to version 1 for those of us who didn’t like version 2. You kids did a good job. I don’t care for the shininess of v3, but I’ll get used to it. The only things I’ve ever wished for while using v1 zoho is sort-by-sender or sort-by-subject (especially while searching the trash for something that I discarded a month ago that I now realize I need) and the ability to immediately see the next email (after deleting the one I’m reading) when I have a very full inbox. Does v3 have those features? If so, how do I turn them on? I appreciate you guys indulging my desire to use v1 for a couple years longer while you worked on a way to combine v1 and v2 into v3. Thank you.

    • Tina Raffal

      Hello Mrs. Ward,

      Thank you for your kind words. We are glad you like Zoho Mail 2018! With many of our users requesting this feature, Sort by sender option is on our roadmap and will be available in our future updates. All emails in the trash folder will automatically be deleted in 30 days, so please be careful while deleting the emails which you might need later. You can try the archive option instead and retrieve them later by choosing Filter icon (on the menu bar of a folder) >> Archived, to view the archived emails of the particular folder. Regarding the ability to see the next email after deleting the previous one, we already have that in Zoho Mail 2018 🙂 In case of further assistance please write to us at support@zohomail.com for us to help you out.

  19. Lazy Knight

    It’s really good to see you guys working on this.
    This is the third style I know for zoho mail, it’s feeling like we’re growing together.

    Thank you for your great work!

  20. frank

    When you send email these with zoho, it will deliver to the Spam Folder of the recipient.Why ?

    • Ramsey

      The same happens with Microsoft and outlook.com lol.

  21. Elizabeth Guest

    I have difficulty reading white on black. Is it possible to change the colours?
    Otherwise please can I keep the old version, which I can read?

    • Tonya J Reynolds

      Me too. I want to change the colors on the new version. I loved the personalization options on the previous two email designs and miss it here.

  22. shivam

    Where is the option of reading pane view? It more efficient for me to use reading pane preview rather than a new tab. Also please provide the option of setting image background with blurring and vignette effect as has been provided in new Gmail version. It’s very intuitive and refreshing feeling. Another wishlist for me is improvements in the calendar and task app inside Zoho mail. They are the drag to the new Zoho mail UI and lack behind their competitor’s offerings.

    • Tina Raffal

      Hey Shivam,

      As of the moment, we only support the vertical preview to the right-side of the mailbox. However, we’ll pass on your requests of both preview pane and themes to our product development team and will keep you posted on the updates. In the meantime, we recommend you try the Reader view feature in Zoho Mail to read your emails. Regarding your wishlist of improvements in Calendar and Task apps in Zoho Mail, please write to us with a detailed description of what improvements you want in them to support@zohomail.com for us to understand you better.

  23. Sally Mason

    Very sorry to receive the notification that I am about to be forced to use your new interface. I have tried it out a number of times over the years and found it terrible every time. I was a passionate advocate for Zoho and used to recommend it whenever possible. This stopped when I realised new users didn’t have the option of the old UI. Myself now having to use it is a game changer for me. So so disappointed. Sorry Zoho but time for me to move along.

    • Tina Raffal

      Hey Sally,

      You are probably talking about our previous version. We have implemented many features of the old UI in Zoho Mail 2018 to make your transition a smooth one. Please do try it out and let us know whatever you feel is missing for us to help you out further.

      • Sally Mason

        I’m talking about this version (which I tried today before writing above comment hoping you’d made some radical change since the last time I tried your “latest” version). This is what I hoped every time I tried your latest version over the years.

        It is ugly, clunky and overcrowded. It lacks simplicity, style and usability.

        • William Stein

          Tina,
          The only suggestion is to keep the old version the way it always was. Listen to your customers! Most comments disapprove the new interface.
          Please, at least give us the option to choose.
          The old version is extremely functional and practical. It satisfies us all!
          It does not need changes or improvements.
          Or, please, listen to us and leave the option to choose!
          Without the option unfortunately we will have to migrate to another server.
          We do not want to be forced to do this.

          • Jody Thornton

            I don’t know if that’s true. I think MOST people would actually embrace the new version, and have been using it for awhile, on a mobile phone or tablet. What you’re seeing here are all the desktop users crying foul. Most of us are older and don’t embrace change as well. But we’re actually the vocal minority.

            There may be dozens of users posting here, but there are many hundreds more who probably like the new interface.

  24. David C

    It seems that one of the enhancements in the new format is removal of the automatic email-forwarding capability that was previously available to the free accounts. What a wonderful new feature that makes it much more difficult and time consuming to back up your incoming emails to another account in order to protect against site down occurrences or data loss or corruption on the server.

    Don’t take all these changes too hard folks. As the divide between the haves and have-nots widens, we can all look forward to the elimination of free accounts altogether in the not-so-distant future.

  25. claudia

    I do not like the new version and will look for other options. LOVED the old version…it was simple, I could adjust the inbox between email address and subject. Not sure If I will stay with zoho

  26. Danish Parbtani

    Can you guys please fix the new look’s search function? I loved how there was a a big search bar right above. The corner is really annoying and not very user friendly.

  27. William Stein

    Why take the old version? I used the old version 5 years ago and it’s great! It’s easy, clean and practical! I did not like the new version. It’s very polluted, dirty. It looks messy and is not practical visually. PLEASE MAINTAIN THE OLD VERSION AVAILABLE! SAVE THE OLD VERSION!

  28. G Mazas

    Guess there’s nothing I can do about this. However, if I find the new email service loaded with features I don’t need or want, if I find it too complicated to use, I’ll just close my Zoho Account and go with another free email service.

  29. Annette Landrum

    I pressed the “Try zoho mail” and my computer is still locked up. I can’t do anything? I see you want my email below… well I can’t access it if you answer me!

    • Tina Raffal

      Hey Annette,

      Sorry about that! Our technical team is checking the root cause of the error. We will update on this soon!

    • Tina Raffal

      Hey Annette,

      Upon checking we don’t have any other means for our support team to contact you on solving this issue. So if you have an alternate email account please write to support@zohomail.com and our technical person will help you out right away!

  30. Gerardo

    You new UI version is very nice, people always want the OLD one, but its a short time, then they get used to it as it happens with facebook changes, congrats guys !

    • Tina Raffal

      Hey Gerardo,

      Thank you for your kind words! We are delighted that you like the new changes in Zoho Mail 2018 🙂

      • Cynthia

        You accept “kind” words, but not words of concern. We would like a choice to remain with the older version until the bugs are out of the new version, or until we decide the new version does not fit our needs and go elsewhere.

  31. Ree

    This is terrible. We use this for our business and Zoho was so easy to navigate that is why we chose it. Guess it’s time for a change since this is the most complicated, unnecessary, unwanted and wasteful change you could have ever done! Goodbye Zoho! I will use my new email for reference as I will not be logging in to Zoho again. Back to the basics AOL

    • Cynthia

      Agreed! So sad when things get messed with and our input is not considered.

  32. Paul Blackman

    So unimpressed with the new version which is horrible on my mobile phone. There was absolutely nothing wrong with the previous version. Please give me the option to choose.

    • Tina Raffal

      Hey Paul,

      We are a little unclear on what you mean. Are you referring to our mobile app? If yes, we haven’t changed anything in it. Zoho mail 2018 version is available only in Webmail and Desktop Lite client. In case of further queries please write to us at support@zohomail.com for us to help you out further 🙂

      • Paul Blackman

        Good afternoon Ms Raffal ( I’m really not into the whole millenial thing so please forgive the lack of Hey ) What I mean, to make it clear is that I woke up this morning and am informed, I stress informed ie. not given a choice, that a service that I have used and paid for for probably 4 years will be changed pretty much overnight and that I don’t have a choice in the matter. It’s not good business and frankly it’s not good manners. I also refuse to the use the word App. All I know is that when I checked my email on my mobile phone this morning, everything has changed and as of tomorrow I don’t have a choice. No need to respond, I suspect your client base will make their feelings very clear come renewal. BTW – to you until we have met I am Mr Blackman

        • Jody Thornton

          Easy there Paul (oops I mean Mr , well anyway). While I agree about the mail problem, no one call people by titles on the web. I’m a 48 year old man, but with a name like Jody, I could be a Ms, Miss or a Mr. You have a modernize a wee bit. It’s a casual environment. Inisisting on the “respect your elders” thing doesn’t win friends. It just alienates you from others.

          However, you are right, there is no opportunity to change it. Tina will vehemently deny this has to do with making mobile-centric sites work on the desktop, tablet and phone. But this is why all companies are making this type of change. 3D buttons, and desktop friendly buttons don’t translate well to a phone, and it just means more work to maintain two versions when one will do.

        • Jody Thornton

          Just one other thing @Paul (that’s how you refer to a poster properly), the word “app” is legit in the way that she used it. So you can refuse all you want. But what else would you call a phone app? Perhaps an “applet” but that term has fallen out of favour.

        • Tina Raffal

          Hello Mr Blackman,

          We would like to apologize for having unknowingly offended you by addressing you by your first name. This was not an overnight change as the new version of the UI had been announced earlier (2 years back) and this current version is just a revamp of the new version. This too had been announced by us about a fortnight ago! All the changes we have made has been in the interest of our users and to update our application to suit the latest versions of popular browsers.

          If you prefer using your phone for checking email we recommend you download our mobile applications available for Apple and Android devices. In case you have any specific feedback on why the new interface doesn’t work for you, please let us know to assist in the transition.

          • N. Gaertner

            I’m here since 2012, and two days ago was the first time I heard of a new version.

  33. uwe werner

    can’t modify the width of the columns ( as in the old version).
    please make the columns adjustable.

    • Tina Raffal

      Hey Uwe,

      Our Product Development team is currently working on to improve the width of the preview pane in Zoho Mail 2018 and also making it adjustable as per the request of many users and we are happy to let you know that it’ll be available in our next update 🙂

  34. Beingchinmay

    NICE Design For Zohomail

    • Tina Raffal

      Hey Beingchinmay,

      Thank you for your kind words. We are glad you like Zoho Mail 2018 🙂

  35. P

    Haven’t switched yet…and after reading many of the comments..I wish I didn’t have to. Any way to keep the current version? Seems I have no choice…but would like one.

    • Tina Raffal

      Hey P,

      Please do give Zoho Mail 2018 a try and give us your feedback or suggestions. We are happy to assist you in making your transition as smooth as possible.

  36. N. Gaertner

    You don’t know how much I have to pull myself together to hold back all the insults I want to throw at you. I chose Zoho in 2012 after hours of research precisely because it was NOT like this.

  37. Johnson

    Why can’t you just leave things alone? I’m fine with the old version and I’d like to stay with it. The old version is better. Huge thumbs down!

    • xchak

      older version was/is + will always the BEST!

      just sayin 🙂

  38. Vicky

    I hope we can still use the old Version. I hate the new Version and believe me I have tried to like it, but it just not user friendly. Why mess up with a great product? Why not listen to you clients and not go ahead with the New Version that sucks?

  39. A

    Hi Tina,
    I was wondering. I can’t figure out how to get the reading pane to stack vertically. It only allows me to see the reading pane to the right. How can I switch that?

  40. Amy Pomrink

    I do not want the tabs at the top. Can we revert back to the old version?
    How can I stop the upgrade? This does NOT work with my business processes.
    Please let me know how I maintain the current version.

  41. B

    I liked the x on the right of inbox to quickly delete incoming rubbish – now it means two clicks.

    I agree with most of the recent comments.

    Never liked Yahoo, went from Gmail to Zoho when Gmail messed up their interface.

    WHY does Zoho have to change from the old perfect interface?

    KISS keep it simple …

    • Tina Raffal

      Hey B,

      You can still delete an email from your inbox in a single click by using the ‘trash’ icon available on the right side of the inbox when you hover over an email. We hope this helps, and if you need further assistance, we are happy to assist you in making a smooth transition to Zoho Mail 2018 🙂

  42. Madhu Shetty

    I HATE the new version. The font is way too small and there’s too much white space around making it very hard to read.

    The action – reply, forward, attach ets – icons at the side are another inconvenience. The old position just above the message was perfect….now the – too tiny icons – need me to take my eyes off the message and search them out!

    I loved the old version and have always endorsed Zoho’s functionality. This is so (poor) style over function.

    Please provide an option to retain the old version.

    • Jay

      Agree completely. Hopefully Zoho is listening.

      • Tina Raffal

        Hey Jay,

        We are listening to our users and take their feedback/suggestions very seriously. Our product development team have fixed the white background in the logo issue and are also working on making the preview pane wider and adjustable along with other fixes. We assure you that we are trying to provide the features our users want by prioritizing them.

        • Cynthia

          Maybe straighten more things out before taking the old version away forever?

  43. Susannah

    But it’s exactly the ‘many features and functionalities’ that keep me from voluntarily switching to the new version. I don’t need any of that stuff, I have no interest in emoticons or conversations or tasks and notes or any of that. And I really, really don’t want to lose everything I use every day. I tried the new version when it first came out and I hated it. Just keep it simple and stop giving me ‘features’ that you have decided I must want. I don’t.

  44. Kishor Kumar

    I am not able to open my mail account in my dusktop

    • Tina Raffal

      Hey Kishor,

      Please try quitting and relaunching the Zoho Mail Desktop Lite client. If the problem still persists write to us at support@zohomail.com

  45. Karim

    I’m still using the oldest version, and the reason why is that it’s not possible to have the preview pane under the mail list. With the new version I didn’t manage to have the preview another way than at the right of the screen.
    The problem is that with all the horizontal panes, we are really wasting space horizontally and with the preview open, we don’t have a lot of space to be able to see the mail list and the preview at the same time…

    • Tina Raffal

      Hey Karim,

      As many of our Old UI users have requested this type of Preview in Zoho Mail 2018, we have already sent it to our Product Development team for consideration. We’ll keep you posted on the updates.

      • Karim

        Thank you for your reply !

  46. Jill Cohn

    Can we subscribe and KEEP the older version of Zoho Mail and not have to change? Please? I’d pay $50 bucks a month to simply NOT EVER HAVE TO LEARN A NEW EMAIL PROGRAM AGAIN.. there’s no reason on Gods’ green earth that we should have to take our time and energy to learn a whole new email program especially when we were delighted with it the way it was… Please have your designers figure out a way to save the world or something else that’s constructive rather than over-engineering an email platform that is already perfect!!!!! I just went through this crap with a Window’s and Quicken update and BOTH are over engineerd and MISERABLE to work with , and now.. simple straight forward Zoho is going to complicate my life with a stupid email update?????? WHY WHY WHY!!! even at the beginning of your blog (above) you start off by saying how much we all loved your email so why the hell are you changing it???? not one person here wants or needs a change. just charge us for the bloody service and keep it the same.. and send your designers to play golf or solve other problems on the globe rather than create more problems for your customers by creating and updating an email service that’s ALREADY PERFECT! Please DONT CHANGE THE EMAIL.. I beg you! Please DONT Change it! please just offer us a chance to keep the old email and charge us a monthly fee, and you’ll see that every single one of us will KEEP the existing EMAIL THE WAY IT IS!

    • Jody Thornton

      Hi Jill:

      The problem is though if they were they keep the old UI, then Zoho would have two code bases to manage. The whole idea of doing this UI makeover is to manage one codebase that is geared primarily for mobile phones.

      IT and web companies are enforcing a mobile-first strategy. The smartphone and tablet OS (like Android and Google) are sadly (but understandably) top priority. And by making these websites cater to this environment, they can just make the same site resize for the desktop. It doesn’t have to work great on the desktop. It just has pass muster.

      Desktop UIs on Windows especially, are heading for the cemetery. Check out Microsoft’s cloud initiatives. You’ll see Windows is taking a back-seat. Every company is following suit, and it’s only going to put the desktop further back towards irrelevance.

      Remember, I am also an avid desktop user. I’m just seeing reality for what it is.

      • N. Gaertner

        Geared towards mobile phones? I have no mobile phone. I’m here to read and write e-mails, not to make phone calls …

        • Jody Thornton

          @N Gaetner:

          I hear you completely. Funny thing is, most smartphone users are using their phones to make call either. Smartphones are MOST people’s primary Internet device, so that becomes the crowd developers will follow.

      • jay

        What, is Zoho trying to be like Microsoft? Many of us use Zoho to get away from Microsoft, Google, and Yahoo. Please do not make the mistake the other three did. Please listen to your customer base. There has been a lot of good constructive criticism that seems to be ignored by Zoho developers.

  47. JILL COHN

    WHY ARE YOU CHANGING THE EMAIL??? I HATE THIS NEW VERSION.. IT LOOKS JUST LIKE LAME ASS GMAIL AND YAHOO.. THE REASON WHY I USE ZOHO IN THE FIRST PLACE IS BECAUSE YOUR EMAIL IS STRAIGHT FORWARD AND SIMPLE TO USE. I CAN HAVE MULTIPLE WINDOWS AND TEMPLATES AND EMAILS OUT. NOW, IT’S JUST THE SAME UNUSEABLE CONVERSATIONS INSTEAD OF INDIVIDUAL EMAILS.. I HATE THIS SO MUCH! PLEASE LEAVE A WAY FOR US TO CONTINUE USING THE OLDER VERSION!!! PLEASE!!!!! I’LL PAY FOR THE SERVICE.. ANYTHING TO NOT HAVE TO SWITCH.

    • Tina Raffal

      Hey Jill,

      You can still open and use multiple tabs, emails, and templates. Regarding your issue with Conversations in emails, you can go to Settings >> Conversations and turn it off and the emails will once again appear as individual emails. If you need further clarifications on this we will be happy to assist you.

  48. Simon Lewis

    I wont be forced to use it – our group will migrate off Zoho now thanks for that – none of us like it

    • Madhu Shetty

      I am tempted to migrate as well. It’s awful.

    • Cynthia

      Seriously contemplating looking elsewhere as well, Simon. Not happy with the unfriendly interface.

  49. Edith Eaton

    We are using Zoho for business email. Can you please advise if our storage folders with records we want to keep, will be retained in the new version?

    Many thanks.

    Edith

    • Tina Raffal

      Hey Edith,

      We are little unclear on what you mean by “storage folders with records”. Can you please elaborate on that?

  50. D. DunnWatt

    The format is difficult to read. From an art standpoint, the new format is downright ugly — gray/black, really? Couldn’t you at least try teal, or some other actual color — or, here’s a thought, easy-to-read white? The new format requires greater effort to manage. Conclusion: there are no real improvements, just a change to appear social media-hip. Is Zoho trying to attract junior high students by wasting screen space on the left side with a bunch of social-media icons? I thought Zoho originated as a Business application. The new format is not business-like — it’s quite juvenile. The point of email is to receive, send and organize information. The new format hinders each of these functions. Change for the sake of change is not worth a company’s effort to configure, or a user’s effort to re-adapt. Forcing change, instead of providing it as a choice, is in discord with free will, goodwill, and liberty. I prefer to support those supporting free will, goodwill and liberty. What mean-spirited space alien is running Zoho these days? Apparently one that feeds on human frustration, and a clone to those bred at Google, Microsoft, and the federal government. Yum. Where’s my straw? Suck, suck.

  51. Louis

    Pls make sure it’s compatible to many IEs versions

    • Tina Raffal

      Hey Louis,

      We support Internet Explorer Version 9 and above. Please ensure you use Zoho Mail 2018 in the latest version of IE.

  52. Jason Cooper

    The new UI does not allow moving a large group of contacts from “To” to “BCC” Using “To” will send any reply to all of the contacts. With the old UI I could simply highlight all the contacts, right-click on delete, and paste them into BCC. The new UI requires one to move each contact to BCC by dragging them one-by-one. This is extremely time consuming and I can’t believe that you could not have allowed the entire group to be easily moved to BCC as was possible in the old UI.

  53. Drew Pefferle

    Hello, I have played with the new interface and it is pleasing to the eye but is missing some of the functionality of the old interface. Is there an area where we can let you guys know on things like this?

    • Tina Raffal

      Hey Drew,

      We are happy to hear your thoughts on Zoho Mail 2018 and the features in old UI which you feel are missing in it. Please write a detailed email on the same to us at support@zohomail.com for us to know your how to help you out.

  54. Alex

    Hi Tina,

    How/is it possible to make wider tabs?
    And make inactive Tab with visible(“gray”?) background and “x” – as I accidentally click “x” when fast switching between Tabs and close tab, as it I don’t see it before mouse over it(I do it fast).

    And can you make adjustable width for list of emails, preview, folders list – as it was in Old UI? As sometimes I need wider list and sometimes wider preview.

    • Tina Raffal

      Hey Alex,

      Thank you for your suggestion on adding a background color to the close button, we’ll definitely pass it on to our development team and keep you posted on the updates.

      We are also working on providing the mail preview with adjustable width, and we’ll keep you posted about it in the upcoming updates.

  55. ALexander

    not finding the lightening bolt icon to try the new version

    • Tina Raffal

      Hey Alexander,

      Please try refreshing your browser page. In case you are still unable to see the flash icon please contact us at support@zohomail.com for us to help you out.

      • Alexander

        I refreshed but still don’t see the flash icon. Where on the page is it supposed to be?

        • Tina Raffal

          Hey Alexander,

          Please write us at support@zohomail.com for us to troubleshoot this problem for you.

  56. Jarek

    Clear, transparent, simply best. Im still using Gmail as default mailbox but im smoothly switching to your mail. The features it offers is simply astonishing. Thank you for your hard work!

    • Tina Raffal

      Hey Jarek,

      Thank you for your kind words. We are delighted you like using the features in Zoho Mail 2018! 🙂

  57. Anil Sahu

    congratulation zoho team new updated version very nice

    • Tina Raffal

      Hey Anil,

      Thank you for your kind words. Keep using Zoho Mail 🙂

  58. vilas vilcomp

    i have no see the inbox mail

  59. Styamaza

    Super compact view is nice to me. I’ve been looking for how I can make sorting by sender name..

    • Tina Raffal

      Hey Styamaza,

      We are glad you like using Super Compact View in Zoho Mail 2018! Unfortunately, we do not support sorting by sender yet. We have passed on this request to our development team and will keep you posted on the updates 🙂

  60. Ken

    I tried to go to new version in my desktop app. Now it just sits there loading app and nothing else. I’m running Linux Mint 18

    • Tina Raffal

      Hey Ken,

      Please ensure you are in the latest version of the Desktop Lite client (version 1.0.2). You can download it from here. If the problem persists please write to us at support@zohomail.com for us to troubleshoot and fix it for you.

  61. serkan

    I love your businesses. I use your free mail system for my company. Also I use zoho docs with my partners too. Thank you for updates and free stuff. I want to buy professional types when i got my business grove. I have a question. Can I use 3 different mails at one time on windows 10 desktop like mobile phones(android). I could not do that on desktop. Thanks.

    • Tina Raffal

      Hey Serkan,

      Thank you for your kind words, we are glad that you like using Zoho Mail and Zoho Docs for your business. Unfortunately, we do not support multiple accounts in our Zoho Mail Desktop Lite client. You may have to wait for our full-fledged desktop client which will be available in a few months 🙂

    • Mrs Ward

      I have 2 different mails open on my desktop win7 (also works on my laptop win8.1) by using 2 different browsers: Epic and Brave; as long as I use a different browser, Zoho keeps them separate.

  62. Litan barik

    Zoho mail has bigest problem that you can’t save signature .Its only works in Mobile .But ita not working in PC/laptop ..

    • Tina Raffal

      Hey Litan,

      We do have the option to add and save signature in Zoho Mail’s Webmail and Desktop Lite client. Please refer to this help page for instructions on how to set it up. If this doesn’t solve the problem please contact support@zohomail.com for us to identify the issue and fix it for you.

  63. Frances Melton

    I’m very disappointed that you feel it is necessary to make this “upgrade”. I want a no frills, no advertisement email that I can use for free. I’m not using this system for business purposes. I’m a senior citizen on a restricted income. Your email has provided me contact with out of state family, especially, during recent family emergencies, that would have been cost lots of money on long distance phone calls. If I keep your “improved” version, how much will it cost me and how will you receive payment…I don’t want to use a credit card online?

    • £hi™

      Even with the improvements and upgrades, the good thing is “Zoho Mail Remains Free”.

    • Tina Raffal

      Hey Frances,

      I presume you are under the impression that updating to Zoho Mail 2018 will cost you money. I’m here to clarify that it won’t because the update is free. You are also a personal email user so you needn’t make any payment for your Zoho Mail account. Enjoy your no frill, no advertisement email communications with your family members 🙂

      • Khaled Sadaka

        Congratulation its a great update go ahead for more updates

        • Tina Raffal

          Hey Khaled,

          Thank you for your kind words! Keep using Zoho Mail 🙂

  64. Wil

    Congratulation its a great update go ahead for more updates

    • Tina Raffal

      Hey Wil,

      Thank you for the kind words. We are glad you like using Zoho Mail 2018!

  65. Luis Felipe

    Like so much your dedication and passion for good service, I´m very happy with your work, congratulations!

    • Tina Raffal

      Hey Luis,

      Thank you for your kind words. We are happy you like Zoho Mail 2018!

  66. rod ali

    Multidomain, i have 3 domain in zoho host and need working same time in my emails

  67. Leena

    Look good, thanks for these awesome updates.
    I’m really loving what your company is doing.
    Thank you <3

    • Tina Raffal

      Hey Leena,

      Thank you for your kind words. We are glad you like Zoho Mail 2018 🙂

  68. Joe

    I love ZohoMail and it keeps getting better!! Thanks for the new UI

    • Tina Raffal

      Hey Joe,

      Thank you for your kind words. We are happy you like using Zoho Mail 2018!

  69. VINOD MADATHIL

    NEW VERSION OF ZOHO MAIL IS EXCELLENT . ROCKING. NOW OUR EXPECTATIONS ARE GROWING MORE . LOOKS STYLISH AND FEATURES ARE TOO GOOD . zoho mail has become so young from old age lookzzzzz . Keep the hard work going , we love mailing with zoho . When will the admin control panel in this …. also change looks for admin control panel

  70. Miguel

    Amazing and nice,I like so much the new look – clean and comfortable.I just do not know where my emails are archived??

    • Tina Raffal

      Hey Miguel,

      Thank you for your kind words. We are delighted you like Zoho Mail 2018! You can view your archived emails of a particular folder by using the ‘filter’ option on the menu. Click the ‘Filter’ icon and choose ‘archived’ from the drop-down menu to view the emails you have archived. Hope this helps, if you need further assistance please send us an email to support@zohomail.com for us to help you 🙂

  71. Tipu Gazi

    Thank you Zoho for your update. You are the best service provider.

    • Tina Raffal

      Hey Tipu,

      Thank you for your kind words. We are glad you like Zoho Mail 2018 🙂

  72. Oliver

    Will this be available in zoho crm too?

  73. Ingris Maldonado

    I am extremely excited for this update!! Keep it up. I am a new user and I love the platform already and if its improving, it’s even better.

    • Tina Raffal

      Hey Ingris,

      Since you are a new user who signed up after the release of Zoho Mail 2018 (May 3, 2018), you are automatically in the latest version by default 🙂 We are glad you like it and welcome to Zoho Mail 🙂

  74. Marc Reyes

    Hello, Zoho! Where can I see the flash icon?

    • Tina Raffal

      Hey Marc,

      Please refresh your browser and check if you can see the flash icon in your mailbox. If you are unable to see it even after refreshing the page, please contact support@zohomail.com for us to troubleshoot it and fix it for you.

  75. AGROSEED

    VERY GOOD

    • Tina Raffal

      Hey Agroseed,

      Thank you, we are glad you like Zoho Mail 2018!

  76. Ben Carp

    All good and fine, but worthless if Zoho doesn’t retract the stupid “no imap or activesync access on free accounts” policy that will do you more harm than profit. Do you know how much it sucks to recommend Zoho to friends only to find out about this -after- the migration?

  77. Hassan Ali

    UI Looks good but i have some problems to using it and i need solution of them.

    • Tina Raffal

      Hey Hassan,

      We are glad you like Zoho Mail 2018. Please send us an email to support@zohomail.com with a detailed description of your problems for us to identify and fix them for you.

  78. Kleyton Costa de Paula

    Sou muito feliz por fazer parte dessa família Zoho

    • Tina Raffal

      Olá Kleyton,

      Obrigado pelas suas palavras gentis. Continue usando o Zoho Mail 🙂

  79. Navneet

    New UI is great!

    • Tina Raffal

      Hey Navneet,

      We are glad you like Zoho Mail 2018! Keep using Zoho mail 🙂

  80. Sathishkumar

    UI looking Clean & Awesome !!!

    • Tina Raffal

      Hey Sathishkumar,

      Thank you for your kind words. Keep using Zoho Mail 🙂

  81. Soni

    More than happy to use zoho mail after such improvement , i have tried many but zoho is on top of the list

    • Tina Raffal

      Hey Soni,

      Thank you for the kind words. We are delighted you love Zoho Mail and our UI update – Zoho Mail 2018!

  82. Monu

    I like new look.Clean & comfortable. Thanks for update.

    • Tina Raffal

      Hey Monu,

      Thank you for the kind words. We are glad you like Zoho Mail 2018 and find it comfortable to use. Keep using Zoho Mail 🙂

  83. asha

    I Like the new look, Tabs function is cool.
    how can i hide tasks, calendar, bookmarks, notes & contacts like more customization option

    • Tina Raffal

      Hey Asha,

      We are happy you like the Tabs on top feature in Zoho Mail 2018. Unfortunately, we don’t have options to customize the app bar. However, we’ll forward this request to our development team and keep you posted on updates if any.

  84. CRESCENTINTERIORS AND MODULAR SYSTE

    it seems to be good

    • Tina Raffal

      Hey Cresentinteriors,

      Thank you for your kind words. We are glad you like Zoho Mail 2018 🙂

  85. Brent Amundson

    ZoHo! ZoHo!…
    We’re with YOU!…HoHo!….and Away We GO!….

    BrentA

  86. Amar Dugonja

    Amazing job. Greetings from Bosnia & Herzegovina (Europe).

    • Tina Raffal

      Hey Amar,

      Thank you for your kind words.

  87. jose

    Awesome!. Better than Google mail.

    • Tina Raffal

      Hey Jose,

      Thank you for your kind words. We are delighted you prefer Zoho Mail over Google mail!

  88. Geo

    New UI is excellent, but what about the servers? Me and my team are receiving the emails the day after someone send it. Can you please assist in order to fix this issue? because is very annoying not to be able to give a faster response to an email and wait for 24hrs or more to get it in the inbox. Thanks!

    • Tina Raffal

      Hey Geo,

      Sorry about that! we’ll ask our technical experts to look into this issue and get back to you on this.

  89. José Cortes

    ZOHO is the best mail, fast, easy, and safe, I have tried in different emails, and ZOHO is the one I like the most as primary mail.
    And the new image is incredible .

    regards
    From Venezuela

    • Mary Infantina

      Hey José,

      We are delighted you love Zoho Mail and think Zoho Mail 2018 update is incredible! 🙂

  90. Mike

    Neat update. Just have to get adjusted to it I guess…
    Question… Is there any way to resize and readjust the preview pane? Also, the logo looks really odd.

    • Mary Infantina

      Hey Mike,

      We are very glad that you feel Zoho Mail 2018 is neat and we do hope you get adjusted to it pretty well. The preview pane in Zoho Mail is currently not resizable or adjustable. However, we’ll forward your request to our development team and try to provide them based on feasibility. Regarding the logo looking odd, we are analyzing this issue, we’ll keep you posted on updates.

  91. Frank Niemeyer

    Hallo,
    wir können damit leider nicht arbeiten weil keine direkte Verbindung zum CRM besteht. Bei einer eingehenden Mail keine Verbindung zur Firma, Projekte u.s.w.
    Deswegen arbeiten wir mit der SalesInbox. Aber hier hat Zoho leider nichts gemacht. Sieht auch optisch schon sehr schlecht aus, weil nur bei der SalesInbox ( auf Java programmiert) oben der Browser Hintergrund ist.

    • Tina Raffal

      Hey Frank,

      I’m not proficient in reading and writing German. From the help of a translator, I gather your issue is with regards to SalesInbox. Can you please send us an email in English with all the details to support@zohomail.com for us to help you out?

  92. Jarrin

    I like the new “super compact” view but unless it’s folder specific it’s not useful for me. I like Inbox to be viewed “classically” but the Spam folder as compact as possible.

    • Mary Infantina

      Hey Jarrin,

      We do not support folder specific Super compact view as of the moment. However, we’ll forward your suggestion to the development team and try to provide it based on feasibility. We’ll keep you posted on the updates if any.

  93. Ade

    I absolutely love the tabs function.

    • Mary Infantina

      Hey Ade,

      We are happy you love our ‘Tabs on top’ feature! Keep using Zoho Mail 🙂

  94. Arnold

    How can I make the message content visible below and not on the side? I receive mails with table sheets that are wider than the space provided on the right side so the new design makes zoho mail pretty useless for me.
    And the new UI loads extra super slowly.

  95. DMOONS

    Thank you Zoho for your update. You are the best service provider.

    • Mary Infantina

      Hey Dmoons,

      Thank you for your kind words. We are happy that you like Zoho Mail 2018!

  96. Daniel

    Great! I like new look – clean and comfortable.

    • Mary Infantina

      Hey Daniel,

      Thank you for your kind words. We are glad you feel Zoho Mail 2018 UI to be clean and comfortable!

  97. Stig Andre

    I like the new look, but would prefer if the mail overview had a slightly lighter gray background (when compared to the other grays) instead of white.

    I also believe there is room for improvement when it comes to how the e-mail client handles e-mails in form of ads with a lot of pictures. It lags really hard on my iPhone X and iPad Air 2 whenever I browse this kind of e-mail. It lags and stops when I browse, which ends with the e-mail opening up the add for a product where my thumb was, even though I swiped. I have tried browsing on 4G, fibre net, public hot spots and at my job, so it is definitely not the net.

  98. Johan

    Excellent – Awesome new Clean Look!!! Love It.

    • Mary Infantina

      Hey Johan,

      We are delighted that you love using Zoho Mail 2018!

  99. Jürg Spiess

    I love the new look :-). Fast, clean, stylish. Good Job. Thank you!

    • Mary Infantina

      Hey Jürg,

      Thank you for your kind words, We are happy you like using Zoho Mail 2018!

  100. Sergio

    Good morning. Not all Italians know English well, so it would be useful if all your information for Italy were written in Italian.
    Best regards
    Sergio

  101. J. Parsons

    I know it’s much more sophisticated under the hood but your new interface looks like a throwback to Hotmail and the old Yahoo Mail. Your Old UI has an elegance and a clean, professional look that seems to have gone out of fashion now – not just with you. It’s too bad. I’m going to miss it.

  102. milan

    Well I upgrate to new version and now I cannot send any mails … It displays only blank page. What am I supposed to do?

    • Mary Infantina

      Hey Milan,

      Sorry about that! This issue has been fixed now. Please try refreshing the browser for it to take effect.

  103. mary

    i want to back old version

  104. mary

    i want to back old version :”<

  105. Gary

    looking good

  106. Charles

    The logo from my mail is weird, the white bar for logo were look better

    • Mary Infantina

      Hey Charles,

      We are analyzing this issue, we’ll keep you posted on updates.

  107. Charles

    Great! I’ve not expected for this.

  108. Stacy

    I still hate the new version. I like having the reading pane below, not on the side, and I don’t understand why that option was removed. I also find the new versions very difficult to use with multiple accounts.

    • Mary Infantina

      Hey Stacy,

      We’ll definitely forward your request for horizontal preview to our development team and will keep you posted on the updates.

      • J. Parsons

        I second Stacy’s comment about the preview pane. The right side pane is difficult to read on a small monitor and I’ve given up even trying on my MacBook.

    • Jody Thornton

      @Stacy:

      I’m not stuck on the new UI either, but it’s the way every thing is going. Zoho won’t fess up to this (because it’s no different than any other company), but all web initiatives are mobile-first. It’s important that EVERYTHING works optimal on the phone and/or tablet. That is everything now. The desktop functionality is an afterthought. Just make sure it works “good enough” and the desktop mandate has been considered “net”. The decline of desktop use since 2011 has been momentous, and it will only continue to become more irrelevant.

      When I say this to people who (like me) are desktop lovers, they exclaim, “but you need a desktop to do real work”. That thinking is just resistant to change. You’d be shocked what can be accomplished on phones and tablets, and companies are adopting them in place of notebooks and desktops for many departments.

      • Jay

        I never have installed the Zoho Android app or any other WEB mail app. The desktop will remain my main access. Smart phone access is convenient at times, especially for deleting the junk, but is very difficult for composing complicated messages.

        • Jody Thornton

          @Jay:

          It’s only difficult if you’re not used to it (which includes me), but most people can rattle off emails with attachments and formatting like nobody’s business on their phone. Times are a changing.

          • Jay

            @Jody You now have explained to me why cell phones are getting so much bigger. Remember when a 5″ screen was considered huge. Now it is common to see 7 & 8″ screens, all because they are attempting to do e-mail by cell phone. I will not go down that path. I guess tomorrow I will be forced to change to the new version and will provide daily recommendations for improvement. It is very sad that Zoho has totally ignored all the great constructive criticism presented in this blog and other forums.

          • Tina Raffal

            Hey Jay,

            Pardon me but I disagree with your statement that we haven’t paid heed to constructive criticism received on this blog. From my part, I have tried my best to respond to most comments, good or bad. We value customer feedback and strive to take corrective actions to provide a better user experience. All the suggestions and feedback are forwarded to our product development team who do try hard to push updates whenever it is feasible. Please understand that changes cannot happen overnight. Given the plethora of tasks the team works on, it takes time to develop and implement changes. Also, a wide majority of users do love the recent updates and it is not possible to satisfy all though we’d love to have 100% satisfaction. We want to be candid about the fact that the new UI will become the default version and the decision to stop support for the older versions is not reversible.

      • Tina Raffal

        Hey Jody,

        Zoho Mail 2018 is designed exclusively with our Webmail and Desktop Lite client users in mind to provide them with best emailing experience. We would also like to mention that we haven’t made this change with the mobile platform in mind. We are open to suggestions that are feasible to provide on our product.

        • Jody Thornton

          @Tina
          (and @Jay for that matter)

          To be fair, if I was right and your company was aiming towards mobile use and putting the desktop on the back burner, you wouldn’t be mentioning it here (that’s an initiative that comes from the boardrooms at the top, not from support staff like yourself). When Microsoft begins to place Windows on the back-burner, Satya Nadella doesn’t mention it on stage during a presentation. Windows just doesn’t get mentioned at all.

          If you were still providing support aimed squarely at providing the best desktop experience, you’d leave the old UI (because the cost of managing the old and new UI concurrently would be worth it to you). But that’s not happening. As of tomorrow, you’re forcing the remaining users to change to the mobile-like UI (let’s call it what it is – Outlook.com, Yandex, and Gmail have all moved in the same direction with the flat UI, larger font, so don’t say it’s not mobile-centric. By denying it, you’re just insulting our intelligence)

          Also the constructive criticism that Jay provides is that the old UI was perfect for that users needs. Mostly desktop users aren’t interested in the changes being made here. The reason he feels not heard is that ALL companies are moving to this mobile-centric format. By the way Jay, tablets are included here – not just phones.

        • Cynthia

          Tina, it seems to me that Zoho has not thought this one through. You claim Zoho will be making upgrades to the “new” version as time goes along. It seems to me Zoho should have rolled out the new version over a greater time period instead of just dumping it in our laps without so much as a “sorry.” Zoho needs to work the bugs out first. You get some “yay, I love it” (I don’t know why) but now I’m seeing more people who are against it. Very disappointed with Zoho now.

          • Tina Raffal

            Hey Cynthia,

            This is not an overnight change, this new version rolled out on May 3rd, 2018 and since then has been getting many positive comments from many old UI users themselves. If you have a specific issue with it, please give us a detailed description of it and send it to support@zohomail.com for us to help you.

    • Jody Thornton

      My initial response doesn’t seem to be here. Maybe the page takes time to propagate. hmmm

  109. Evan

    Unable to display and sort out mails by size. *Thumb down*

    • Mary Infantina

      Hey Evans,

      ‘Sort emails by size’ feature is in our roadmap and will be available in our future updates. We will keep you posted on it.

  110. andy

    Why my mail can receive new mail?

    What can i do please

    • Mary Infantina

      Hey Andy,

      Since we are unable to understand the exact nature of your issue, kindly write an email to support@zohomail.com. We’ll have an expert get in touch with you.

  111. Andres

    My Mail software does not allow me to login after this update. Did you change servers or something?
    What can I do please?

    • Mary Infantina

      Hey Andres,

      Our technical team is checking the root cause of the error. We will update on this soon!

  112. Alessandro

    Wow! Super Fast! Super Clean!

    I like the new UI on the desktop, (not yet tried on mobile)

    • Mary Infantina

      Hey Alessandro,

      We are delighted you like using Zoho Mail 2018! While it is available on Webmail and Desktop Lite client, it wasn’t designed for mobiles and hence will not be reflected in the mobile app.

  113. Mj Daly

    This is an awesome Update! I loved it so much as a designer. Thank you Zoho!

    • Mary Infantina

      Hey Mj,

      Thank you for your kind words. We are happy you like using Zoho Mail 2018!

  114. Pete Comerford

    I find the move to the new Zoho to be bad news. Since I joined Zoho several years ago, I am using the version from that time. One feature I enjoyed is the rapid loading of my emails. I also enjoyed the simplicity of the pages and the fact that I can use background colors to differentiate between my addresses. My wife, whose address is only about a year old, has a newer version that takes forever to load (up to 1 minute vs 5 seconds for me) and we have been unable to migrate to the older version. Your discontinuance of the old version will possibly result in our stopping of using Zoho. I have never understood why something that works well must be constantly tweaked (maybe to keep programmers in a job?).

  115. Richie

    I can’t get rid of the black background – before this new version, and still with this new version. All themes available in my settings are black background.

    • Shaul

      Bottom right, there are 3 icons, the top one will look like a switch – click that. It sounds like you are in Night mode. Hope that helps 🙂

    • Mary Infantina

      Hey Richie,

      As Shaul suggested, Please check if you have turned off the Night mode in your mailbox. If the problem still persists please share a screenshot to support@zohomail.com for further analysis.

  116. Claudia

    Excelente, mil gracias

    • Mary Infantina

      Hola Claudia,

      Gracias por sus amables palabras. Estamos encantados de que te guste Zoho Mail 2018 🙂

  117. Alexey

    Thank you for the great new UI, it looks awesome!

    However there is one disadvantage comparing to the old UI: I have 4 mail boxes in my Zoho Mail account and now, with the new UI, to switch between mailboxes I have to expand mailbox list located at the bottom every time. It is very inconvenient. In the previous version I just clicked mailbox name at the left side to switch between them, which was way faster. Please consider adding pin button to allow keeping mailbox list expanded all the time.

    • Mary Infantina

      Hey Alexey,

      We are glad that you like Zoho Mail 2018! We have forwarded your feedback to our product development team and we’ll keep you posted on updates if any.

  118. Marilynn

    I haven’t switched permanently to the newer versions of the UI because I am a multi-email user, meaning I have 4 or 5 emails being imported into Zoho mail every day. The old UI had them separated by tabs at the bottom of the mail view’s side panel. The newer UI has so far not had those separations allowing me to move easily between the various inboxes. All the apparent advantages listed above for using the new UI are meaningless to me if I can’t easily move between my various email addresses.

    • Mary Infantina

      Hey Marilynn,

      Thank you for the feedback, we will forward it to our product development team and will keep you posted on the updates.

  119. Knut

    Sorry, but I hate both the “new version” and the 2018 version. I/we still use the old version and will stick with it as the new gui’s are horrible in my view. If forced to upgrade we’ll probably change to another provider. We may still do that as more and more things stop working in the old version.
    If you come up with a view/style in the new version that looks and feels/behaves like the old version you will get some happy customers.

    • Jay

      Agree. Hopefully Zoho is listening

    • Tina Raffal

      Hey Knut, Alex, Jay, Pete, and Mary,

      We are sad that you feel the Old UI is better than the newer updated versions. As you can see from the comments here, a wide majority of our users do love Zoho Mail 2018 and have gotten accustomed to it after taking a leap of faith. So we request you to give Zoho Mail 2018 a try again and provide your feedback/suggestions here as we are all ears and listening to assist you during the transition. Also, all GDPR related updates have been implemented exclusively in Zoho Mail 2018 as developments in earlier versions stand deprecated. To be honest, we will not be able to continue support for the older versions beyond the cut off date. However, we respect your opinions and request you to tell us your requirements you feel are missing in Zoho Mail 2018 in comparison to the Old UI. We assure you that we’ll do our best to consider and push updates in Zoho Mail 2018 based on feasibility to fulfill them.

      • Jay

        Tina, You obviously are turning a blind eye to all the constructive criticism provided by this blog and other forums. Please seriously consider the honest feedback you have received and don’t ignore just because you do not agree.

  120. AA

    FINALLY!!!!!

  121. Alex

    Looking good! I always recommend your suite. There are still things to fix, but it is rewarding to see these improvements. Thanks!

    • Mary Infantina

      Hey Alex,

      Thank you for your kind words. We are unclear on the things you want us to fix, so we request you to write a detailed email stating the issues you face/suggestion/feedback to support@zohomail.com for us to get a clarification on this.

  122. Geoffrey

    The font doesn’t look as good on Linux. Arial looks way better. Will there be an option to change this in the settings?

    • Mary Infantina

      Hey Geoffrey,

      You can change your font by clicking Settings >> System >> Font family. We hope this helps 🙂

      • Geoffrey

        Perfect tip.

  123. Dan

    I like the new version of Zoho Mail but a feature I would like to see added is the ability to sort mail folders by something other than date, e.g. to sort by sender, a feature I use all the time in Thunderbird. Thanks!

    • Mary Infantina

      Hey Dan,

      Thank you for the suggestion. We have forwarded it to our development team and will keep you posted on the updates if any 🙂

    • J

      I agree with Dan. The sorts below that others, for example Yahoo, offers are really helpful. Either by a dropdown menu, like they have now, or a clickable column header like some others have. I moved over to you from Yahoo which is why use them as an example. Just a thought.

      Date: Oldest On Top
      Date: Newest On Top
      Unread
      Starred
      Sender
      Subject
      Attachments

      • Tina Raffal

        Hey J,

        Thank you for the suggestion. We’ll definitely pass it on to the product development team and will keep you posted on its updates.

  124. Chris Rosenau

    I wish I could add Zoho Workplace apps to my sidebar.

    • Mary Infantina

      Hey Chris,

      We do have a shortcut to open the workplace apps with one click: our hamburger menu in the top left corner of your mailbox. Clicking on it displays all the workplace applications and when scrolled displays other Zoho applications. We hope it helps, in case it doesn’t please write to us in detail at support@zohomail.com

  125. J

    Looks good from my perspective. I just wish you would change the link color in “Night Mode” from that awful dark orange. A bright color would be much more suitable and easier to see.

    • Mary Infantina

      Hey J,

      We are glad you like Zoho Mail 2018. Your feedback on changing the color of the link when using night mode has been forwarded to our team and we’ll keep you posted on updates if any 🙂

  126. Todd Morrison

    The UI certainly is an improvement. The visibility of buttons and the tabs are helpful for me to quickly navigate within the webmail. I like the change and am quite impressed how quickly I am moving around within the webmail. However, I’d like to point out that the search and attachment features are still somewhat lacking.

    The attachment filter feature does not work with POP account(s). Reason for this? The improvements made with the search is great however often doesn’t provide the most accuracy. Some search results provide hits that are not even closely tied with the keywords used in the search. Also can we search by attachments? Perhaps even by the type of attachments? I am unable to explore this further due to the error message reporting that the attachment filter feature does not work with POP accounts.

    • Mary Infantina

      Hey Todd,

      We are glad that you like Zoho Mail 2018! We are working diligently on improving the search functionality in Zoho Mail. If you encounter the search results inaccurate, it would be really helpful if you can send an email to our support (support@zohomail.com) for us to diagnose and resolve it for you.

      Attachment viewer is currently not supported in POP accounts. However, in your domain accounts, you can filter the attachments by type through the Attachment Viewer feature in your mailbox. Searching attachments by type through the search bar will be available in the future updates.

  127. Hadani

    Will this be implemented in the desktop lite app? The desktop app is awesome by the way!

    • Mary Infantina

      Hey Hadani,

      Yes, Zoho Mail 2018 is implemented in the Desktop Lite client. We are delighted that you love using it 🙂

  128. José dB.

    Very good work! Thank you very much

    • Mary Infantina

      Hey José,

      Thank you for your kind words. Keep using Zoho Mail 🙂

  129. Austin

    With the new version, a white background is added behind a custom logo. This is kinda annoying and should be removed. 🙂

    • Mike

      I noticed this earlier too! One would think that with a transparent logo there should be no white background image applied. It is beta though so I’m sure these guys will get around to taking care of it.

      • Mary Infantina

        Hey Mike,

        You are right about us taking care of it. We have already started working on something to solve this issue. We’ll keep you posted on its updates 🙂

    • Mary Infantina

      Hey Austin,

      We understand your concern about having a white background behind your logo, and it has been reported to the development team. We’ll keep you posted on the updates.

  130. Jackie

    Why haven’t you included an Auto cc feature. This is very important for my company.

    • Mary Infantina

      Hey Jackie,

      Thank you for your suggestion, we’ll pass it on to the development team and will keep you posted on updates if any.

  131. jau

    This is sad news that everyone will be moved to the 2018 version. I am on the old version. I have tried the new version many times and have provided a lot of input, which no suggestions of mine were implemented. So I staid with the old version. I have not looked at the 2018 version yet and afraid to do so in fear I will be unable to revert back to my current version.

    • Mary Infantina

      Hey Jau,

      We request you to give Zoho Mail 2018 a try and then share your feedback. You can revert to your Old version for the time being by clicking on your User profile (Available in your top right corner) >> Turn off new look. However, please bear in mind that Zoho Mail 2018 will be set as your default UI from May 18, 2018, as mentioned in the blog post. In the meantime, we will also take a look at your feedback and keep you posted on the updates.

      • Jau

        Thanks for the reply Mary, reading other comments in this blog, the same issues in the new version still exist in the 2018 version. Especially with the monitoring/checking POP accounts. Please convince Zoho not to tune out all the constructive criticism provided by this blog and other forms of feedback.

      • Alex

        Keep old UI. Don’t kill it. It works, maybe it dosn’t have all perks but it works and it’s fast and easy to use.

  132. Quinlan

    Awful on low density displays (1280×800), wastes too much space.

    Also the colour scheme doesn’t work with the black on white scheme of my logo.

    • Mary Infantina

      Hey Quinlan,

      Thank you for the feedback. We are analyzing both cases and will keep you posted on its updates.

  133. DB Cummings

    Excellent update. Very pleased.

    • Mary Infantina

      Hey DB,

      We are happy you are pleased with Zoho Mail 2018!

  134. Gabriel Cerecedo G

    Excellent, please continue like this.
    I would like to ask you what I think is missing and very important:
    1.- The ability to create a potential from an email and potentials are automatically associated with potentials.
    2.- The ability to associate emails with existing potentials.
    Example a) .- I get a lead from my boss and immediately generate a potential, leaving the mail associated with the potential.
    Example b) .- I get an email from a partner of my company with an important document related to a potential, then I can associate it immediately with that potential.
    etc…

    So when I open a potential, I will see in the timeline all the important and relevant information.

  135. Mike

    My logo is in PNG format but in this new UI adds a white background behind the PNG logo image. Is there a way to fix this?

    • Mary Infantina

      Hey Mike,

      Our team is looking into this issue and we’ll keep you updated on its outcome.

  136. Shahmi

    Awesome, really digging the new interface. However, I am surprised that a new version still doesn’t include a “Mark as Read” in context menus. Users still need to mark a single email and then click the oevrflow button, then mark as read, which is already obvious that the user needs to go through a lot. How about streamlining or maybe duplicating actions available in the menu overflow in toolbar into the context menu?

    • Mary Infantina

      Hey Shahmi,

      We are glad you like Zoho Mail 2018 🙂 We will forward your feedback to our development team and keep you posted on updates if any. Keep using Zoho Mail 🙂

  137. Freddy Noriega

    It’s beautiful, thanks so much!

    • Mary Infantina

      Hey Freddy,

      We are delighted you love Zoho Mail 2018!

  138. Edith A Giberson

    I believe I already have the new version

    • Mary Infantina

      Hey Edith,

      We are a little unclear on your comment on having the new version. Could you please elaborate further on this?

  139. Sam Kirubaharan M

    Cool!
    App bar icons could be even more clearer. Good that the tabs are moved to the top. Liked it!

    • Mary Infantina

      Hey Sam,

      We are glad you like the tabs on top feature in Zoho Mail 2018. Your feedback on App bar icons has been forwarded to our development team. We will keep you posted on updates if any. Keep using Zoho Mail 🙂

  140. Andrew Strusovsky

    You are awesome!

  141. Udesh

    Nice, It’s good to have a fresh look now and then with new features as well!

    • Mary Infantina

      Hey Udesh,

      We are happy you like our UI update. Keep using Zoho Mail 🙂

  142. J1

    In my relatively short time as a Zoho user, I only continue to become increasingly convinced of your underratedness. I’m less familiar with the rest of Zoho’s suite of applications, though when it comes to Zoho Mail I wish other software developers shared the same dedication, commitment, and design philosophy in their products/services as yours.

    • Mary Infantina

      Hey J1,

      Thank you for your kind words. We are humbled and delighted that you think Zoho Mail is far better than other software developers. You can check out all Zoho Applications (Suites and individual) here. We do strive to be the operating system for your business with our products and your encouragement just made our day 🙂

  143. Hassan ur Rehman Abbasi

    You guys still need to work on the search… no way I can do ‘OR’ed filtration in search plus lots of other things.

    • Mary Infantina

      Hey Hassan,

      You can perform an ‘OR’ search from your Search bar. Feed all the search terms into the Search bar separated by a comma. You can do this only with one major parameter. For example, If you want to search the ‘subject’ of the emails that contain the word ‘AAA’ or ‘BBB’, select ‘Subject’ parameter from the Search bar and type: AAA,BBB and hit search. However, the ‘OR’ search is not applicable if you use it with two or more parameters. If you have further feedback on search please write to us in detail to support@zohomail.com

  144. Jon

    Sadly you still can’t filter attachments by size, so clearing up the inbox is very difficult. The cynic in me says you’re doing this so people have to upgrade to a larger inbox size rather than delete existing emails.

    • Mary Infantina

      Hey Jon,

      We never believe in forcing users to upgrade their accounts, without their consent. We are working on providing options to search emails/attachments by size, which is still in development phase. This UI change is mainly to provide a better interface for the users and not related to free/ paid plan differences.
      We will surely take up the attachment size related feature requests in our upcoming updates.