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Security & Compliance FAQs

Last updated: 30 January, 2026

Frequently Asked Questions on Zoho Payments Security

Does Zoho Payments adhere to Information Security Standards?

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Yes. Zoho Payment Technologies Private Ltd, has implemented a comprehensive Information Security Management System based on ISO standards, focusing on our security objectives, risk management, and data protection measures. Zoho Payments certified for ISO/IEC 27001:2022 and PCI DSS Level 1, demonstrating our commitment to maintaining the highest standards of security and compliance.

Where is my data stored? Can I choose where my account and data will be located?

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For Zoho Payment Technologies Private Ltd, all customer data is securely stored in data centers located within India. When you sign up, your account and associated data are automatically stored within India to ensure compliance with regulatory requirements.

At any time, you can verify this by checking the URL in your browser while using Zoho Payments. If the URL is in the format of *.zoho.in (for example, payments.zoho.in), your data is stored in the India Data Center (IN DC).

Is data stored on Zoho Payments encrypted?

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Yes. Zoho Payments encrypt customer data both in transit and at rest to ensure complete protection. Data at rest is encrypted using AES-256, an industry-standard encryption protocol. Data in transit over public networks is protected using Transport Layer Security (TLS) 1.2/1.3 with Perfect Forward Secrecy (PFS) to prevent unauthorized access or modification.

As a customer of Zoho, what are the additional security options I have to protect my data?

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Additional security features that can be managed by customers:

  • Multi factor Authentication,
  • Configurable password,
  • IP restrictions,
  • Geo-fencing,
  • Application-Specific Passwords,
  • Role based Access control,
  • Account activity audit

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