BBPS Bill Payment and Collection Facility - Terms of Service
Zoho Payment Technologies Private Limited ("Zoho") is an authorized Bharat Bill Payment Operating Unit ("BBPOU") that facilitates transactions through the Bharat Bill Payment System ("BBPS"). We have partnered with Zoho Corporation Private Limited ("Agent Institutions") to offer you a facility that allows you to send invoices and collect payments from your customers, make payments to your billers, and access other services supported by BBPS ("Facility"). When you use this Facility, this BBPS Bill Payment and Collection terms ("BBPS Terms") apply to you in addition to Zoho Payments - Terms of Service
1. Registration and On-boarding
To avail the Facility, you must first register with Zoho as a user and complete the onboarding process by providing required information related to you and the business you represent ("Information"). Zoho will use the Information to verify your identity and perform the necessary Know Your Customer (KYC) procedures. Upon successful completion of the KYC, you will be onboarded with Zoho and the Facility will be made available to you.
Zoho may deny onboarding if (i) the Information you provide is incorrect, (ii) you are involved in selling of prohibited goods or services, or (iii) directed by BBPCU to do so.
2. Invoice Delivery and Payment Collection
The Facility allows you to deliver invoices to your customers through the agent institution or the operating unit with which the customer is registered.
Upon receipt of an invoice, your customer may either accept or reject the invoice, and any such action will be communicated to you through the Agent Institution. When your customer makes a payment towards an invoice, the payment amount will be collected in our escrow account and subsequently credited to your designated bank account linked with us. We will settle the funds held in the escrow account in accordance with the time frame prescribed by the Reserve Bank of India (RBI).
You shall (i) ensure the accuracy and completeness of all invoice-related information submitted through the Facility, (ii) not submit any transactions that are fraudulent or otherwise illegal, and (iii) handle and resolve any disputes, refunds, or other claims raised by your customers in connection with transactions submitted through the Facility.
3. Bill Payment
The Facility allows you to view bills raised by your suppliers and make payments towards those bills using any of the supported payment methods. Any payments made will be routed through our escrow account and then credited to the supplier’s bank account. Zoho shall not be liable for any errors or delays in processing or settlement of funds to suppliers, to the extent they are caused by BBPCU or other financial intermediaries.
It shall be your responsibility to verify the accuracy of the bills before making payments. In case of any discrepancies, you may reach out to relevant suppliers to resolve them. Zoho shall not be liable for any loss that you may incur due to any errors or discrepancies in the bills presented through the Facility.
4. Indemnity
You shall indemnify, defend, and hold Zoho harmless from and against any liability or damages incurred by Zoho as a result of any claims, actions, or proceedings instituted by a third party, including BBPCU and other regulatory authorities, arising from or in connection with your use of Facility.
5. Disclaimer
You understand that BBPCU and other financial intermediaries are involved in providing the Facility. Zoho shall not be responsible for any loss or liability you may incur due to any error, failure, delay, or unavailability of the Facility, to the extent they are attributable to BBPCU or other financial intermediaries.
6. User Obligations
- You shall use the Facility only for lawful purposes and shall comply with applicable laws, including guidelines issued by BBPCU.
- You shall, promptly upon our request, provide us with necessary information and records as may be required (i) to assess your compliance with this terms; (ii) by Zoho to comply with requirements under applicable law, directions of BBPCU or other regulatory authorities.
- You shall not undertake any transactions through BBPS network using any trade name or other business identity that is (i) not registered under your name, or (ii) already registered with BBPCU by a different entity.
7. Withholding and Suspension
Zoho may suspend your use of Facility, withhold settlement of funds or reject any transactions initiated through the Facility in the event (i) you violate any of these terms; (ii) the number of disputes in respect of transactions initiated through the Facility exceed the limit acceptable to Zoho; (iii) Zoho receives any instructions from our escrow bank, BBPCU or other financial intermediaries to take such action.
8. Miscellaneous
- These BBPS Terms may be amended from time to time, and any changes will be effective upon posting on our website.
- If any provision of these BBPS Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.