Through a combination of flexible CXA software and comprehensive analytics, businesses can increase ROI in automation, while achieving stronger and more loyal customer relationships.
Enterprise organizations—especially as they scale—will need to expand and improve their self-service support offerings to meet their customers' expectations.
To achieve a successful transformation, and prevent disruptions to core business functions, a change management strategy shaped by business leadership is essential.
To experience the full potential of smart PM tools, project managers must keep the needs of their teams at the center of their implementation strategies.
Many factors can impact the success of an enterprise cloud transformation—but a few key trends are helping executives improve returns on their cloud investments.
By aligning the organization's AI objectives with the goals of its employees, org leaders can design more relevant, digestible, and effective skill-building programs.
Valuable BI can be extracted from service desk solutions, including insight into customers, organization inefficiencies, and the desk environment itself.
Shivani Agarwal, Head of IT Infrastructure, Security, and Enterprise Services at McLane Company, shares her insights on business modernization and successful DX.