Good customer service is an expenseinvestment.

Customer experience quality could result in a increase of $184,000,000 for a large internet retailer.

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The perfect helpdesk solution for your e-commerce company.

Reduce churn rate by

 

Failure to respond to your customers via social media can increase your churn rate by 15%*. With our seamless social media integrations, that's no longer a problem. View Facebook DMs or tweets on one single, unified interface.Source: Gartner Content and Collaboration Summit, 2012

Increase agent efficiency by

 

By simply leveraging reporting and analytics, you can improve productivity and efficiency in your call center by 54%*. Measure customer happiness, generate powerful built-in reports, or create your own reports to get useful insights and improve your business.Source: Deloitte Global Contact Center Survery, 2013

Reduce support calls by

 

Improving your help center can reduce support calls by 5%*. With Zoho Desk, you can customize your help center, add a self-service portal, or even community forums for increased customer engagement.Source: Harvard Business Review, 2010

Increase customer happiness by

 

65% of customers are frustrated by inconsistent experiences across channels*. With the world's first context aware helpdesk, you can understand a customer's history of interactions and deliver more personalized responses.Source: Accenture Global Consumer Pulse Survey, 2013

  • Faster responses

    Automate mundane tasks like ticket assignments and create smart workflows to speed up your rate of ticket resolution. Send out faster responses and make your customers happier.

  • Prioritized views

    All your tickets are displayed on one screen, arranged in order of due-time, status, or priority. This way, your agents can leave the organizing to us and focus on responding to the customer.

  • Easy collaboration

    Tag your colleagues on a ticket, or share tickets with other departments. Zoho Desk makes collaboration easy and error-free, thanks to agent collision detection.

Zoho is trusted by 30 million+ users

  • Aon Hewitt
  • Daimler
  • Sears
  • Intel
  • Aon Hewitt
  • Daimler
  • Sears
  • Intel