CRM Help

Managing Profiles

In Zoho CRM, the profile function controls the permission to CRM modules, records, fields in a record, and various utilities, such as import, export, send email, mass update, etc. Users associated to the profile can access the functions that are assigned to them.


Profile Permission Required: Users with the Manage Profiles permission in profile can access this feature.


  • You can create profiles only if you have more than one user in your Zoho CRM account.
  • Two profiles are provided by default:
    Administrator Profile: This profile has access to all the features in the Zoho CRM account.
    Standard Profile: This profile has limited access to the features in Zoho CRM account.

Key Features

Profile controls the following functions:

  • Module level permission
  • Sub-module level permission
  • Field level permission

Module Level Permissions

  • Tab visibility
  • View Records
  • Create Records
  • Edit Records
  • Delete Records

Sub-module level permissions

  • Manage Reports & Dashboards
  • Import Records
  • Export Records
  • Mass Transfer
  • Mass Delete
  • Mass Update and more.

App permissions

  • Zoho Mail Integration
  • Mobile Edition
  • Zoho Support Integration
  • Zoho PhoneBridge
  • Integration with Microsoft Outlook
  • Zoho Writer Add-on
  • Integration with Microsoft Office
  • Social Integration
  • Zoho Meeting
  • Zoho Sheet View
  • Sync with Google Calendar
  • Sync with Google Contacts


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