Maintenance Update: December 14th, 2016

You might have read our post about the cyclone in Chennai. Thank you for all the wishes and concern. We are recovering fast and things are slowly getting back to normal. Due to this, we had to postpone our maintenance activity by a week. Maintenance will now be carried out from Dec 23rd to Dec 30th, 2016. As mentioned earlier, we do not expect any service disruption but will keep you posted here. Wishing you a Happy Holiday season!

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Maintenance Update: Dec 7th, 2016

Dear Customers,

Earlier this year, we made a decision to set up a new US data center with greater bandwidth through upgraded WAN links, better and powerful application and storage servers with sufficient head room for future growth.

In September, we tested this new US data center successfully, by switching and serving all our apps from the new facility, before we switched back to our primary data center. The test was accomplished with minimal service disruptions. Please refer to this related post.

As  indicated in September, our plan is to make the switch permanent in December. This maintenance is scheduled to run from December 17th to December 23rd. You can continue using all Zoho services during this period and we do not expect major service disruptions. However, we will continue to monitor things very closely. We will be serving all Zoho apps and services from this new facility once the maintenance is complete and I’ll update this blog post.

There will be no maintenance in our EU data center and all services will operate normally.

As always, we thank you for your business and continued support for Zoho. We remain committed to continually improving our operations and infrastructure facilities to best serve your business.

Peter Balaji
Director of Customer Service

  1. Nikki

    Love this service and thankful for it! Keep up the great work!

  2. Tony

    Good luck on your move, and change management activities, keep us posted our business depends on you guys and we are very impressed thus far.

    Regards

    Tony

    https://theprominent.co.uk/

  3. Scott

    Glad to see that you’re moving this to the US.

  4. JIll Cohn

    Hi Peter! is there anyway we can KEEP Zoho Basic email the way it is? I don’t like new email, and have kept using the Basic as it has everything I need. Please don’t change things… that’s why I came to you all in the first place was because yahoo and gmail are constantly changing things and it makes it impossible to keep up. I LOVE that I can have several emails open at the same time, I love your Template Feature… if there’s anyway I can PAY for my service with Zoho, and NOT have anything change, I’d be SO HAPPY!

  5. Sandra Gama (sgama@grupoliderdas.com)

    No estamos recibiendo correos, favor de verlo. Muchas gracias

  6. K. Hill

    I am thankful to you all for this service and I hope to continue to use it. I would have no other way to view my excel documents if it weren’t for you all because numbers doesn’t always read excel files correctly. I thank you all for all you do.

  7. Ken

    I heavily rely on this website, but so far I haven’t had a single problem with it. Keep up the great work!

  8. A W

    The week after Christmas would have been better as far as timing goes, if anything does go wrong.

  9. Dois

    Gracias por la notificación, excelente Servicio!

  10. Tu Nguyen

    It means I continue using a baisic service as zoho mail while you’re upgrading from December 17th to December 23rd (I can send and reicive email from my zoho mail normally). If zoho mail service is interupted, let me know that.

  11. Daniel Ainasoja

    Hi Peter, we would prefer to use the EU datacenter as the connection to your US service is very slow. I sometimes have to wait 10-20 seconds for pages to load at the CRM and my own internet connection is not the problem, I have highspeed access to all other internet services. Please advice.

    • Peter Balaji

      @Daniel,

      There shouldn’t be any page loading issues from EU location. We haven’t heard it from other customers in EU. We will check it out.

  12. Brian

    How does that affect our privacy? The US has terrible privacy violations that go against human rights. They spy and track all emails. How are you ensuring our privacy?

  13. Guna Shekar

    Thanks. You guys are doing a swell job. Appreciate the note.

  14. Sue Flannery

    It’s my understanding that the old system will be gone, and we have to use the new one. For me, personally, I find the new system more cumbersome.

    • Stacie Chambers

      I agree!

  15. Rayson Lorrey

    Thank you for the notice. I do enjoy your service!

  16. Mathai

    Thanks for excellent services of Zoho.

  17. Mathai

    Thanks for the excellent services of Zoho.

  18. Maury

    Good luck, they are the best server, and with the most efficient app, my best wishes

  19. Paully D

    This is great news. Good Luck with the data center setup. I really appreciate Zoho. A great company!

  20. Susan C

    Thank you for the notification. We are new email clients and happy thus far. My only complaint is how difficult it is to get help via phone or email. I’ve found the few emails I sent take almost a week to replied to. That doesn’t seem like an organization that cares about retaining business once they have won it.

    • Peter Balaji

      @Susan, I’m sorry about the bad experience you had with our customer service. I’ll have someone contact you soon.

  21. VIPUL PATEL

    good work for all please do it success fully .

  22. Bruce Reznik

    Best wishes for success, Peter. I appreciate Zoho’s successful efforts to compete in this market. Kick yahoo’s and gmail’s asses !
    Bruce

  23. DAt

    Thank for you & your team, great works

  24. MASEL

    A month ago was searching suitable webmail for my technical team. Your services and such approach is commendable. Keep up the good work.

  25. camille feghali

    we love your service, and we are encouraging our clients to use it. but one weak point is that the uploaded files to be attached are very small, i m using a paid service, and still the attached file is max 40 meg !!

    • Peter Balaji

      @Camille, I’ll have someone from our support contact you asap.

      • Martin Bristow

        We don’t use Zoho email however I think it’s generally accepted huge email attachments are a bad idea Camille; even if you can SEND them most receiving systems won’t accept more than 20MB so I can’t see there’s much point in Zoho upping the (already generous) limit of 40MB…

  26. nvn

    So what is the alternative for checking daily leads

    • Peter Balaji

      Since we don’t expect any major service disruption, you can continue to use the service during the maintenance period.

  27. james brian

    Just so am clear, you are moving all customer data to US-based data centers, or is it American customers only?

    • Peter Balaji

      @James, we are switching our existing US Datacenter to new Datacenter. There are customers worldwide in our US Datacenter. Recently we starting operating EU Datacenter and customers have started to signup to our EU DataCenter as well.

  28. Dan

    Appreciate the heads up! Thanks.

  29. Eddie Hughes

    Thanks for the update and don’t forget to let the IT guys have the 25th of at least.

    Happy Xmas from Ireland 🙂

  30. www.CAjodhpur.com

    thank you

  31. The King

    Thank you for your dedication to improving our experience. You have made our lives so much easier and assisted in getting us that big check, you deserve a week or 2 off! (even though I won’t be looking forward to any interruptions, as I have faith the transition will be smooth as silk).

    Keep up the real work, and thanks again.

  32. Vaibhav Vats

    Please try to update your system in a way that it can enable users to send large sized files ( i can’t even send my company’s profile to clients in PDF file which is only of 11.4 MB).

  33. Sandeep Gambhir

    You are doing a good job guys. keep it up.

  34. Javed Pranam

    Its Grater

  35. Sanjay Gulati

    Thanks for the update.

  36. Sumit Sharma

    Thanks to Information..

  37. Juan

    Thanks, excellent service.

  38. Firman

    Sukriya.

    Thanks for heads up.

  39. JS

    I use it well. Thanks of inform

  40. mauricio sa

    Thank You!!

  41. Diego Armando Jimenez Pedreros

    Muchas gracias por la informacion.

  42. lonebird

    Thank you for the notice. I use zoho intensely (about one third private, two thirds business, if only small) and, until now, have been most satisfied by the Service.

  43. K. Carpenter

    Thanks for always keeping your clients so well informed and providing such great service. Zoho is my primary work mail communication and I couldn’t ask for better service. Thank you.

  44. Gustavo Heilbuth

    Very Kind and Concerned to the costumers! Thanks!

  45. Mohammad

    thanks sir

  46. Natasha Annandsingh

    Thanks for the update.

  47. Praveen

    Thank you for the update. I hope we will not face any service disruption.

  48. cecile

    thank you !

  49. Paul McNulty

    Hello. Just curious…why would you update a CRM tool during what most likely is the busiest week of the entire year for sales activity? Seems to be there could be a better time for an update. I know outages are not expected but I think a different time would be wiser.

    • Peter Balaji

      @Paul, I agree, but please be assured that we have taken extreme measures to avoid any service disruption and we are doing it carefully.

  50. Terrence John

    Noted. Thanks for the heads up.

  51. C S Swamy

    Thanks for update

  52. Alex

    GO Zoho!
    Improving the best email service of the world.
    Live long and prosper!

  53. Jorge

    Thanks

  54. David Huntley

    As one of your very earliest users of CRM when we switched from TeleMagic many years ago, Zoho has been a great and developing product. Keep listening to your clients and you will not go wrong!

  55. Shyam Chandran

    Thanks for the update

  56. isaac

    Good luck folks

  57. Marvin Whitehead Jr

    Thanks very much for the server update. Happy Holidays, God Bless:))))

  58. Sandra Grotsky

    Thanks for the update and close monitoring during your transition. I use Zoho for my business communications. It has been top notch so far and I look forward to continued great service.

  59. Antuan Wright

    Love it thanks!

  60. bernard brown

    ok

  61. Carmen

    Thanks and Happy Holidays Peter and to all the staff of Zoho.

  62. TS

    Thnx & Happy holidays…..

  63. raju

    ok

  64. trez

    noted on this.. thank you.. happy holidays!

  65. Pawan

    Thanks for update

  66. mahmoud ramadan

    thank you

  67. Olawole Suberu

    Best of luck.

  68. simul dey

    thanks for inform…

  69. Mohammed Wajid

    Thanks for the information Peter 🙂

  70. shumeze

    thank you

  71. Abid Samuel

    Thanks alot.

  72. Bob Lipske

    Just continue to love your company and products. Cleanest e-mail option available. As an educator, the most user friendly too. Thanks to all of your team sir.

    Respectfully,

    Bob

  73. Enya

    Ok got it – we are in South Africa, where are our datas hosted? Europe / USA ??? Please advice.

    • Peter Balaji

      @Enya, your data is hosted in US. We recently launched EU data center and customers who signed up at zoho.eu will be directed to EU data center.

      • Jim Daly

        Do you plan to move existing EU-based customers’ data from the US to the new EU datacentre?

        • Peter Balaji

          @Jim, no we don’t have any immediate plans.

          • Jim Daly

            I strongly suggest you do move these data, Peter.

            Safe Harbor no longer exists due to an EU Court of Justice ruling. Its replacement, EU-US Privacy Shield, is guaranteed to fail when challenged in the same court.

  74. Priya

    Thank You Peter for the Information.

  75. Rajesh Chauhan

    Dear Mr.Balaji,

    As mentioned above the ZOHO services will be avaliable uninteruppted but i am unable to add my events for the day and my this week’s customer visit updates . I am getting an advertisement of Amazon etc on the right hand of the screen just above the tasks & Events .Could you let me know why is it happening so ?

    • Peter Balaji

      Mr.Rajesh, I’ll have someone contact you asap.

  76. Pam Atkins

    Thank you

  77. Anbarasan P

    How it will affect Zoho people the application in India?

    • Peter Balaji

      @Anbarasan, as I said we don’t expect any service disruption during the switch. Services will work normally.

  78. Ameya Pagrut

    Thanks, looking forward to it 🙂 .

  79. uday

    Thanks for the heads up as many people said 24th to 31st would have been better .But thanks anyway .
    doinga great job and i am sure we will have a better 2017 at Zoho

  80. Ravinder Negi

    Will this affect India?

  81. sivakumar

    Will affect Indian User ?

  82. Chatwanda Young

    Thank you for such great email service !!!!!

  83. Ravinder Negi

    Will this affect India?

  84. Ravinder Negi

    Will this affect Australia?

  85. Karen Challis

    Will this affect Australia?

  86. Victoria Adkin

    Good Morning Peter – I just wanted to confirm that we are all good for operating the updated CRM programme – I have been using it for a few weeks now but when one of my colleagues logged in she got a notification that the current system expires on the 15th December – I just wanted to be sure my company has done what is required to continue using CRM without disruption from next week. If you can confirm by return email that would be greatly appreciated.

    • Peter Balaji

      @Vicki, I’ll send you a e-mail soon.

  87. miryam mairena

    good day, i dont understand, that the emails wont be working on this dates?

    • Peter Balaji

      @Miryam Mairena, all services will operate normally during this maintenance. We don’t expect anything to go down.

  88. Jorge Estupiñán y Héctor Gómez

    Muchas gracias por la información. Estamos muy contentos, satisfechos y agradecidos con el excelente servicio que prestan ustedes.

  89. Mayank Vashishta

    Thank you for the information.
    I hope this will not give much issues to my site during the period.

  90. Jonathan

    Thanks for the update Peter.

    Keep up the great work!

  91. Reuben A Mills

    Please do not automatically renew my account!

    • Peter Balaji

      @Reuben, if you are paying through credit card, the subscription renewal will be automatic. However, we send reminder e-mails before your subscription is renewed. You can cancel it at anytime.

  92. Dean Asadorian

    Thanks

  93. Asdrùbal Sossa Robles

    Great!!!! Thank you Peter, good job, Happy Christmas and a prosperous new year

  94. DANIEL PETTERMAN

    THANK YOU.

  95. Jean

    Hello Peter,
    will you be performing this upgrade at specific times or will it be done on an ‘on-and-off’ basis?
    Thank you.

  96. Jürg Unterweger

    Do you have a data center in Europe?

  97. Gary Reynolds

    Thank you great customer support as usual. Gary

  98. shubhojit

    thanks

  99. Graham

    Peter, you should consider a career in politics, this letter says nothing of any relevance to users. I presume that this means that the service will be worse than usual for this period?

    • Peter Balaji

      @Graham, No, it will not be worse. The reason for switching to new DC is to make it even more better. The services will operate normally during this time.

    • Jonno

      @Graham, Peter’s message was very relevant to users. Your comment just wasted Peter’s time and was irrelevant.

    • Al

      whose a grumpy old man there Graham. Majority of us love ZOHO. Chat with support if its so bad or mmmm go pay four times as much and get Salesforce 🙂 . Then you will have something to complain about…

  100. Nicole

    Thank you for continuing to improve on already amazing software!

  101. Stevie

    Thank you for the heads up 🙂

  102. Professional Search & Recruiting

    We have had zoho for a number of years. Hopefully you will have more training available in the US. or more UTube sessions.

  103. Peter Faeh

    between 24.12 and 31.12 would have been better, but thanks for the info

  104. Eileen Murphy

    Many thanks.
    On a indirectly related matter, is there any capability for clients to move their data from their CRM on US Servers to EU servers Peter?

    • Peter Balaji

      @Eileen, sorry, we don’t have an option at the moment.

  105. Carlos Granados

    Gracias y felicidades por ese gran paso…

  106. Laszlo

    Thank you for all of your hard work and love your services!

  107. Roman

    Should we see any improvements in the page load speed with Zoho CRM?

  108. Fletcher Mann

    As someone who just started using Zoho regularly a few days ago, I appreciate your clear communication & inclusion of us in what’s going on. Thank you.

  109. Ian Melchior

    Thanks for the update Peter. It’s always nice to have advance notice of possible disruptions or notice from Zoho when there is a disruption before we unsuspectingly run into it on our own. Keep up the good work!

  110. Prince Kwato Fabian

    We are extremely grateful for this huge efforts on your part. We wish you great success in this endeavor and we think Zoho will always acompany its clients in their growth effort

  111. Chad_A

    Can you tell us the city of the new US data center? I’m in New York/New Jersey so was just wondering.

  112. Rafat Khalil

    Good luck,,,,,