App Spotlight: for Zoho Desk

By combining the expertise of in shipment tracking and management with the advanced customer service capabilities of Zoho Desk, this integration offers a comprehensive solution aimed at enhancing the overall efficiency and effectiveness of e-commerce merchant’s post-purchase operations. The integration not only simplifies complex logistics challenges but also ensures a seamless and customer-centric experience.

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Business needs

E-commerce businesses face challenges in managing delivery and returns. They need efficient logistics, timely customer communication, and proactive issue resolution. The demand for a consistent customer experience, especially in returns, is a significant hurdle. Failing to address these challenges impacts overall customer satisfaction and hinders business growth.


With the and Zoho Desk integration, you can create delivery-related tickets, track parcels, and send delivery updates to customers in real-time. The extension allows you to:

  • Automate triggers for creating tickets for delivery issues like predicted delays, in-transit delays, failed deliveries, or lost packages.

  • Update the support team for cases that require intervention.

  • Streamlined delivery and returns process boosts operational efficiency.

  • Enhanced customer satisfaction through proactive resolution of delivery issues and transparent communication.

  • Reduced volume of customer service inquiries.

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