The art of cultivating a relatable employee experience

In today's ever-evolving business landscape, organizations are quickly recognizing the critical role that their employees play in achieving business success and building a positive and enriching work environment. Employee experience starts at recruitment and has emerged as a vital factor in attracting, retaining, and maximizing the potential of talented individuals within an organization.

relatable candidate experience

Mercer Mettl is an online assessment platform that helps you hire the right candidate using Psychometric, Personality, Aptitude, and Skill-Based Tests.

Relatability, in this context, refers to the organization's capacity to establish a meaningful connection between its leaders, policies, and culture and its workforce on a personal level. This connection cultivates an environment in which employees deeply resonate with the company's values, objectives, and mission, thus making them an integral and invested part of the organization. A relatable talent experience in recruitment can be achieved by crafting a compelling employer brand that reflects the organization's values, culture, and mission. A seamless and transparent application process with regular feedback and updates to candidates with open and honest communication throughout the recruitment process makes candidates feel valued and respected.

Relatable recruitment experience provides employees with growth opportunities, clearly defined career paths, and tailored upskilling and reskilling opportunities. This personalization aligns with the unique needs, preferences, and expectations of the workforce, resulting in heightened job satisfaction, increased productivity, and enhanced overall engagement.

Pillars of talent experience

Talent experience revolves around creating an environment where candidates not only feel valued but also motivated and empowered to bring out their best selves. It recognizes how various aspects of an employee's journey contribute to an organization's overall success. Here are some pivotal pillars of talent experience:

  • Work environment: The work environment encompasses both physical and emotional conditions in which employees operate. It includes factors like office design, amenities, safety, and the atmosphere and relationships among coworkers, all of which impact an employee's experience.
  • Company culture: Candidates look for cultural alignment with their prospective employers. Company culture represents an organization's shared values, beliefs, and behaviors. It shapes the individual’s experience by influencing how they feel about their workplace, their level of engagement, and their alignment with the company's mission and values.
  • Employee benefits: Employee benefits include compensation, health insurance, and other perks offered by an employer. These benefits have an effect on employee experience, directly impacting financial security, work-life balance, and job satisfaction.
  • Career growth and development: Opportunities for career advancement, skill development, and personal growth are essential components of talent experience. Organizational investment in the employee's professional growth, focusing on career path development, increases employee engagement and satisfaction.

These pillars collectively contribute to an enriched talent experience, which in turn boosts morale, productivity, and, ultimately, an organization's success.

How a talent experience strategy can benefit your organization

Relatability fosters a sense of belonging and alignment between employees and their workplace. Therefore, having an expert-led talent experience strategy can benefit talent acquisition initiatives in the following ways:

  • Increased engagement: A relatable employee experience strategy connects employees with their work personally, encouraging top candidates to apply and enhancing commitment to their roles. This heightened engagement leads to higher productivity.
  • Improved retention rates: Employees who know that their workplace understands and caters to their needs are more likely to stay with the company for the long term. A relatable strategy can reduce turnover by creating a positive and supportive work environment.
  • Enhanced company reputation: Companies who prioritize a relatable employee experience strategy tend to be seen as employers of choice. This reputation attracts top talent, customers, and investors, benefiting the organization's overall image and success.

Enabling talent to realize their career potential

Developing a holistic approach to employee experience strategies nurtures talent and unlocks the excellence of employees. This can be achieved by:

  • Helping employees realize career potential: A holistic employee experience strategy helps employees understand their roles, company culture, and growth opportunities. Managers can identify an employee's strengths and areas for improvement with 360-degree feedback tools, offering tailored training and development programs to nurture their potential and foster growth.
  • Identifying employee motivation and developing connections: Building employee connections involves creating a work environment where employees feel valued, heard, and part of a larger purpose. Internal hackathons and ideathons are great levers to engage and motivate employees from different functions to come together and solve business problems, ideate product growth strategies and much more.
  • Aiding employees in finding their career path: The process of helping employees discover their career pathways is facilitated through a combination of skills assessments and 360-degree feedback mechanisms. These tools assist employees in identifying their strengths, areas for improvement, and areas of interest, paving the way for personalized skilling strategies. In parallel, organizations can pinpoint high-potential (HiPO) candidates among their workforce, integrating them into carefully designed succession planning programs. This strategic approach not only empowers individuals to chart their career trajectories but also empowers the organization to cultivate its future leaders organically, harnessing the full potential of its internal talent pool.

Way forward

A relatable talent experience strategy begins with the recruitment process emphasizing the candidate's experience. It goes beyond generic policies and embraces the individuality of each team member. It is not a luxury but a necessity to offer a crafted talent experience from the beginning of the interview process. It is the foundation of successful organizations, paving the way for a brighter and more prosperous future for employees and companies. Relatability creates a recruitment environment where candidates thrive, bringing about long-term success and fostering a culture of engagement and fulfillment.


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