Blog

Author: Prashanth V K

Product marketer. Wide-eyed kid in corporate refuge. Passionate about movies, customer service, technology, and food. Inquisitive and happy!
Introducing Compact Mode, Ticket Peek, and Snippets

Introducing Compact Mode, Ticket Peek, and Snippets

Posted on July 17, 2017July 17, 2017 by Prashanth V K
4 Mins Read
CategoriesZoho Desk
Announcing Zoho Desk — the industry's first context-aware help desk software.

Announcing Zoho Desk — the industry's first context-aware help desk software.

Posted on November 18, 2016November 18, 2016 by Prashanth V K
4 Mins Read
CategoriesZoho Desk
Play tag with your tickets

Play tag with your tickets

Posted on May 12, 2014May 12, 2014 by Prashanth V K
2 Mins Read
CategoriesZoho Desk

Announcing Happiness Ratings for Zoho Support

Posted on January 23, 2014January 23, 2014 by Prashanth V K
3 Mins Read
CategoriesZoho Desk

Cloud Telephony and Mobile Apps for Zoho Support

Posted on November 20, 2013November 20, 2013 by Prashanth V K
2 Mins Read
CategoriesZoho Desk

Introducing: Notification Center for Zoho Support

Posted on September 23, 2013September 23, 2013 by Prashanth V K
3 Mins Read
CategoriesZoho Desk

Build Communities. Share Knowledge. Create Happiness.

Posted on July 31, 2013July 31, 2013 by Prashanth V K
2 Mins Read
CategoriesZoho Desk

Free unlimited users! Freedom from software licenses!

Posted on July 1, 2013July 1, 2013 by Prashanth V K
2 Mins Read
CategoriesZoho Desk

Poll: What's the ratio of support reps to sales reps in your business?

Posted on April 22, 2013April 22, 2013 by Prashanth V K
2 Mins Read
CategoriesZoho Desk

Results: Facebook is the most used platform for community

Posted on April 20, 2013April 20, 2013 by Prashanth V K
3 Mins Read
CategoriesZoho Desk

Poll: What do you use to build a community around your business?

Posted on April 9, 2013April 9, 2013 by Prashanth V K
3 Mins Read
CategoriesZoho Desk

Results: What's your approach to customer support hiring?

Posted on April 5, 2013April 5, 2013 by Prashanth V K
2 Mins Read
CategoriesZoho Desk

Poll: What's your approach to customer support hiring?

Posted on March 26, 2013March 26, 2013 by Prashanth V K
2 Mins Read
CategoriesZoho Desk

Results: What kind of interactions do you prefer in a ticket?

Posted on March 22, 2013March 22, 2013 by Prashanth V K
2 Mins Read
CategoriesZoho Desk

Poll: What kind of interactions do you prefer in a ticket?

Posted on March 11, 2013March 11, 2013 by Prashanth V K
3 Mins Read
CategoriesZoho Desk

Results: Insights about customer support channels

Posted on March 8, 2013March 8, 2013 by Prashanth V K
2 Mins Read
CategoriesZoho Desk

Poll: What channels do your customers use to reach you?

Posted on February 25, 2013February 25, 2013 by Prashanth V K
2 Mins Read
CategoriesZoho Desk

Results: We organize our support team by...

Posted on February 22, 2013February 22, 2013 by Prashanth V K
2 Mins Read
CategoriesZoho Desk

Poll: How do you organize your support team?

Posted on February 11, 2013February 11, 2013 by Prashanth V K
2 Mins Read
CategoriesZoho Desk

Results: For ‘free’ accounts, customer support is…

Posted on February 8, 2013February 8, 2013 by Prashanth V K
2 Mins Read
CategoriesZoho Desk
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