Zoho Assist:The best and more affordable SolarWinds Dameware Remote Everywhere alternative
Looking for intuitive remote support and access software with robust features? Zoho Assist enables remote device management, allowing you to troubleshoot, access files, and perform tasks from anywhere. With its streamlined enterprise-grade features, you can effortlessly initiate remote support sessions and assist your customers anytime, anywhere.
Sign Up For FreeZoho Assist Vs SolarWinds Dameware Remote Everywhere
Features
File transfer
Yes
yes
24/7 live support
Yes
Yes
Session recording
Yes
Yes
Multi-monitor
Yes
Yes
Session transfer
Yes
no
Feedback collection
Yes
Yes
Mobile apps
Yes
Yes
Service queue
Yes
no
APIs
Yes
Yes
Wake on LAN
Yes
Yes
Why is Zoho Assist the best SolarWinds Dameware Remote Everywhere alternative?
Session recording
Session recording in remote support software captures support interactions for documentation, training, compliance, and issue resolution. Users can initiate and securely store recordings, ensuring transparency and accountability. It's important to comply with privacy regulations by informing users and obtaining their consent when required.
Learn moreSession scheduling
A session scheduling feature in remote support software enables users to plan and coordinate support sessions in advance. This functionality simplifies appointment booking, ensuring timely and efficient assistance for both support agents and end-users. It streamlines support workflows and enhances customer service by reducing wait times.
Learn moreService queue
Zoho Assist's service queue improves the customer experience by removing wait times. Customers can request remote sessions via a personalized URL, which is directed to a technician's service queue. Technicians can efficiently manage and respond to these requests, ensuring swift and effective remote assistance based on their roles.
Learn moreWake on LAN
In Zoho Assist, the Wake on LAN feature enables remote activation of devices in a powered-off or sleep state, as long as they're on the same network with proper permissions. It's crucial for remote support and IT management, granting access to devices in low-power or powered-down states, and enhancing efficiency.
Learn moreAnnotation
The annotation feature in Zoho Assist empowers support technicians to establish a virtual whiteboard. This virtual canvas enables them to draw, add text, erase, or make notes directly on the screen of the remote computer or device they are helping with. This feature acts as a visual aid, simplifying the process of offering assistance, emphasizing concerns, and facilitating communication with the remote user.
Learn moreCustomization and rebranding
With Zoho Assist's customization and rebranding features, you can tailor your business name, logo, gateway, and domain to reflect your brand. Displaying your company logo and aligning with your brand identity can enhance credibility and improve the customer experience.
Learn moreWhy should you chooseZoho Assist over SolarWinds Dameware Remote Everywhere (DRE)?
- Comprehensive, user-friendly remote support solution for outsourced IT, MSPs, and IT help desks.
- One-stop remote access tool offering on-demand support, unattended access, and diverse customer assistance features.
- Around-the-clock live support via chat, phone, and email for constant customer support.
- Robust security with multi-factor authentication, 256-bit AES, SSL encryption, and compatibility with leading antivirus platforms.
- Part of Zoho, founded in 1996, trusted by over 100 million customers worldwide.
Frequently Asked Questions
What is the best SolarWinds Dameware Remote Everywhere alternative?
Zoho Assist is the best and most reliable alternative to SolarWinds Dameware Remote Everywhere, offering cost efficiency, user friendliness, cross-platform compatibility, robust security measures, scalability, seamless file transfer and chat functionalities.
Why should I choose Zoho Assist over SolarWinds Dameware Remote Everywhere?
With a comprehensive set of features like instant chat, session scheduling, action log viewer, and inactive session timeouts, Zoho Assist is the best and most secure alternative to SolarWinds Dameware Remote Everywhere.
Is Zoho Assist a secure alternative to SolarWinds?
Yes, with 256-bit AES, SSL encryption, and a robust firewall, Zoho Assist is a secure replacement for SolarWinds. Click here to learn more about our security features.
Is Zoho Assist more affordable than SolarWinds?
Absolutely, Zoho Assist is more cost-effective than its peers and offers a free plan as well as multiple paid plans tailored to customers' needs. It also has a 15-day free trial plan. Click here to learn more about our pricing plans.