What is remote desktop over LAN?

Remote desktop over LAN allows a technician to connect to a remote device that resides on the same network, such as within the same office or building, without routing the session through external servers. Unlike traditional remote access over internet, which depends on external connectivity and can introduce latency, LAN-based sessions use peer-to-peer (P2P) connections, enabling a faster and more direct connection between the technician and remote devices.

This is especially useful in enterprise environments where internal systems need frequent access, but security policies or limited bandwidth restrict external connectivity.

Faster support with Zoho Assist remote desktop over LAN

Why use LAN-based access?

Here’s why remote desktop over LAN is such a valuable capability in Zoho Assist, especially when compared to typical remote desktop software:

    • Lower latency: Since the connection doesn’t go through the internet, there’s less delay. This is ideal for time-bound tasks that require real-time feedback.
    • Better performance: File transfers and other control commands are generally smoother over LAN due to faster data transmission rates.
    • Reduced bandwidth usage: Since the traffic doesn’t need to leave the internal network, it reduces unnecessary data consumption. This is particularly beneficial at sites that have limited bandwidth.
    • Stronger security control: Operating within the local network minimizes exposure to external threats and suits better to the company's policies.
    • Improved remote access control: LAN-based access offers tighter remote access control, helping IT teams manage permissions and sessions without external servers.

How to remote access over LAN in Zoho Assist?

When an unattended remote access session is started in Zoho Assist, the tool automatically checks if both the technician’s and the remote device are on the same LAN. If they are, and if basic connectivity conditions are met, Zoho Assist switches to a local peer-to-peer connection, making the session faster and more stable.

Here’s how it works in simple steps:

    • Install the unattended access agent on the device you want to access.
    • Launch Zoho Assist and initiate an unattended session from your technician console.
    • Zoho Assist will automatically detect LAN availability between your device and the remote one.
    • If LAN conditions are met, it creates a local connection for faster and more stable performance.
    • You can then control the remote device just like you normally would, right through the Zoho Assist interface.

All of this happens seamlessly in the background, ensuring a faster, AI-powered remote desktop experience within your internal network.

Use cases

    • In-office IT supporting teams: Helpdesk teams can remotely manage employee devices without depending on internet connection stability.
    • Classroom or lab environments: Educational institutions with shared systems can provide quick support or maintenance across multiple devices on the same LAN.
    • Manufacturing or healthcare networks: Sensitive systems often operate in secure, isolated networks where external access is limited or prohibited.

These use cases highlight the advantages of using remote desktop software that supports LAN connectivity, where speed, security, and uptime are critical.

Zoho Assist is the top-rated, fastest remote desktop solution that supports LAN access for low-latency, secure sessions. It also offers free remote access plans to support teams of all sizes.

Make your internal support services faster and more reliable with Zoho Assist.

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