Retail is one of the most rapidly changing sectors in the modern economy, and customer experience is at the center of this evolution. However, an exceptional customer experience cannot exist without satisfied employees who are motivated to give their best every day. Happy employees create happy customers. That’s why it is crucial to provide a great experience to retail sector employees. Unfortunately, the retail sector is facing several pressing HR challenges regarding retention, training, diversity, and more. The employee turnover rate among retail companies stands at 80%. According to research conducted by Quantum Workplace, almost 35% of retail employees are disengaged with their jobs. All of these factors can have a detrimental effect on retail companies.
It’s necessary to take proactive steps to keep employees engaged and happy. This is where HR software can help immensely. It automates and simplifies most essential HR processes, which goes a long way toward improving employee engagement and experience. Here we have listed the different ways in which HR software can help the retail sector:
- Boosts employee retention
The different features of an HR management system (HRMS) work together to improve your organization’s employee retention. For instance, you can identify the reason for increased employee turnover with people analytics. People analytics turn employee behavior into data to generate graphs and charts that indicate the common reasons why employees leave. These are a great tool to improve your workplace strategies. Exit interviews, which are an important part of offboarding, can also be conducted to understand the reasons for low retention rates. Furthermore, you can run surveys among employees to understand their expectations, and self-service portals empower them to perform some HR functions on their own.
Supports a diverse workforce
The retail sector has to have a diverse workforce to understand the needs of different customers and serve them well. It’s crucial to understand the role of communication, collaboration, and feedback to optimize your diverse workforce management strategies. With HR software, this can be accomplished easily and effectively. The internal chat that comes with HR software allows employees to communicate with each other no matter where they are located. This makes communication and collaboration simple and effective. Employees can initiate discussions through an internal forum, and their peers can post their opinions through the comments section. Employees can use the 360-degree feedback system to provide and receive feedback.
Improves employee engagement
Employee recognition is the key to increasing employee engagement. Recognition and appreciation make employees feel important and valued. They will know that their contribution adds to the growth of their organization, and they will strive to work better. With HR software, employee recognition can be advanced. Performance reviews can regularly be conducted to help employees know where they stand in the organization. Reporting managers can post about a particular employee’s achievements in a forum or group chat. This will make that employee happy and motivate others. The ease at which employees can perform different HR tasks will also improve employee engagement.
Provides better employee training
Training is essential for retail sector employees to understand current trends and improve customer service. Investing in employee training and development is one of the greatest ways to show employees that you care. With HR software, creating different courses for employees is not difficult. Because the training is online and not confined to a single location, several employees can be trained at once. Mobile learning also provides a flexible training experience for employees. Documents, videos, URLs, podcasts, tests, and assignments can be uploaded to the Learning Management System (LMS) within the HR software, allowing employees to access them at their convenience. This ensures uninterrupted learning. You can also generate reports that gain insight into how each course is performing.
Streamlines shift scheduling
Working on different shifts is common among retail employees. With HR software, it’s easy to handle employee shifts. When the shift management process is simplified, employees will be well-informed of their schedule. This avoids unnecessary confusion and ensures a smooth workflow. Standard shifts can be created, and employees just have to be mapped to them. Whenever there is a change in the standard shift schedule, employees will be notified immediately.
Improves transparency and accountability
Transparency is vital to the retail sector’s success. Customers value transparency more than anything else. Creating a culture of transparency among employees is the first step to improve customer transparency. One of the greatest benefits of an HRMS is its ability to foster a culture of transparency in an organization. All essential HR information can be accessed 24/7 by any employee in your organization with suitable permissions. As employee salaries and reimbursements are managed online, there will not be any discrepancies. Employees can access details about their working hours, leave balances, medical benefits, and more. Also, an HRMS assists open communication between different levels of your organization.
Employees are at the core of the retail sector, so it’s essential to develop better strategies to help them work better. With standard HR software, retail businesses can easily overcome common HR challenges and create a desirable workplace for their employees. This goes a long way toward keeping them engaged, productive, and happy.
With Zoho People, our HR management software, you can provide a seamless employee experience. Zoho People automates and simplifies most essential HR functions. It provides everything an employee needs throughout their journey in your organization. Click here to learn more about Zoho People.