The Information Technology (IT) sector has evolved to become one of the fastest-growing industries in the past 20 years. The service delivery capabilities of the IT sector solely depend on HR. Efficient HR management plays a huge role in creating a thriving workforce, which then drives organizational success. From recruiting suitable employees for a job opening to creating a conducive work environment, HR initiatives go a long way toward improving the performance of an organization. Managing HR practices manually or with spreadsheets cannot help you in this pursuit, considering the number of employees in the IT sector. It’s highly necessary to replace these manual processes with an integrated HR system, which has the potential to simplify and automate all the HR processes in your organization. This reduces the time spent on administrative tasks, allowing you to concentrate on other pressing issues including talent acquisition, talent retention, employee burnout, and professional development. This steps up your people management process, improving employee engagement and retention. Here are some ways that HR software benefits the IT sector:
Automates all essential HR processes
Doing routine work every day can be tiring and time-consuming, especially with a large workforce. This can bring down the efficiency of your organization. With HR software, all routine HR tasks like approvals, mail alerts, and more can be automated by creating workflows. This simplifies the whole process, saving your HR department a substantial amount of time and improving the productivity of your organization. For example, while onboarding new employees, you can create workflows to automatically email important notifications to your new hires. You can customize templates according to the need of your organization. This way, your new hires will be well-informed of what they have to do, and you don’t have to take time out of your day to send these emails.
Empowers employees with a self-service portal
If your employees have to depend on you for every little piece of information, it’s a waste of time for both you and your employees, especially if your organization is large. With a self-service portal, employees are empowered to track and maintain their own tasks. This can greatly impact employee experience and satisfaction. Your employees will be able to view and access all their required documents from a single location. They can apply for time off right from their mobile devices instead of sending emails back and forth. Information about insurance, medical benefits, attendance, and more can be accessed by them from anywhere, anytime. With an internal chat and a centralized employee directory, your employees can also communicate easier. This improves employee experience and satisfaction and ensures that the needs of all employees are taken care of.
Manages employee work hours effectively
As the IT industry constantly caters to the needs of clients, it’s important to record the time spent on different projects to bill them accurately. Without a proper system, processing bills for your clients and salaries for your employees will become difficult. With the timesheets feature of an HR system, employees can record the time spent on different tasks with just a click and send it to their reporting managers for approval. By doing this, reporting managers can plan tasks well and allocate them to employees efficiently. Reports can be generated regularly to indicate the trends in employee working hours. This helps you to identify the areas in which employees need more training, ultimately improving the growth of your organization.
Improves the performance management process
An efficient performance management process helps create better teams. The success of your products and services and the customers’ confidence in your organization is fully dependent on your employees’ performance. With a performance management system, one of the key features of HR software, you can improve the skills of your employees. Performance reviews can be conducted throughout the year, which helps your employees to understand and work on their performance continuously. With tools like 360-degree and multi-rater feedback, reporting managers can gain insight from different people about an employee’s performance. Goals can be set for employees, and managers can track their progress towards the goals. Managers can also provide feedback to employees whenever they complete a goal. This motivates them to achieve better.
Simplifies the shift scheduling process
Depending on the nature of their work, many IT organizations have several shift types to cater to the needs of clients from different time zones. Managing the shift schedules of a large workforce is a huge task without the right tech tool, and this is where HR software really shines. Shifts can be created for multiple employees with just a few steps. Employees will be notified instantly whenever there is any change in their shift schedule. This will prevent unnecessary confusion and duplicate work. Also, periodic shift rotations can be automated.
Supports remote working
As the concept of remote working is becoming more and more prevalent, it is no longer possible to perform HR functions manually. Using HR software enables your employees to perform all necessary HR functions from wherever they are. With a cloud-based HR system, you can manage your teams efficiently even if they work remotely. Here’s how HR software eases remote workforce management:
Improves communication between teams with an internal chat
Tracks employee attendance and time spent on different projects
Handles their questions efficiently
Helps employees access all their essential documents
Read our blog about how Zoho People eases remote workforce management
Improves the decision-making process
People analytics, one of the features of HR software, can be beneficial to your organization. It helps you to understand your employees and make better decisions. It also helps you to identify the reasons for different negative behaviors. This way, you will be able to prevent them before they cause problems to your employees and your organization. For instance, if the employee turnover rate of your organization is high, you can analyze the different metrics including employee satisfaction, happiness, experience, performance, engagement and more with people analytics to determine the pattern that causes your employees to leave. With this, you will be able to foster a culture that your employees love.
For a huge industry like IT, it’s essential to automate HR functions to provide an exceptional employee experience. Your employees will be able to work better for your organization only when the work environment is conducive. With Zoho People, our employee management software simplifies and automates every vital HR function. This saves you a substantial amount of time, allowing you to focus on more strategic tasks including employee experience, workplace diversity, company culture, and more. Click here to learn more about our software.