Omnichannel set up
Tickets from various channels like email, help desk, live chat, social media, or the API can be tracked and managed from a single interface. You can prioritize tickets, automate tasks, and get instant customer feedback.
Custom fields and layouts
You can customize every detail of Zoho Desk to capture customer data in any format you want. You can create custom fields in any module, custom forms to collect customer information, and custom email response templates. You can also customize ticket layouts, ticket fields, ticket statuses, and re-brand your help center to fit the rest of your online presence.
When you use an open-source ticketing system or a free PHP ticketing system, it's handy to be able to perform tasks your way. Zoho Desk enables you to write instructions for complex processes, like instructing Zoho Desk to add a task in your project management app or sending the time spent on a ticket to an invoicing app. All of these instructions are hosted and powered by Zoho.
Zoho Desk comes with mobile apps that allow you to stay on top of things without being tied to a desk 24/7. You can get instant updates about your PHP help desk tickets, view customer information, and respond promptly.